SYZahran

Q: Macbook Pro Retina 15" Mid 2015 Freezes

Hey everybody,

I got my macbook pro 2015 15" top spec, a year ago and it froze couple of times since but lately it is happening more often. Also on startup the screen resolution is not correct and after entering the password and loading starts, the screen goes black then the apple logo appears with loading bar then the system loads.

Last crash was about an hour ago the log file is below, moreover there was not any ".crash/.panic" files.

Thanks for the help!


Log file:

26/06/2016 11:49:31.723 CalendarAgent[242]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

26/06/2016 11:49:31.823 CalendarAgent[242]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

26/06/2016 11:49:53.709 com.apple.WebKit.WebContent[494]: [11:49:53.709] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification

26/06/2016 11:49:54.796 com.apple.WebKit.WebContent[494]: [11:49:54.796] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.204/Prototype s/LegibleOutput/FigAgglomerator.c line 92

26/06/2016 11:50:11.059 com.apple.WebKit.WebContent[494]: [11:50:11.058] <<<< IQ-CA >>>> piqca_setUsePreQueue: (0x7fa9f3764c00) rejecting report of layer being serviced - IQ has not yet begun to update

26/06/2016 11:50:25.000 kernel[0]: ignored is_io_service_close(0x100000442,IOHIDParamUserClient)

26/06/2016 11:50:30.000 syslogd[43]: ASL Sender Statistics

26/06/2016 11:50:43.402 com.apple.WebKit.WebContent[494]: [11:50:43.402] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification

26/06/2016 11:50:43.402 com.apple.WebKit.WebContent[494]: [11:50:43.402] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification

26/06/2016 11:50:48.876 WindowServer[157]: _CGXRemoveWindowFromWindowMovementGroup: window 0x3e is not attached to window 0x69

26/06/2016 11:50:53.819 WindowServer[157]: _CGXRemoveWindowFromWindowMovementGroup: window 0x3e is not attached to window 0x69

26/06/2016 11:52:29.817 com.apple.WebKit.WebContent[494]: [11:52:29.817] itemasync_CopyProperty signalled err=-12785 (kFigBaseObjectError_Invalidated) (invalidated) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.204/Prototype s/Player/FigPlayer_Async.c line 2092

26/06/2016 11:53:23.382 com.apple.WebKit.WebContent[494]: [11:53:23.382] <<<< IQ-CA >>>> piqca_setUsePreQueue: (0x7fa9f2906800) rejecting report of layer being serviced - IQ has not yet begun to update

26/06/2016 11:53:26.527 com.apple.WebKit.WebContent[494]: [11:53:26.527] <<<< IQ-CA >>>> piqca_setUsePreQueue: (0x7fa9f2906800) rejecting report of layer being serviced - IQ has not yet begun to update

26/06/2016 11:53:44.744 com.apple.WebKit.WebContent[494]: [11:53:44.744] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification

26/06/2016 11:53:50.154 com.apple.WebKit.WebContent[494]: [11:53:50.154] <<<< IQ-CA >>>> piqca_setUsePreQueue: (0x7fa9f3287600) rejecting report of layer being serviced - IQ has not yet begun to update

26/06/2016 11:53:50.154 com.apple.WebKit.WebContent[494]: [11:53:50.154] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.204/Prototype s/LegibleOutput/FigAgglomerator.c line 92

26/06/2016 11:53:51.905 com.apple.WebKit.WebContent[494]: [11:53:51.905] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification

26/06/2016 11:53:51.981 com.apple.WebKit.WebContent[494]: [11:53:51.981] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.204/Prototype s/LegibleOutput/FigAgglomerator.c line 92

26/06/2016 11:53:51.985 com.apple.WebKit.WebContent[494]: [11:53:51.985] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification

26/06/2016 11:53:52.138 com.apple.WebKit.WebContent[494]: [11:53:52.138] itemasync_CopyProperty signalled err=-12785 (kFigBaseObjectError_Invalidated) (invalidated) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.204/Prototype s/Player/FigPlayer_Async.c line 2092

26/06/2016 11:54:48.270 watchdogd[361]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

26/06/2016 11:54:55.446 spindump[538]: Saved userspace_watchdog_timeout.spin report for WindowServer version ??? (???) to /Library/Logs/DiagnosticReports/WindowServer_2016-06-26-115455_XXXX-MacBook-Pro .userspace_watchdog_timeout.spin

26/06/2016 11:54:55.448 watchdogd[361]: [watchdog_daemon] @(__wd_service_report_unresponsive_block_invoke) - spindump gathered for (com.apple.WindowServer) at (/Library/Logs/DiagnosticReports/WindowServer_2016-06-26-115455_XXXXs-MacBook-P ro.userspace_watchdog_timeout.spin)

26/06/2016 11:55:13.366 watchdogd[361]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

26/06/2016 11:55:15.909 spindump[538]: Saved userspace_watchdog_timeout.spin report for WindowServer version ??? (???) to /Library/Logs/DiagnosticReports/WindowServer_2016-06-26-115515_XXXXs-MacBook-Pr o.userspace_watchdog_timeout.spin

26/06/2016 11:55:15.911 watchdogd[361]: [watchdog_daemon] @(__wd_service_report_unresponsive_block_invoke) - spindump gathered for (com.apple.WindowServer) at (/Library/Logs/DiagnosticReports/WindowServer_2016-06-26-115515_XXXXs-MacBook-P ro.userspace_watchdog_timeout.spin)

