Miriam288

Q: cannot connectto internet

Did not use my iPod touch in a long time and now I cannot connect to internet. What can I do?

iPod touch, iOS 5

Posted on Jun 26, 2016 12:32 PM

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Q: cannot connectto internet

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  • by lllaass,Apple recommended

    lllaass lllaass Jun 26, 2016 1:40 PM in response to Miriam288
    Level 10 (187,928 points)
    Desktops
    Jun 26, 2016 1:40 PM in response to Miriam288

    Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network.

    Does the iOS device see the network?

    Any error messages?

    Do other devices now connect?

    Did the iOS device connect before? I assume it did

    Try the following to rule out a software problem:                

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Power off and then back on your router

    .- Reset network settings: Settings>General>Reset>Reset Network Settings

    - If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

    https://support.apple.com/en-us/HT204051

    - iOS: Recommended settings for Wi-Fi routers and access points

    https://support.apple.com/en-us/HT202068

    - Restore from backup. See:

    iOS: How to back up

    https://support.apple.com/en-us/HT204184

    - Restore to factory settings/new iOS device.

    If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar

    https://www.apple.com/retail/geniusbar/