bobbieball
Level 1 (4 points)
Notebooks

Q: MacBook Pro 15" Retina Early 2013 frequently freezing then restarting

Hi,

 

For some time now my Macbook has been freezing then after about 5 seconds will restart. These crashes are becoming increasingly frequent. A message appears when restarting advising a problem was encountered and the machine had to restart. Always receive a panic report (the latest of which is copied below).

 

First I thought this may be a problem with the graphics card as this model is subject to a warranty extension (https://www.apple.com/uk/support/macbookpro-videoissues/) and went to Apple genius bar to have in tested which it passed. No other hardware faults were detected. Apple had the machine for several days and did say it crashed a couple of times during testing. They said it would indicate a hardware fault with the logic board but could not guarantee this was the cause of the fault or if it was replaced would resolve the problem.

 

They suggested a clean install of OS which they preformed and said they did not encounter any further crashes during post install testing.

 

However, shortly after getting home and restoring my last backup the problem has started to reoccur.

 

Any advice on what could be causing the problem would be appreciated.

 

Panic report as follows:-

 

 

Anonymous UUID:       7C05A157-5E3A-4BCC-50CF-71E500124A1B

 

Sun Jun 26 14:52:25 2016

 

*** Panic Report ***

Machine-check capabilities: 0x0000000000000c09

family: 6 model: 58 stepping: 9 microcode: 21

signature: 0x306a9

Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz

9 error-reporting banks

Processor 0: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC8_STATUS(0x421): 0xfe20000000021136

IA32_MC8_ADDR(0x422):   0x000000032d3bd340

IA32_MC8_MISC(0x423):   0x000001f048000086

Processor 1: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC8_STATUS(0x421): 0xfe20000000021136

IA32_MC8_ADDR(0x422):   0x000000032d3bd340

IA32_MC8_MISC(0x423):   0x000001f048000086

Processor 2: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC8_STATUS(0x421): 0xfe20000000021136

IA32_MC8_ADDR(0x422):   0x000000032d3bd340

IA32_MC8_MISC(0x423):   0x000001f048000086

Processor 3: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC8_STATUS(0x421): 0xfe20000000021136

IA32_MC8_ADDR(0x422):   0x000000032d3bd340

IA32_MC8_MISC(0x423):   0x000001f048000086

Processor 4: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC8_STATUS(0x421): 0xfe20000000021136

IA32_MC8_ADDR(0x422):   0x000000032d3bd340

IA32_MC8_MISC(0x423):   0x000001f048000086

Processor 5: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC8_STATUS(0x421): 0xfe20000000021136

IA32_MC8_ADDR(0x422):   0x000000032d3bd340

IA32_MC8_MISC(0x423):   0x000001f048000086

Processor 6: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC8_STATUS(0x421): 0xfe20000000021136

IA32_MC8_ADDR(0x422):   0x000000032d3bd340

IA32_MC8_MISC(0x423):   0x000001f048000086

Processor 7: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC8_STATUS(0x421): 0xfe20000000021136

IA32_MC8_ADDR(0x422):   0x000000032d3bd340

IA32_MC8_MISC(0x423):   0x000001f048000086

panic(cpu 0 caller 0xffffff800e1cf0ba): "Machine Check at 0xffffff800e5e4b20, registers:\n" "CR0: 0x000000008001003b, CR2: 0xffffff81d23ca004, CR3: 0x0000000011a50000, CR4: 0x00000000001626e0\n" "RAX: 0x53498f4a7a019e12, RBX: 0x0000000000000192, RCX: 0x0000000000000086, RDX: 0x0000000000000000\n" "RSP: 0xffffff81fa6bb820, RBP: 0xffffff81fa6bb900, RSI: 0xffffff81efdc1b00, RDI: 0x0000000000000000\n" "R8:  0x0000000023d6ce17, R9:  0x00000000000001b0, R10: 0x0000000000000200, R11: 0x0000000000000051\n" "R12: 0xffffff800e8d83f8, R13: 0xffffff81ad9f7008, R14: 0xffffff81efdc1b00, R15: 0x0000000000000001\n" "RFL: 0x0000000000000207, RIP: 0xffffff800e5e4b20, CS:  0x0000000000000008, SS:  0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.50.21/ osfmk/i386/trap_native.c:168