26/06/2016 11:55:38.429 watchdogd[361]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

26/06/2016 11:55:40.935 spindump[538]: Saved userspace_watchdog_timeout.spin report for WindowServer version ??? (???) to /Library/Logs/DiagnosticReports/WindowServer_2016-06-26-115540_XXXXs-MacBook-Pr o.userspace_watchdog_timeout.spin

26/06/2016 11:55:40.938 watchdogd[361]: [watchdog_daemon] @(__wd_service_report_unresponsive_block_invoke) - spindump gathered for (com.apple.WindowServer) at (/Library/Logs/DiagnosticReports/WindowServer_2016-06-26-115540_XXXXs-MacBook-P ro.userspace_watchdog_timeout.spin)

26/06/2016 11:55:59.141 AirPlayUIAgent[377]: 2016-06-26 11:55:59.141453 AM [AirPlayUIAgent] BecomingInactive: NSWorkspaceWillSleepNotification

26/06/2016 11:55:59.142 CommCenter[226]: Telling CSI to go low power.

26/06/2016 11:55:59.000 kernel[0]: Setting BTCoex Config: enable_2G:1, profile_2g:0, enable_5G:1, profile_5G:0

26/06/2016 11:55:59.267 identityservicesd[237]: <IMMacNotificationCenterManager: 0x7fa02a033ba0>: notification observer: com.apple.iChat   notification: __CFNotification 0x7fa02a02f720 {name = _NSDoNotDisturbEnabledNotification}

26/06/2016 11:55:59.267 imagent[302]: <IMMacNotificationCenterManager: 0x7ffc1c81c930>: notification observer: com.apple.FaceTime   notification: __CFNotification 0x7ffc1ad0d820 {name = _NSDoNotDisturbEnabledNotification}

26/06/2016 11:55:59.277 identityservicesd[237]: <IMMacNotificationCenterManager: 0x7fa02a033ba0>:    NC Disabled: NO

26/06/2016 11:55:59.277 imagent[302]: <IMMacNotificationCenterManager: 0x7ffc1c81c930>:    NC Disabled: NO

26/06/2016 11:55:59.286 imagent[302]: <IMMacNotificationCenterManager: 0x7ffc1c81c930>:   DND Enabled: YES

26/06/2016 11:55:59.286 identityservicesd[237]: <IMMacNotificationCenterManager: 0x7fa02a033ba0>:   DND Enabled: YES

26/06/2016 11:55:59.286 imagent[302]: <IMMacNotificationCenterManager: 0x7ffc1c81c930>: Updating enabled: NO   (Topics: (

))

26/06/2016 11:55:59.286 identityservicesd[237]: <IMMacNotificationCenterManager: 0x7fa02a033ba0>: Updating enabled: NO (Topics: (

))

26/06/2016 11:56:03.550 watchdogd[361]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

26/06/2016 11:56:03.000 kernel[0]: PM response took 4410 ms (361, watchdogd)

26/06/2016 11:56:06.000 kernel[0]: IOPMrootDomain: idle revert, state 21

26/06/2016 11:56:06.650 CommCenter[226]: Telling CSI to exit low power.

26/06/2016 11:56:06.652 sharingd[272]: 11:56:06.651 : Starting AirDrop server for user 501 on wake

26/06/2016 11:56:06.000 kernel[0]: Setting BTCoex Config: enable_2G:1, profile_2g:0, enable_5G:1, profile_5G:0

26/06/2016 11:56:06.661 blued[83]: Can't add anymore advanced matching rule for type: 9 - capacity: 0, remaining: 0

26/06/2016 11:56:06.000 kernel[0]: en0: BSSID changed to 7c:03:4c:ff:68:3c

26/06/2016 11:56:06.000 kernel[0]: en0: channel changed to 6

26/06/2016 11:57:58.000 bootlog[0]: BOOT_TIME 1466931478 0

 

 



MacBook Pro with Retina display, OS X El Capitan (10.11.5), null

Posted on Jun 26, 2016 3:15 AM

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Q: Macbook Pro Retina 15" Mid 2015 Freezes

  • All replies
  • Helpful answers

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Jun 26, 2016 6:20 AM in response to SYZahran
    Level 9 (52,147 points)
    Mac OS X
    Jun 26, 2016 6:20 AM in response to SYZahran

    Download and post an Etrecheck report:

     

    http://www.etresoft.com/etrecheck

     

    Ciao.

  • by SYZahran,

    SYZahran SYZahran Jun 26, 2016 3:17 AM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jun 26, 2016 3:17 AM in response to OGELTHORPE

    Hey sorry I posted the message before fully writing it, I edited it now it's full. I have the log file here, if you still need me to run the Etreheck let me know
    Thanks!

