iPhone 5S - reset

I connected iPhone to MacBook - from iTunes I:

1. Performed a Restore Backup - using my husbands Back-up - this worked except, that all my data was still on the phone.
2. Performed a Restore - To Factory from iTunes - this too worked, except I can no longer activate it.
3. The reset I tried:
   1. Press the Home & Power button Simultaneously, till the Phone goes in reset mode.
   2. Attach to MacBook, connecting to iTunes, select Restore&UPdate;
   3. The update is downloaded and the iPhone was updated, still - I am unable to activate the iPhone
   4. It still comes up with:

      This iPhone is linked to an Apple ID. Enter the Apple ID and password that were used to set up this iPhone. (K●●●●●@gmail.com)

   5. I just noticed the K.....@gmail.com - that is not what my email looks like - at all?????mine would be H.....@gmail.com - how is this possible? or is that just an example??

Perhaps you can help.

I did all that, I am not able to reactivate the iPhone, It keeps telling me that the Apple ID may not activate it.

Thank-you,

As I thought this may be the case, I used my sim card (The original one on this iPhone) and tried to use my Apple-Id to reactivate it .

(After having tried to use my Husbands Apple ID, - Yes he has a different one to me) - I shall read the link you sent me. and indicate weather it worked,

again thanks.

Hi again,

I had followed these links before, and have followed the instructions:

1. Switched off "Find-my-iPhone"
2. Removed it from my iCloud devices.

When I check the status on "Activation Lock" link of Apple, I am told the device is locked.

This device never belonged to anyone but me - how is it possible that it is still locked?

I have used my apple ID with correct password - to no avail.

Yes, done that, even held the buttons down till the "Reset" Screen appeared - Restored and Updated Phone - iTunes did download.

Still .... No go.

Yes I followed those steps, from yesterday already...😕

Tried activating using iPhone - NOT attached to MacBook:

• Switch on,
• Select English;
• Select Namibia (For Country)
• Choose my WiFi Network (4Gb line)
• Then the screen appears

  "It may take a few minutes to activate your phone"

• Then a screen appears: - Activate iPhone

" This phone is linked to an Apple ID, Enter the Apple ID and password that were used to set up the iPhone. (K......@gmail.com)"

There is a field available for the apple id, and one for the password

• I enter my Apple ID and Password (The same one I used to set up the iPhone)
• I get the following message:

Incorrect Apple ID

" helga.....@gmail.com" cannot be used to unlock this phone

I get exactly the same results when trying to activate using iTunes on my MAC.😕

I am using the same iCloud account as attached to my Apple ID, I have also tried using all my email addresses attached to the apple ID. helga.....@me.com,

helga...@icloud.com. I have verified, they all share the same password.

That is the same account that I used to set it up with.