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atiqurrakhman
Level 1 (4 points)
Mac OS X

Q: Cannot sign in to Apple ID after upgrade to ElCapitan 10.11.5

I have Macbook Air 11" 1.4 Ghz i5 with 4 GB 1600 MHz DDR3 (early 2014)

 

I cannot sign in to Apple ID (iCloud, Appstore.. ) after upgrade into ElCapitan 10.11.5

About 3 weeks ago, i upgrade my OS into ElCapitan as there was a upgrade signal from Appstore.

The download process and installation was successful, but stuck on "preparing your mac" session. It take about 2 hours, with processing cursor... Then I shut-down (push the power button on keyboard) and turn it on again.

My Mac can operate and in "About this Mac" has already informed that the OS is ElCapitan 10.11.5.

But unfortunately, since then, I cannot sign in into my Apple ID in this Mac (I am using several apple products "iphone", "ipad" and my apple ID still working)

 

Screen Shot 2016-06-27 at 11.44.28 AM.png

 

I've come to autorized Apple service nearby, they only have one solution to re-install my Mac, and I have to pay

 

May be anybody have a solution...

MacBook Air (11-inch, Early 2014), OS X El Capitan (10.11.5)

Posted on Jun 26, 2016 9:49 PM

by Starr.C,Solvedanswer
Starr.C Starr.C
Community Specialists
A:

Hi atiqurrakhman,

 

 

Based on the information given, it sounds like you're unable to sign into your Apple ID for multiple services on your Mac ever since your upgrade to OS X El Capitan 10.11.5. I know it's very important to have access to these services on your Mac, so I'd be glad to provide some help.

 

Before we begin, I recommend that you create a backup of your data using Time Machine. This website will provide more information:

 

Use Time Machine to back up or restore your Mac - Apple Support

 

Since the update seemed to get stuck, it may not have been installed correctly on your system. As a next step, I'd recommend that you reinstall OS X from Recovery using the steps found here:

 

How to reinstall OS X on your Mac - Apple Support

 

Reinstall OS X from Recovery

If have a recent Mac, you can use OS X Recovery to reinstall OS X.

  1. Turn on your Mac.
  2. Immediately after you hear the startup sound, hold the Command and R keys on your keyboard. 
  3. Release the keys after the Apple logo appears.
  4. If prompted, select a Wi-Fi network, or connect your Mac to the Internet using an Ethernet cable.
  5. After the Recovery menu appears, select the option to Install OS X.
  6. Follow the onscreen prompts to select your destination disk and install OS X. 

 

 Once this process is complete, try signing in with your Apple ID using multiple services to see if the issue has been resolved.

 

 

Have a great rest of your day!

Posted on Jun 28, 2016 8:40 AM

Close
atiqurrakhman

Q: Cannot sign in to Apple ID after upgrade to ElCapitan 10.11.5

  • All replies
  • Helpful answers

  • by Starr.C,Solvedanswer

    Starr.C Starr.C Jun 28, 2016 8:40 AM in response to atiqurrakhman
    Community Specialists
    Jun 28, 2016 8:40 AM in response to atiqurrakhman

    Hi atiqurrakhman,

     

     

    Based on the information given, it sounds like you're unable to sign into your Apple ID for multiple services on your Mac ever since your upgrade to OS X El Capitan 10.11.5. I know it's very important to have access to these services on your Mac, so I'd be glad to provide some help.

     

    Before we begin, I recommend that you create a backup of your data using Time Machine. This website will provide more information:

     

    Use Time Machine to back up or restore your Mac - Apple Support

     

    Since the update seemed to get stuck, it may not have been installed correctly on your system. As a next step, I'd recommend that you reinstall OS X from Recovery using the steps found here:

     

    How to reinstall OS X on your Mac - Apple Support

     

    Reinstall OS X from Recovery

    If have a recent Mac, you can use OS X Recovery to reinstall OS X.

    1. Turn on your Mac.
    2. Immediately after you hear the startup sound, hold the Command and R keys on your keyboard. 
    3. Release the keys after the Apple logo appears.
    4. If prompted, select a Wi-Fi network, or connect your Mac to the Internet using an Ethernet cable.
    5. After the Recovery menu appears, select the option to Install OS X.
    6. Follow the onscreen prompts to select your destination disk and install OS X. 

     

     Once this process is complete, try signing in with your Apple ID using multiple services to see if the issue has been resolved.

     

     

    Have a great rest of your day!

  • by atiqurrakhman,

    atiqurrakhman atiqurrakhman Jun 28, 2016 8:45 AM in response to Starr.C
    Level 1 (4 points)
    Mac OS X
    Jun 28, 2016 8:45 AM in response to Starr.C

    First i want to say thanks for prompt response to starr.C team.

    I have already follow the instruction and after going to reinstall OS X, for about 3 hours my Mac has restarted and unfortunately the problem still exist. I still cannot login into App Store using my Apple ID.

     

    Screen Shot 2016-06-28 at 10.44.28 PM.png

  • by sarah_s1,Helpful

    sarah_s1 sarah_s1 Jun 30, 2016 7:09 AM in response to atiqurrakhman
    Community Specialists
    Jun 30, 2016 7:09 AM in response to atiqurrakhman

    atiqurrakhman,

     

     

    Thanks for performing the reinstall of OS X. As a next step, I would advise that you create a test user account to see if the same problem occurs there as well. This will help to isolate the issue. Take a look at this website for more information:

     

    How to test an issue in another user account on your Mac - Apple Support

     

    If the problem persists in a test user account, I would recommend contacting Apple Support as a next step. You can reach out to an Advisor using this link:

     

    Contact Apple Support

     

     

    Regards.

  • by atiqurrakhman,

    atiqurrakhman atiqurrakhman Jun 30, 2016 7:21 AM in response to sarah_s1
    Level 1 (4 points)
    Mac OS X
    Jun 30, 2016 7:21 AM in response to sarah_s1

    Sarah,

    Thanks for the tips. I've already create a test user account and the problem didn't occur there. Means that I can login into my Apple ID account from Appstore.

    But I don't understand how to solve the problem back to my original account... should I copy all my files to new account and delete my original account ?

    thanks

  • by jameson.h,

    jameson.h jameson.h Jun 30, 2016 10:01 AM in response to atiqurrakhman
    Community Specialists
    Jun 30, 2016 10:01 AM in response to atiqurrakhman

    atiqurrakhman,

     

     

    I'm glad things are working correctly for you in a new user account. In this situation, I think it would be best to move all of your important files to a new user account and abandon the original problematic user account. This article goes over how to share files with another user account on your Mac:

    OS X El Capitan: Share files with others who use your Mac

     

    If you have an available external hard drive formatted as Macintosh OS Extended (journaled), you can utilize this to move the files as an alternative to the method mentioned above. Keep in mind that you may need to re-intall some of your applications from the original source when you create a new user account and begin to migrate your data. You may not be able to use some of the apps that were installed to your original user account in a new user account.

     

    Cheers!