Backtrace (CPU 0), Frame : Return Address

0xffffff81ce29dcf0 : 0xffffff800e0dab12

0xffffff81ce29dd70 : 0xffffff800e1cf0ba

0xffffff81ce29ded0 : 0xffffff800e1eccff

0xffffff81fa6bb900 : 0xffffff800e5c2650

0xffffff81fa6bb980 : 0xffffff800e5dd52a

0xffffff81fa6bb9a0 : 0xffffff800e5dd29b

0xffffff81fa6bb9c0 : 0xffffff800e5be808

0xffffff81fa6bb9d0 : 0xffffff7f8fc8227a

0xffffff81fa6bba20 : 0xffffff7f8fda2823

0xffffff81fa6bbc20 : 0xffffff7f8fd78d59

0xffffff81fa6bbd80 : 0xffffff7f8fd44f55

0xffffff81fa6bbe50 : 0xffffff7f8feb8eae

0xffffff81fa6bbec0 : 0xffffff7f8fc94278

0xffffff81fa6bbef0 : 0xffffff800e6b50b6

0xffffff81fa6bbf40 : 0xffffff800e6b2f21

0xffffff81fa6bbf80 : 0xffffff800e6b3016

0xffffff81fa6bbfb0 : 0xffffff800e1c9017

      Kernel Extensions in backtrace:

         com.apple.driver.AirPort.Brcm4360(1040.1.1a6)[C9644F20-EFB7-316C-8B7D-4324DC0DF E9C]@0xffffff7f8fc73000->0xffffff7f90334fff

            dependency: com.apple.driver.corecapture(1.0.4)[0B572B9E-F1D5-31B0-AB6B-E19630F5126C]@0xfff fff7f8fb6c000

            dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b8)[5262E7F8-D85C-336F-B5BF-0518D48 6FC32]@0xffffff7f8f8b8000

            dependency: com.apple.iokit.IO80211Family(1110.26)[D9481C3B-BFC9-3AAF-B643-C610146E2EC9]@0x ffffff7f8fb96000

            dependency: com.apple.iokit.IOPCIFamily(2.9)[D8216D61-5209-3B0C-866D-7D8B3C5F33FF]@0xffffff 7f8e92c000

            dependency: com.apple.iokit.IONetworkingFamily(3.2)[848B398F-4D96-3024-8092-6CD3534D2CCA]@0 xffffff7f8f27b000

 

BSD process name corresponding to current thread: kernel_task

 

Mac OS version:

15F34

 

Kernel version:

Darwin Kernel Version 15.5.0: Tue Apr 19 18:36:36 PDT 2016; root:xnu-3248.50.21~8/RELEASE_X86_64

Kernel UUID: 7E7B0822-D2DE-3B39-A7A5-77B40A668BC6

Kernel slide:     0x000000000de00000

Kernel text base: 0xffffff800e000000

__HIB  text base: 0xffffff800df00000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

 

System uptime in nanoseconds: 21878077207910

last loaded kext at 21825551842397: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f912ec000, size 32768)

last unloaded kext at 17945535263474: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f912ec000, size 32768)

loaded kexts:

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 110.22.0

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyDriver 274.9

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleHDA 274.9

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.5f3

com.apple.GeForce 10.1.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelHD4000Graphics 10.1.4

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.5f3

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleMuxControl 3.12.8

com.apple.driver.AppleIntelFramebufferCapri 10.1.4

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AppleSDXC 1.7.0

com.apple.driver.AirPort.Brcm4360 1040.1.1a6

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.AppleXsanScheme 3

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.usb.cdc 5.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 274.9

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSerialFamily 11

com.apple.nvidia.driver.NVDAGK100Hal 10.1.0

com.apple.nvidia.driver.NVDAResman 10.1.0

com.apple.iokit.IOSurface 108.2.1

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.5f3

com.apple.iokit.IOBluetoothFamily 4.4.5f3

com.apple.driver.AppleHDAController 274.9

com.apple.iokit.IOHDAFamily 274.9

com.apple.iokit.IOAudioFamily 204.4

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.12.8

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOAcceleratorFamily2 205.10

com.apple.AppleGraphicsDeviceControl 3.12.8

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.AppleUSBMultitouch 250.5

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 6.0.2

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.corecapture 1.0.4

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.4

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro10,1, BootROM MBP101.00EE.B0A, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