  • by SYZahran,

    SYZahran SYZahran Jun 26, 2016 3:23 AM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jun 26, 2016 3:23 AM in response to OGELTHORPE

    EtreChck reprot:


    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-26 13:21:38

    Download EtreCheck from https://etrecheck.com

    Runtime 1:28

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 15-inch, Mid 2015)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,5

        1 2.5 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 370

     

    Video Information: ⓘ

        AMD Radeon R9 M370X - VRAM: 2048 MB

        Intel Iris Pro

            Color LCD 2880 x 1800

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about one hour

     

    Disk Information: ⓘ

        APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 499.06 GB (393.07 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 499.42 GB Online

     

    USB Information: ⓘ

        Apple Inc. Apple Internal Keyboard / Trackpad

        Broadcom Corp. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Applications/MATLAB_R2015b.app

        [not loaded]    com.mathworks.sldrtkrn (5.1.0 - OS X 10.8 - 2016-01-20) [Support]

     

            /Applications/Parallels Desktop.app

        [not loaded]    com.parallels.kext.hypervisor (11.1.2 32408 - SDK 10.9 - 2016-01-18) [Support]

        [not loaded]    com.parallels.kext.netbridge (11.1.2 32408 - SDK 10.9 - 2016-01-18) [Support]

        [not loaded]    com.parallels.kext.usbconnect (11.1.2 32408 - SDK 10.9 - 2016-01-18) [Support]

        [not loaded]    com.parallels.kext.vnic (11.1.2 32408 - SDK 10.9 - 2016-01-18) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    153 Apple tasks

        [running]    78 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    47 Apple tasks

        [loaded]    153 Apple tasks

        [running]    90 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.teamviewer.teamviewer.plist (2015-03-02) [Support]

        [not loaded]    com.teamviewer.teamviewer_desktop.plist (2015-03-02) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-05-11) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-10-08) [Support]

        [loaded]    com.teamviewer.Helper.plist (2015-03-02) [Support]

        [not loaded]    com.teamviewer.teamviewer_service.plist (2015-03-02) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.nero.HSMMonitor.plist (2016-06-26) [Support]

        [loaded]    com.valvesoftware.steamclean.plist (2016-02-12) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        SpeechSynthesisServer    Application  (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

     

    Other Apps: ⓘ

        [running]    QA2G25RMZ4.com.wunderkinder.wunderlist-helper

        [running]    com.microsoft.Word.75552

        [loaded]    402 Apple tasks

        [running]    191 Apple tasks

     

    Internet Plug-ins: ⓘ

        Default Browser: 601 - SDK 10.11 (2016-05-16)

        QuickTime Plugin: 7.7.3 (2016-05-16)

     

    Safari Extensions: ⓘ

        AdBlock - BetaFish, Inc. - https://getadblock.com (2015-09-27)

        Open in Internet Explorer - Parallels - http://www.parallels.com (2016-01-18)

        WasteNoTime - Bumblebee Systems, Inc. - http://www.bumblebeesystems.com/ (2016-01-22)

     

    3rd Party Preference Panes: ⓘ

        None

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

             5%    WindowServer

             3%    fontd

             1%    kernel_task

             0%    cloudpaird

     

    Top Processes by Memory: ⓘ

        4.06 GB    com.apple.WebKit.WebContent(22)

        1.12 GB    kernel_task

        541 MB    Safari

        475 MB    Preview

        459 MB    softwareupdated

     

    Virtual Memory Information: ⓘ

        3.42 GB    Free RAM

        13.00 GB    Used RAM (2.16 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Jun 26, 2016, 11:57:59 AM    Self test - passed

        Jun 24, 2016, 11:18:09 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-24-111809_ [redacted].crash

            /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

        Jun 24, 2016, 11:16:27 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-24-111627_ [redacted].crash

        Jun 23, 2016, 04:16:49 PM    /Library/Logs/DiagnosticReports/Microsoft Word_2016-06-23-161649_[redacted].cpu_resource.diag [Details]

            /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 26, 2016 3:33 AM in response to SYZahran
    Level 9 (52,147 points)
    Mac OS X
    Jun 26, 2016 3:33 AM in response to SYZahran

    Did the MBP have a kernel panic?  If so, use these directions to log and post one:

     

    https://support.apple.com/en-us/HT201753

     

    Perform SMC and NVRAM resets:

     

    https://support.apple.com/en-us/HT201295

     

    https://support.apple.com/en-us/HT204063

     

    Try a safe boot:

     

    https://support.apple.com/en-us/HT201262

     

    Any change?

     

    Ciao.

  • by SYZahran,

    SYZahran SYZahran Jun 26, 2016 4:08 AM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jun 26, 2016 4:08 AM in response to OGELTHORPE

    No kernel panic was recorded, did not find any files there.
    Reseting the SMC and NVRAM did not help.

    Booting in safemode (Atm in safe mode): Did not have double loading screen. but after entering the password and loading screen ended the screen was black and nothing showed up had to make it sleep (close the lid) and open it after a few minutes then load again,  but white strips appeared while it was loading flashing from the bottom to the top of the screen. now the system is loaded but the transition between multiple desktops is not smooth at all, best description parts of the next desktop appears before other parts like the are lagging behind.
    Thanks!

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 26, 2016 4:12 AM in response to SYZahran
    Level 9 (52,147 points)
    Mac OS X
    Jun 26, 2016 4:12 AM in response to SYZahran

    Run Apple Diagnostics.  That may offer a clue:

     

    https://support.apple.com/en-us/HT202731

     

    Ciao.

  • by SYZahran,

    SYZahran SYZahran Jun 26, 2016 4:22 AM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jun 26, 2016 4:22 AM in response to OGELTHORPE

    It did not find anything, "ADP000" .

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 26, 2016 4:31 AM in response to SYZahran
    Level 9 (52,147 points)
    Mac OS X
    Jun 26, 2016 4:31 AM in response to SYZahran

    The only thing I can now suggest is to backup the user data and reinstall the OSX.

