Helga@Windhoek
Level 1 (20 points)
iPad

Q: iPhone 5S - reset

I bought my iPhone 5S in February 2013 and have been using it since.

As I would like to give this iPhone to my Husband, as I now have purchased a new one, I followed the following steps:

1. Restored a version of his "Broken" iPhone onto my one, but all my information was still on this phone.

2. Tried to reset the iPhone, and start a clean "Restore"

3. The reset worked, now the iPhone will not activate, even if I enter my Apple ID

4. I am not able to activate it - It keeps telling me that Apple ID cannot be used to unlock this device

5. I have gone to my iCloud account and removed the device from there.

I am now attempting an iPhone recovery, My mac book is "Downloading software for the iPhone" (From iTunes)

(The download is taking a long time, and my iPhone keeps restarting)

Please help, is there anything else I can try?

MacBook Pro, Mac OS X (10.7.2)

Posted on Jun 26, 2016 8:33 AM

by Helga@Windhoek,Solvedanswer
Helga@Windhoek Helga@Windhoek
Level 1 (20 points)
iPad
A:
Thank-you, even though I had noticed the K...  I never gave it much thought.  I created a new iCloud account for our K...Neighbourhood Watch, to share the calendars with all committee members - so we are able to follow the patrols electronically.  This ID I created about 4 months ago, I did not set up my iPhone with it, so I am a tad confused, why my iPhone was attached to this account.  But once I entered this ID and password - bingo - I could set up the iPhone clean for my husband.  Once again thank-you for the patience and support,  Still Confuse, but happy.

Posted on Jun 27, 2016 9:53 AM

Close
Helga@Windhoek

Q: iPhone 5S - reset

  • All replies
  • Helpful answers

Page 1 Next

  • by modular747,

    modular747 modular747 Jun 26, 2016 9:02 AM in response to Helga@Windhoek
    Level 6 (19,336 points)
    iPad
    Jun 26, 2016 9:02 AM in response to Helga@Windhoek

    Define "reset".  Exactly what did you do. 

  • by Helga@Windhoek,

    Helga@Windhoek Helga@Windhoek Jun 26, 2016 2:55 PM in response to modular747
    Level 1 (20 points)
    iPad
    Jun 26, 2016 2:55 PM in response to modular747

    I connected iPhone to MacBook - from iTunes I:

    1. Performed a Restore Backup - using my husbands Back-up - this worked except, that all my data was still on the phone.
    2. Performed a Restore - To Factory from iTunes - this too worked, except I can no longer activate it.
    3. The reset I tried:
      1. Press the Home & Power button Simultaneously, till the Phone goes in reset mode.
      2. Attach to MacBook, connecting to iTunes, select Restore&UPdate;
      3. The update is downloaded and the iPhone was updated, still - I am unable to activate the iPhone
      4. It still comes up with:
        1. This iPhone is linked to an Apple ID. Enter the Apple ID and password that were used to set up this iPhone. (K●●●●●@gmail.com)
      5. I just noticed the K.....@gmail.com - that is not what my email looks like - at all?????mine would be H.....@gmail.com - how is this possible? or is that just an example??

    Perhaps you can help.

  • by sberman,Helpful

    sberman sberman Jun 26, 2016 3:14 PM in response to Helga@Windhoek
    Level 8 (40,027 points)
    Jun 26, 2016 3:14 PM in response to Helga@Windhoek

    Give your old iPhone to your husband in pristine condition software-wise.  Clean it out and make it look like a brand new iPhone software-wise.  Here is how:

     

    What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

  • by Helga@Windhoek,

    Helga@Windhoek Helga@Windhoek Jun 26, 2016 3:16 PM in response to sberman
    Level 1 (20 points)
    iPad
    Jun 26, 2016 3:16 PM in response to sberman

    I did all that, I am not able to reactivate the iPhone, It keeps telling me that the Apple ID may not activate it.

  • by sberman,

    sberman sberman Jun 26, 2016 3:23 PM in response to Helga@Windhoek
    Level 8 (40,027 points)
    Jun 26, 2016 3:23 PM in response to Helga@Windhoek

    Helga@Windhoek wrote:

     

    It keeps telling me that the Apple ID may not activate it.

    Hopefully "the Apple ID" means some new Apple ID created for your husband (and not your Apple ID).

     

    Further reading:

    If you can't activate your iPhone - Apple Support

     

    UPDATE - You may have an additional problem.  It sounds like the SIM card in this iPhone is associated with your mobile telephone number.  Have you contacted your cellular carrier to change the telephone number to your husband's?  Have you placed your cellular carrier in the loop of this change you're making at all?  If not, the iPhone may well be locked to you cellular-carrier wise.