Bluetooth: Version 4.4.5f3 17904, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SD512E, 500.28 GB

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 3.0 Bus

USB Device: USB Game Controllers

USB Device: iPhone

Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

MacBook Pro with Retina display, OS X El Capitan (10.11.5)

Posted on Jun 26, 2016 8:33 AM

Close
bobbieball

Q: MacBook Pro 15" Retina Early 2013 frequently freezing then restarting

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jun 26, 2016 9:40 AM in response to bobbieball
    Level 10 (207,926 points)
    Applications
    Jun 26, 2016 9:40 AM in response to bobbieball

    Please turn off Bluetooth and Wi-Fi. Work offline for a while, or connect an Ethernet adapter, if you have one. See whether the panics stop.

  • by bobbieball,

    bobbieball bobbieball Jun 26, 2016 12:38 PM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Jun 26, 2016 12:38 PM in response to Linc Davis

    I cannot remember my macbook crashing when I've been offline (actually like most I'm rarely offline). I turned bluetooth off but as I do not have an ethernet adapter at the moment left wifi on and my macbook crashed once more.


    I'll now do as you suggested and also turn off wifi for a couple of hours and see how it goes. If all OK I'll get an adaptor from work and see if problem occurs when I'm back online without a wifi connection.

     

    Can i ask why have you suggested this action?

  • by Linc Davis,

    Linc Davis Linc Davis Jun 26, 2016 12:44 PM in response to bobbieball
    Level 10 (207,926 points)
    Applications
    Jun 26, 2016 12:44 PM in response to bobbieball

    You may have a faulty wireless module.

  • by bobbieball,

    bobbieball bobbieball Jun 27, 2016 1:07 AM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Jun 27, 2016 1:07 AM in response to Linc Davis

    Hi Linc,

     

    Thanks for your help.

     

    No crashes or panic reports created whilst off-line. I've run an EtreCheck to see if this helps (copy below).

     

    I'll run off-line for the rest of today and then only connect via an ethernet adapter for a number of days to see what happens.

     

    Is it just a hunch re faulty wireless module or is there something in the panic report which points to this?

     

    Thanks once again.

     

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-27 09:01:31

    Download EtreCheck from https://etrecheck.com

    Runtime 1:34

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is restarting

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 15-inch, Early 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro10,1

        1 2.7 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 80

     

    Video Information: ⓘ

        Intel HD Graphics 4000

            Color LCD 2880 x 1800

        NVIDIA GeForce GT 650M - VRAM: 1024 MB

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE SSD SD512E disk0 : (500.28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.42 GB (427.28 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information: ⓘ

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    150 Apple tasks

        [running]    81 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    46 Apple tasks

        [loaded]    154 Apple tasks

        [running]    91 Apple tasks

     

    Launch Agents: ⓘ

        [loaded]    com.citrix.AuthManager_Mac.plist (2013-10-22) [Support]

        [running]    com.citrix.ReceiverHelper.plist (2013-10-22) [Support]

        [running]    com.citrix.ServiceRecords.plist (2013-10-22) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2014-08-20) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.fpsaud.plist (2016-06-13) [Support]

        [running]    com.cryptzone.appgate.fwdd.plist (2014-10-21) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2014-08-20) [Support]

        [loaded]    com.wdc.WDPrivilegedHelper.plist (2016-06-25) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.apple.AddressBook.ScheduledSync.PHXC...plist

        [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Twitter    Application  (/Applications/Twitter.app)

        Mail    Application  (/Applications/Mail.app)

        Calendar    Application  (/Applications/Calendar.app)

     

    Other Apps: ⓘ

        [running]    com.etresoft.EtreCheck.82272

        [running]    com.twitter.twitter-mac.57312

        [loaded]    384 Apple tasks

        [running]    206 Apple tasks

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-25) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-05)

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-25) [Support]

        Default Browser: 601 - SDK 10.11 (2016-05-05)