     

    If no success, make an appointment at an Apple store genius bar for a FREE evaluation.

     

    Ciao.

  • by SYZahran,

    SYZahran SYZahran Jun 26, 2016 4:34 AM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jun 26, 2016 4:34 AM in response to OGELTHORPE

    Tried that once before it did not help same with the genius bar.

    Thanks a lot for the help! hopefully somebody else some other ideas. but I'll probably send it to the lab just to check it I do have extended warranty .

  • by Linc Davis,

    Linc Davis Linc Davis Jun 26, 2016 5:51 AM in response to SYZahran
    Level 10 (207,926 points)
    Applications
    Jun 26, 2016 5:51 AM in response to SYZahran

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

    The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

    Don't be put off by the complexity of these instructions. The procedure is easy to do right, but it's also easy to do wrong, so I've made the instructions very detailed. You do harder tasks with the computer all the time.

    2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

    In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.

    You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

    4. Here's a general summary of what you need to do, if you choose to proceed:

    ☞ Copy the text of a particular web page (not this one) to the Clipboard.

    ☞ Paste into the window of another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.

    These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

    You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

    6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

    7. Load this linked web page (on the website "Pastebin") in Safari. Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

    8. Launch the built-in Terminal application in any one of the following ways:

    ☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

    If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

        Test started
            Part 1 of 4 done at: … sec
            …
            Part 4 of 4 done at: … sec
        The test results are on the Clipboard.
        Please close this window.

    The intervals between parts won't be exactly equal, but they give a rough indication of progress.

    Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.

    In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.

    11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

    13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.

    14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

    15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • by SYZahran,

    SYZahran SYZahran Jun 26, 2016 6:16 AM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Jun 26, 2016 6:16 AM in response to Linc Davis

    Linc here's the log from the run! Thanks  

     

    1  Start time: 16:08:03 06/26/16

       2 

       3  Revision: 1617

       4 

       5  Model Identifier: MacBookPro11,5

       6  Boot ROM Version: MBP114.0172.B09

       7  System Version: OS X 10.11.5 (15F34)

       8  Kernel Version: Darwin 15.5.0

       9  Time since boot: 1:48

      10 

      11  Bluetooth

      12 

      13      SUBWOOFER, SPP Dev

      14 

      15  FileVault 2

      16 

      17      FileVault is On.

      18 

      19  CPU usage (%)

      20 

      21      Safari (UID 501): 39.4

      22      WindowServer (UID 0): 16.8

      23 

      24  Energy impact, lifetime (relative)

      25 

      26      WindowServer (UID 88): 34.39

      27      Terminal (UID 501): 23.53

      28      bash (UID 501): 17.02

      29 

      30  GPU usage, lifetime (ms/s)

      31 

      32      WindowServer (UID 88): 175.94

      33 

      34  CPU usage, lifetime (ms/s)

      35 

      36      Terminal (UID 501): 249.22

      37      bash (UID 501): 170.20

      38 

      39  Memory (MB)

      40 

      41      kernel_task (UID 0): 1246

      42 

      43  LS schemes: No

      44 

      45  Firewall: On

      46 

      47  DNS: 212.143.0.1

      48 

      49  System caches/logs

      50 

      51      5.4 GiB: /System/Library/Caches/com.apple.coresymbolicationd/data

      52 

      53  Diagnostic reports

      54 

      55      2016-06-06 Microsoft Word hang

      56      2016-06-24 com.apple.WebKit.WebContent crash x2

      57 

      58  HID errors: 16

      59 

      60  Non-responders

      61 

      62      com.apple.WindowServer 40

      63 

      64  Kernel log

      65 

      66      Jun 26 02:29:53 Limiting closed port RST response from 489 to 250 packets per second

      67      Jun 26 02:29:57 Limiting closed port RST response from 508 to 250 packets per second

      68      Jun 26 10:40:25 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x4e8f8c3e8259007d, provider is 0x4e8f8c3d02ef947d

      69      Jun 26 10:40:25 init: error getting PHY_MODE;  using MODE_UNKNOWN

      70      Jun 26 10:55:02 Limiting closed port RST response from 496 to 250 packets per second

      71      Jun 26 10:58:35 Limiting closed port RST response from 491 to 250 packets per second

      72      Jun 26 10:58:49 Limiting closed port RST response from 336 to 250 packets per second

      73      Jun 26 11:57:59 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x670e9c9d0fc38981, provider is 0x670e9c9b905f3a81

      74      Jun 26 11:57:59 init: error getting PHY_MODE;  using MODE_UNKNOWN

      75      Jun 26 12:04:36 Limiting closed port RST response from 264 to 250 packets per second

      76      Jun 26 12:04:40 Limiting closed port RST response from 338 to 250 packets per second

      77      Jun 26 13:27:04 Limiting closed port RST response from 463 to 250 packets per second

      78      Jun 26 13:39:19 Limiting closed port RST response from 401 to 250 packets per second

      79      Jun 26 13:41:49 Process launchd [1] disabling system-wide I/O Throttling

      80      Jun 26 13:41:49 Process launchd [1] disabling system-wide CPU Throttling

      81      Jun 26 13:41:49 Process mds_stores [167] disabling system-wide I/O Throttling

      82      Jun 26 13:41:49 Process mds_stores [167] disabling system-wide CPU Throttling

      83      Jun 26 13:42:25 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x8bc6dbb25ea8f65b, provider is 0x8bc6dbb0df9d075b