  • by Helga@Windhoek,

    Helga@Windhoek Helga@Windhoek Jun 26, 2016 3:28 PM in response to sberman
    Level 1 (20 points)
    iPad
    Jun 26, 2016 3:28 PM in response to sberman

    Thank-you,

    As I thought this may be the case, I used my sim card (The original one on this iPhone) and tried to use my Apple-Id to reactivate it .

    (After having tried to use my Husbands Apple ID, - Yes he has a different one to me) - I shall read the link you sent me. and indicate weather it worked,

    again thanks.

  • by Helga@Windhoek,

    Helga@Windhoek Helga@Windhoek Jun 26, 2016 3:47 PM in response to sberman
    Level 1 (20 points)
    iPad
    Jun 26, 2016 3:47 PM in response to sberman

    Hi again,

    I had followed these links before, and have followed the instructions:

    1. Switched off "Find-my-iPhone"
    2. Removed it from my iCloud devices.

    When I check the status on "Activation Lock" link of Apple, I am told the device is locked.

    This device never belonged to anyone but me - how is it possible that it is still locked?

    I have used my apple ID with correct password - to no avail.

  • by sberman,

    sberman sberman Jun 26, 2016 3:54 PM in response to Helga@Windhoek
    Level 8 (40,027 points)
    Jun 26, 2016 3:54 PM in response to Helga@Windhoek

    Reset the iPhone.  Hold the on/off and home buttons together for about 10 seconds until the Apple logo appears.

  • by Helga@Windhoek,

    Helga@Windhoek Helga@Windhoek Jun 26, 2016 4:16 PM in response to sberman
    Level 1 (20 points)
    iPad
    Jun 26, 2016 4:16 PM in response to sberman

    Yes, done that, even held the buttons down till the "Reset" Screen appeared - Restored and Updated Phone - iTunes did download.

    Still ....  No go.

  • by sberman,

    sberman sberman Jun 26, 2016 4:31 PM in response to Helga@Windhoek
    Level 8 (40,027 points)
    Jun 26, 2016 4:31 PM in response to Helga@Windhoek

    Have you been through all the steps in the article:

    If you can't activate your iPhone - Apple Support

     

    If so, please tell us exactly precisely what the "no-go" symptoms are: exactly what you just finished trying, and what you saw (or did not see).

  • by Helga@Windhoek,

    Helga@Windhoek Helga@Windhoek Jun 26, 2016 4:52 PM in response to sberman
    Level 1 (20 points)
    iPad
    Jun 26, 2016 4:52 PM in response to sberman

    Yes I followed those steps, from yesterday already...

    Tried activating using iPhone - NOT attached to MacBook:

    • Switch on,
    • Select English;
    • Select Namibia (For Country)
    • Choose my WiFi Network (4Gb line)
    • Then the screen appears
      1. "It may take a few minutes to activate your phone"
    • Then a screen appears: - Activate iPhone

                   " This phone is linked to an Apple ID, Enter the Apple ID and password that were used to set up the iPhone. (K......@gmail.com)"

                   There is a field available for the apple id, and one for the password    

    • I enter my Apple ID and Password (The same one I used to set up the iPhone)
    • I get the following message:

                  Incorrect Apple ID

             " helga.....@gmail.com" cannot be used to unlock this phone

     

    I get exactly the same results when trying to activate using iTunes on my MAC.

  • by adam5ss,

    adam5ss adam5ss Jun 26, 2016 4:59 PM in response to Helga@Windhoek
    Level 1 (8 points)
    Apple TV
    Jun 26, 2016 4:59 PM in response to Helga@Windhoek

    Which iCloud account are you trying to use to unlock it?

  • by Helga@Windhoek,

    Helga@Windhoek Helga@Windhoek Jun 26, 2016 5:11 PM in response to adam5ss
    Level 1 (20 points)
    iPad
    Jun 26, 2016 5:11 PM in response to adam5ss

    I am using the same iCloud account as attached to my Apple ID, I have also tried using all my email addresses attached to the apple ID.  helga.....@me.com,

    helga...@icloud.com.  I have verified, they all share the same password.

  • by Helga@Windhoek,

    Helga@Windhoek Helga@Windhoek Jun 26, 2016 5:14 PM in response to adam5ss
    Level 1 (20 points)
    iPad
    Jun 26, 2016 5:14 PM in response to adam5ss

    That is the same account that I used to set it up with.

Page 1 Next