I am trying to resync my iPhone to remove music that is unselected in my library, but can't select the icon in the top left corner to get to the iPhone summary. The iPhone icon is still visible. Is there a way to fix this?
MacBook Air, iOS 9.3.2
Are you just clicking on the icon? It's actually a pull-down menu, so you have to click and hold on that icon button.
Should I be trying to select the icon at the very top under play/pause next to where it says music, or under devices? I'm getting a pulldown menu after selecting the icon under devices on the left side, but I can't get to a summery anywhere. A pop up gives me a few options with one being sync, but that's not removing unselected songs. This is my first time using iTunes in a while and this is my first time using a mac.
It's the one next to media kinds (Music, Videos, etc) pull-down.
The one in the sidebar under devices is there mainly to allow drag and drop, not iPhone management.
Okay the one next to media kinds is the one I can't do anything with. I can neither select it, nor get a pulldown menu, but the icon is visible.
I assume you already tried re-launching iTunes and re-starting your computer. Then, try resetting your iPhone while it is connected to iTunes.
Reset: hold down the Home and Power buttons until you see the Apple logo (10-20 seconds).
If that doesn't resolve it, disconnect the iPhone and Safe Boot your Mac by holding down the Shift key while restarting it. Safe Boot is a slow process, so give it time to finish loading, then restart normally.
My iPhone has the spinning wheel of death and the way they say to solve that is to reboot in iTunes, but I CAN'T SELECT IT in iTunes!!! The problem is NOT with iTunes. It's with my phone.
Can't select iPhone icon in the top left corner of my macbook.