      84      Jun 26 13:42:25 init: error getting PHY_MODE;  using MODE_UNKNOWN

      85      Jun 26 13:43:45 Process launchd [1] disabling system-wide I/O Throttling

      86      Jun 26 13:43:45 Process launchd [1] disabling system-wide CPU Throttling

      87      Jun 26 13:44:53 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x5939aeca59730edf, provider is 0x5939aec8d9f436df

      88      Jun 26 13:44:53 init: error getting PHY_MODE;  using MODE_UNKNOWN

      89      Jun 26 14:20:03 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x63f25aa2ee0ec657, provider is 0x63f25aa16ef2a157

      90      Jun 26 14:20:03 init: error getting PHY_MODE;  using MODE_UNKNOWN

      91 

      92  System log

      93 

      94          8   libdispatch.dylib                   0x00007fff95122b00 _dispatch_worker_thread3 + 91

      95          9   libsystem_pthread.dylib             0x00007fff8aa0d4de _pthread_wqthread + 1129

      96          10  libsystem_pthread.dylib             0x00007fff8aa0b341 start_wqthread + 13

      97      Jun 26 15:50:05 QuickLookSatellite: nw_path_evaluator_start_helper_connection net_helper_path_evaluation_start failed, dumping backtrace:

      98              [x86_64] libnetcore-583.50.1

      99          0   libsystem_network.dylib             0x00007fff9c052de9 __nw_create_backtrace_string + 123

    100          1   libsystem_network.dylib             0x00007fff9c06989f nw_path_evaluator_start_helper_connection + 196

    101          2   libdispatch.dylib                   0x00007fff9512a93d _dispatch_call_block_and_release + 12

    102          3   libdispatch.dylib                   0x00007fff9511f40b _dispatch_client_callout + 8

    103          4   libdispatch.dylib                   0x00007fff9512403b _dispatch_queue_drain + 754

    104          5   libdispatch.dylib                   0x00007fff9512a707 _dispatch_queue_invoke + 549

    105          6   libdispatch.dylib                   0x00007fff95122d53 _dispatch_root_queue_drain + 538

    106          7   libdispatch.dylib                   0x00007fff95122b00 _dispatch_worker_thread3 + 91

    107          8   libsystem_pthread.dylib             0x00007fff8aa0d4de _pthread_wqthread + 1129

    108          9   libsystem_pthread.dylib             0x00007fff8aa0b341 start_wqthread + 13

    109      Jun 26 15:58:46 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x2b is not attached to window 0xe6

    110      Jun 26 15:58:49 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x2b is not attached to window 0xe6

    111      Jun 26 15:58:52 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x2b is not attached to window 0xe6

    112      Jun 26 16:00:05 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x2b is not attached to window 0xe6

    113      Jun 26 16:00:08 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x2b is not attached to window 0xe6

    114      Jun 26 16:07:29 airportd: -[CWXPCConnection performScanWithChannels:ssidList:legacyScanSSID:includeHiddenNetworks:mergeScan Results:maxAge:maxMissCount:maxWakeCount:maxAutoJoinCount:interfaceName:waitForW iFi:waitForBluetooth:token:priority:reply:]: !!! SCAN request received 1.3446 seconds after previous scan request from 80 (locationd)

    115      Jun 26 16:07:30 airportd: -[CWXPCConnection performScanWithChannels:ssidList:legacyScanSSID:includeHiddenNetworks:mergeScan Results:maxAge:maxMissCount:maxWakeCount:maxAutoJoinCount:interfaceName:waitForW iFi:waitForBluetooth:token:priority:reply:]: !!! SCAN request received 0.8581 seconds after previous scan request from 80 (locationd)

    116      Jun 26 16:08:05 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD

    117      Jun 26 16:08:05 fontworker: MessageTracer: load_domain_prefix_whitelist:115: Opening whitelist file: /Library/Application Support/CrashReporter/SubmitDiagInfo.domains

    118      Jun 26 16:08:16 diskarbitrationd: Safari [228]:53511 not responding.

    119 

    120  launchd log

    121 

    122      Jun 25 11:12:05 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.222, service = com.coppertino.VOXAgent, error = 119: Service is disabled

    123      Jun 26 10:40:25 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

    124      Jun 26 10:40:25 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    125      Jun 26 10:40:29 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.91, error = 138: Service cannot be loaded on this hardware

    126      Jun 26 10:40:29 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.222, service = com.coppertino.VOXCloud, error = 119: Service is disabled

    127      Jun 26 10:40:29 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.222, service = com.coppertino.VOXAgent, error = 119: Service is disabled

    128      Jun 26 11:57:59 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

    129      Jun 26 11:57:59 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    130      Jun 26 11:58:03 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.91, error = 138: Service cannot be loaded on this hardware

    131      Jun 26 11:58:04 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.222, service = com.coppertino.VOXCloud, error = 119: Service is disabled

    132      Jun 26 11:58:04 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.222, service = com.coppertino.VOXAgent, error = 119: Service is disabled

    133      Jun 26 13:42:25 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

    134      Jun 26 13:42:25 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    135      Jun 26 13:42:30 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.91, error = 138: Service cannot be loaded on this hardware