        CitrixICAClientPlugIn: 11.8.2 - SDK 10.7 (2013-10-22) [Support]

        Silverlight: 5.1.40728.0 - SDK 10.6 (2015-09-23) [Support]

        JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-10) Check version

     

    User internet Plug-ins: ⓘ

        Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

     

    Safari Extensions: ⓘ

        Keeper® Password Manager & Digital Vault - Keeper Security, Inc - https://keepersecurity.com (2016-05-22)

        uBlock - Chris Aljoudi - https://chrismatic.io/ (2016-06-26)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-13) [Support]

        Java (2016-02-10) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 499.42 GB Disk used: 72.13 GB

        Destinations:

            Data [Network]

            Total size: 2.00 TB

            Total number of backups: 71

            Oldest backup: 02/06/2015, 21:00

            Last backup: 26/06/2016, 23:48

            Size of backup disk: Excellent

                Backup size 2.00 TB > (Disk size 499.42 GB X 3)

     

    Top Processes by CPU: ⓘ

            17%    kernel_task

            16%    Calendar

            12%    CalendarAgent

             4%    WindowServer

             4%    backupd

     

    Top Processes by Memory: ⓘ

        1.17 GB    kernel_task

        819 MB    mdworker(44)

        279 MB    com.apple.WebKit.WebContent(3)

        180 MB    Mail

        164 MB    Safari

     

    Virtual Memory Information: ⓘ

        10.00 GB    Free RAM

        5.96 GB    Used RAM (1.91 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Jun 27, 2016, 08:56:27 AM    Self test - passed

        Jun 26, 2016, 07:58:07 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-26-195807_[redacted].panic [Details]

        Jun 26, 2016, 05:14:36 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-26-171436_[redacted].panic [Details]

        Jun 26, 2016, 02:52:25 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-26-145225_[redacted].panic [Details]

        Jun 25, 2016, 09:39:24 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-25-213924_[redacted].panic [Details]

        Jun 25, 2016, 08:23:51 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-25-202351_[redacted].panic [Details]

        Jun 25, 2016, 08:02:17 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-25-200217_[redacted].panic [Details]

        Jun 25, 2016, 05:12:48 PM    /Library/Logs/DiagnosticReports/Elite Dangerous Launcher_2016-06-25-171248_[redacted].cpu_resource.diag [Details]

            /Applications/Elite Dangerous Launcher.app/Contents/MacOS/Elite Dangerous Launcher

  • by Linc Davis,

    Linc Davis Linc Davis Jun 27, 2016 5:29 AM in response to bobbieball
    Level 10 (207,926 points)
    Applications
    Jun 27, 2016 5:29 AM in response to bobbieball

    Please don't post "etrecheck" stuff in a reply to me. It's useless.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keep your confidential data secure during hardware repair.

    Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by bobbieball,

    bobbieball bobbieball Jun 27, 2016 9:56 AM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Jun 27, 2016 9:56 AM in response to Linc Davis

    I've already been to Apple and they were unable to determine what the exact cause is. They suggested replacing the logic board which is quite costly but were unable to confirm that this would resolve the problem hence my reluctance.

     

    Thanks for your help, appreciated.

  • by etresoft,Helpful

    etresoft etresoft Jun 28, 2016 10:19 AM in response to bobbieball
    Level 7 (29,081 points)
    Jun 28, 2016 10:19 AM in response to bobbieball

    Hello bobbieball,

    If the problem returned after restoring from your backup, try not doing that. You can erase the hard drive and reinstall just the operating system. Then, use Migration Assistant and restore only user documents. If it still panics, then you will need a new logic board. Always buy AppleCare - always.

     

    Now, there is a slim possibility that Citrix, cryptzone, and/or the Western Digital software could be causing the problem. Typically, a kernel extension is more likely to cause kernel panics, but any low-level system modification could put the system into an unexpected state and lead to a kernel panic. Since you don't really need any of those programs, I suggest uninstalling them to see if the panics stop. It may be easier to just reinstall the OS though.

     

    Your EtreCheck doesn't report anything else that could be interfering. While it probably is a hardware problem, it won't cost you anything other than a couple of hours to reinstall the OS. Maybe avoid the game for a while too as they can be stressful on the GPU.