    136      Jun 26 13:42:30 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.222, service = com.coppertino.VOXCloud, error = 119: Service is disabled

    137      Jun 26 13:42:30 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.222, service = com.coppertino.VOXAgent, error = 119: Service is disabled

    138      Jun 26 13:44:52 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

    139      Jun 26 13:44:53 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    140      Jun 26 13:58:46 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.107, error = 138: Service cannot be loaded on this hardware

    141      Jun 26 13:58:46 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Failed to bootstrap path: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, error = 138: Service cannot be loaded on this hardware

    142      Jun 26 14:20:03 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

    143      Jun 26 14:20:03 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    144      Jun 26 14:20:07 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.91, error = 138: Service cannot be loaded on this hardware

    145      Jun 26 14:20:08 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.222, service = com.coppertino.VOXCloud, error = 119: Service is disabled

    146      Jun 26 14:20:08 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.222, service = com.coppertino.VOXAgent, error = 119: Service is disabled

    147 

    148  Console log

    149 

    150      Jun 26 13:58:48 fontd: XType - wal checkpoint: 0, -1, -1.

    151      Jun 26 14:20:08 fontd: Failed to open read-only database, regenerating DB

    152 

    153  System services loaded

    154 

    155      com.apple.logd

    156      - status: 1

    157      com.apple.watchdogd

    158      com.microsoft.autoupdate.helpertool

    159      com.microsoft.office.licensingV2.helper

    160      com.teamviewer.Helper

    161 

    162  Login services loaded

    163 

    164      QA2G25RMZ4.com.wunderkinder.wunderlist-helper

    165      com.nero.HSMMonitor

    166      com.valvesoftware.steamclean

    167 

    168  Login services disabled

    169 

    170      com.coppertino.VOXAgent

    171      com.coppertino.VOXCloud

    172 

    173  User services disabled

    174 

    175      com.coppertino.VOXAgent

    176      com.coppertino.VOXCloud

    177 

    178  Contents of Library/LaunchAgents/com.nero.HSMMonitor.plist

    179      - mod date: Jun 26 14:20:14 2016

    180      - size (B): 497

    181      - checksum: 455399590

    182 

    183      <?xml version="1.0" encoding="UTF-8"?>

    184      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    185      <plist version="1.0">

    186      <dict>

    187       <key>Label</key>

    188       <string>com.nero.HSMMonitor</string>

    189       <key>ProgramArguments</key>

    190       <array>

    191       <string>/Applications/HTC Sync Manager.app/Contents/Resources/HSMMonitor.app/Contents/MacOS/HSMMonitor</string >

    192       <string>-runMode</string>

    193       <string>autoLaunched</string>

    194       </array>

    195       <key>RunAtLoad</key>

    196       <true/>

    197      </dict>

    198      </plist>

    199 

    200  Contents of Library/LaunchAgents/com.valvesoftware.steamclean.plist

    201      - mod date: Feb 12 18:24:13 2016

    202      - size (B): 837

    203      - checksum: 1544553213

    204 

    205      <?xml version="1.0" encoding="UTF-8"?>

    206      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    207      <plist version="1.0">

    208      <dict>

    209       <key>Label</key>

    210       <string>com.valvesoftware.steamclean</string>

    211       <key>Program</key>

    212       <string>/Users/USER/Library/Application Support/Steam/SteamApps/steamclean</string>

    213       <key>ProgramArguments</key>

    214       <array>

    215       <string>/Users/USER/Library/Application Support/Steam/SteamApps/steamclean</string>

    216       <string>Public</string>

    217       </array>

    218       <key>RunAtLoad</key>

    219       <true/>

    220       <key>SteamContentPaths</key>

    221       <array>

    222       <string>/Users/USER/Library/Application Support/Steam/SteamApps</string>

    223       </array>

    224       <key>ThrottleInterval</key>

    225       <integer>60</integer>

    226       <key>WatchPaths</key>

    227       <array>

    228       <string>/Applications/Steam.app</string>

    229       </array>

    230 

    231      ...and 2 more line(s)

    232 

    233  User login items

    234 

    235      iTunesHelper

    236      - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

    237      SpeechSynthesisServer

    238      - /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app

    239 

    240  Safari extensions

    241 

    242      AdBlock

    243      - com.betafish.adblockforsafari

    244      WasteNoTime

    245      - com.bumblebee.wastenotime

    246 

    247  iCloud services

    248 

    249      CONTACTS

    250      CALENDAR

    251      REMINDERS

    252      BOOKMARKS

    253      NOTES

    254      FIND_MY_MAC

    255 

    256  iCloud errors

    257 

    258      Photos 54

    259      mdworker 16

    260      comapple.CloudPhotosConfiguration 5

    261 

    262  Continuity errors

    263 

    264      WinAppHelper 176

    265      sharedfilelistd 88

    266      sharingd 60

    267 

    268  Restrictive permissions: 6

    269 

    270  Lockfiles: 2

    271 

    272  Global prefs (user)

    273 

    274      AppleICUForce24HourTime = 1

    275 

    276  Applications

    277 

    278      /Applications/HTC Sync Manager.app

    279      - com.htc.HTC-Sync-Manager

    280      - Nero AG (74G5LGJ29X)

    281      /Applications/SnapGene.app

    282      - com.gslbiotech.snapgene

    283      - GSL Biotech LLC

    284 

    285  Bundles

    286 

    287      /Library/Internet Plug-Ins/Quartz Composer.webplugin

    288      - com.apple.QuartzComposer.webplugin

    289      - Software Signing

    290      /Users/USER/Library/Address Book Plug-Ins/SkypeABCaller.bundle

    291      - com.skype.SkypeABCaller

    292      /Users/USER/Library/Address Book Plug-Ins/SkypeABChatter.bundle

    293      - com.skype.SkypeABChatter

    294      /Users/USER/Library/Address Book Plug-Ins/SkypeABDialer.bundle

    295      - com.skype.SkypeABDialer

    296      /Users/USER/Library/Address Book Plug-Ins/SkypeABSMS.bundle

    297      - com.skype.SkypeABSMS

    298      /Users/USER/Library/Application Support/CEF/User Data/WidevineCDM/1.4.8.824/_platform_specific/mac_x64/widevinecdmadapter.plugin

    299      - NA

    300 

    301  Library paths

    302 

    303      /Users/USER/Library/Application Support/CEF/User Data/WidevineCDM/1.4.8.824/_platform_specific/mac_x64/libwidevinecdm.dylib

    304 

    305  MD importers

    306 

    307      /Applications/MATLAB_R2015b.app/Contents/Library/Spotlight/SpotlightImporter.md importer

    308      /Applications/Microsoft Outlook.app/Contents/Library/Spotlight/Microsoft Outlook Spotlight Importer.mdimporter

    309 

    310  App extensions

    311 

    312      com.microsoft.onenote.mac.shareextension

    313      com.parallels.desktop.console.Resource-Monitor

    314      com.wunderkinder.wunderlistdesktop.sharingextension

    315      com.wunderkinder.wunderlistdesktop.todayextension

    316 

    317  Modifications

    318 

    319      file added: /Applications/Calendar.app/Contents/Resources/_internal_AddToServer.tiff

    320      file added: /Applications/Calendar.app/Contents/Resources/_internal_DeleteFromServer.tiff

    321      file added: /Applications/Calendar.app/Contents/Resources/_internal_ReplyToServer.tiff

    322      file added: /Applications/Calendar.app/Contents/Resources/_internal_ScheduleWithServer.tiff

    323      file added: /Applications/Calendar.app/Contents/Resources/_internal_StartQueue.tiff

    324      file added: /Applications/Calendar.app/Contents/Resources/_internal_StopQueue.tiff

    325      file added: /Applications/Calendar.app/Contents/Resources/App-empty.icns

    326      file added: /Applications/Calendar.app/Contents/Resources/App.icns

    327      file added: /Applications/Calendar.app/Contents/Resources/ar.lproj/AlarmCustom.strings

    328      file added: /Applications/Calendar.app/Contents/Resources/ar.lproj/AlarmInstance.strings

    329      ...

    330      file modified: /Applications/HTC Sync Manager.app/Contents/Resources/HSMMonitor.app/Contents/Frameworks/DeviceKit.fra mework/Versions/A/Resources/device.xml

    331      file modified: /Applications/HTC Sync Manager.app/Contents/Resources/HSMMonitor.app/Contents/Resources/device.xml

    332      file added: /Applications/Mail.app/Contents/Resources/ActionFlagTemplate.pdf

    333      file added: /Applications/Mail.app/Contents/Resources/ActionReplyAllTemplate.pdf

    334      file added: /Applications/Mail.app/Contents/Resources/ActionUnreadTemplate.pdf

    335      file added: /Applications/Mail.app/Contents/Resources/ActionReadTemplate.pdf

    336      file added: /Applications/Mail.app/Contents/Resources/AddMailboxTemplate.pdf

    337      file added: /Applications/Mail.app/Contents/Resources/alphaPixel.tiff

    338      file added: /Applications/Mail.app/Contents/Resources/appdiagnose

    339      file added: /Applications/Mail.app/Contents/Resources/ApplicationIcon.icns

    340      file added: /Applications/Mail.app/Contents/Resources/ar.lproj/Accessibility.strings

    341      file added: /Applications/Mail.app/Contents/Resources/ar.lproj/AccessibilityImageDescriptio ns.strings

    342      ...

    343      file added: /Applications/Maps.app/Contents/Resources/3d.pdf

    344      file added: /Applications/Maps.app/Contents/Resources/alert-big.tiff

    345      file added: /Applications/Maps.app/Contents/Resources/add-to-favorites.pdf

    346      file added: /Applications/Maps.app/Contents/Resources/ar.lproj/BookmarkItemView.strings

    347      file added: /Applications/Maps.app/Contents/Resources/ar.lproj/Caboose.strings

    348      file added: /Applications/Maps.app/Contents/Resources/ar.lproj/BookmarksView.strings

    349      file added: /Applications/Maps.app/Contents/Resources/ar.lproj/CalloutBubbleDetailViewContr oller.strings

    350      file added: /Applications/Maps.app/Contents/Resources/ar.lproj/GenericCalloutButton.strings

    351      file added: /Applications/Maps.app/Contents/Resources/ar.lproj/InfoPlist.strings

    352      file added: /Applications/Maps.app/Contents/Resources/ar.lproj/MainMenu.strings

    353      ...

    354      file added: /Applications/Parallels Desktop.app/Contents/Frameworks/libConfigurer64.dylib

    355      file modified: /Applications/Parallels Desktop.app/Contents/Frameworks/QtXmlPrl.framework

    356      file added: /Applications/Reminders.app/Contents/Resources/add list.pdf

    357      file added: /Applications/Reminders.app/Contents/Resources/Alarm.pdf

    358      file added: /Applications/Reminders.app/Contents/Resources/ar.lproj/ImportDestination.strin gs

    359      file added: /Applications/Reminders.app/Contents/Resources/ar.lproj/InfoPlist.strings

    360      file added: /Applications/Reminders.app/Contents/Resources/ar.lproj/ImportProgress.strings

    361      file added: /Applications/Reminders.app/Contents/Resources/ar.lproj/Localizable.strings

    362      file added: /Applications/Reminders.app/Contents/Resources/ar.lproj/MainMenu.strings

    363      file added: /Applications/Reminders.app/Contents/Resources/Base.lproj/ImportDestination.nib

    364      file added: /Applications/Reminders.app/Contents/Resources/Base.lproj/MainMenu.nib

    365      file added: /Applications/Reminders.app/Contents/Resources/Base.lproj/ImportProgress.nib

    366      ...

    367      file added: /Applications/Utilities/Boot Camp Assistant.app/Contents/Resources/applboot.bin

    368      file added: /Applications/Utilities/Boot Camp Assistant.app/Contents/Resources/applembr.bin

    369      file added: /Applications/Utilities/Boot Camp Assistant.app/Contents/Resources/ar.lproj/InfoPlist.strings

    370      file added: /Applications/Utilities/Boot Camp Assistant.app/Contents/Resources/ar.lproj/MainMenu.strings

    371      file added: /Applications/Utilities/Boot Camp Assistant.app/Contents/Resources/Background.png

    372      file added: /Applications/Utilities/Boot Camp Assistant.app/Contents/Resources/EMAIL

    373      file added: /Applications/Utilities/Boot Camp Assistant.app/Contents/Resources/BootCampAssistant-Entitlements.plist

    374      file added: /Applications/Utilities/Boot Camp Assistant.app/Contents/Resources/Base.lproj/MainMenu.nib

    375      file added: /Applications/Utilities/Boot Camp Assistant.app/Contents/Resources/ca.lproj/InfoPlist.strings

    376      file added: /Applications/Utilities/Boot Camp Assistant.app/Contents/Resources/cs.lproj/InfoPlist.strings

    377      ...

    378      file added: /Applications/Utilities/VoiceOver Utility.app/Contents/OtherBinaries/VoiceOverUtilityCacheBuilder.app/Contents/Pk gInfo

    379      file added: /Applications/Utilities/VoiceOver Utility.app/Contents/OtherBinaries/VoiceOverUtilityCacheBuilder.app/Contents/Re sources

    380      file added: /Applications/Utilities/VoiceOver Utility.app/Contents/Resources/_internal_Developer.icns

    381      file added: /Applications/Utilities/VoiceOver Utility.app/Contents/Resources/Activities.tiff

    382      file added: /Applications/Utilities/VoiceOver Utility.app/Contents/Resources/ar.lproj/ActivitiesSitesPrefs.strings

    383      file added: /Applications/Utilities/VoiceOver Utility.app/Contents/Resources/ar.lproj/ActivitiesView.strings

    384      file added: /Applications/Utilities/VoiceOver Utility.app/Contents/Resources/ar.lproj/Braille-LayoutTab.strings

    385      file added: /Applications/Utilities/VoiceOver Utility.app/Contents/Resources/ar.lproj/Braille-DisplaysTab.strings

    386      file added: /Applications/Utilities/VoiceOver Utility.app/Contents/Resources/ar.lproj/Commanders-KeyboardTab.strings

    387      file added: /Applications/Utilities/VoiceOver Utility.app/Contents/Resources/ar.lproj/Commanders-NumPadTab.strings

    388      ...

    389 

    390  Non-loading kernel extensions

    391 

    392      /System/Library/Extensions/AppleOSXUSBNCM.kext

    393      - com.apple.driver.AppleOSXUSBNCM

    394      - Software Signing

    395 

    396  Installations

    397 

    398      Microsoft Excel for Mac: 19/06/2016, 18:23

    399      Microsoft Word for Mac: 19/06/2016, 18:23

    400      Microsoft Outlook for Mac: 17/06/2016, 19:21

    401      Microsoft PowerPoint for Mac: 17/06/2016, 19:21

    402      Microsoft Excel for Mac: 17/06/2016, 19:21

    403 

    404  Elapsed time (sec): 315

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jun 26, 2016 7:06 AM in response to SYZahran
    Level 10 (207,926 points)
    Applications
    Jun 26, 2016 7:06 AM in response to SYZahran

    You may be dealing with a hardware fault. Waste no time having the machine tested before the one-year warranty expires.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keep your confidential data secure during hardware repair.

    Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by SYZahran,

    SYZahran SYZahran Jun 26, 2016 7:01 AM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Jun 26, 2016 7:01 AM in response to Linc Davis

    Thanks again. My one year warranty is over but I did buy the apple care (it's activated), does it cover these kind of problems as well?

  • by Linc Davis,

    Linc Davis Linc Davis Jun 26, 2016 7:04 AM in response to SYZahran
    Level 10 (207,926 points)
    Applications
    Jun 26, 2016 7:04 AM in response to SYZahran

    Yes.