M E Subocz
Level 1 (6 points)
iTunes

Q: I have itunes 12.4.  When I attempt to add an new song to icloud music library I see the following message: Genius results can’t be updated because the iTunes Store doesn’t recognize your iTunes library."  Then says turn off genius, not no such optio

I have itunes 12.4.  When I attempt to add an new song to icloud music library I see the following message: "Genius results can’t be updated because the iTunes Store doesn’t recognize your iTunes library."  Then it instructs me to turn off Genius and then turn it back on.  No such option exists.  Othe devices unable to acces these songs via itunes Match.  Any help would be appreciated.

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Jun 26, 2016 10:33 PM

Close
M E Subocz

Q: I have itunes 12.4.  When I attempt to add an new song to icloud music library I see the following message: Genius results ca ... more

  • All replies
  • Helpful answers

  • by JovonaP.,

    JovonaP. JovonaP. Jun 27, 2016 11:48 AM in response to M E Subocz
    Community Specialists
    Jun 27, 2016 11:48 AM in response to M E Subocz

    Hello M E Subocz,

     

    Thank you for using Apple Support Communities. I see that you've been having issues adding songs and turning off Genius. I know how important it is to be able to add music to iTunes. I am happy to help.

     

    Since you're being prompted to turn off Genius so you can add music, please use the following information to resolve both issues:

     

    Turn Genius on or off

    If iCloud Music Library is turned on, you can’t turn Genius off.

    Choose File > Library > Turn On Genius (or Turn Off Genius).

    Turning off Genius turns off Genius playlists, Genius Shuffle, and Genius Mixes.

    iTunes 12 for Mac: Use Genius Shuffle, Genius playlists, or Genius Mixes



    Have an amazing day!

  • by j4j5j6,

    j4j5j6 j4j5j6 Jul 5, 2016 12:10 PM in response to JovonaP.
    Level 1 (4 points)
    Jul 5, 2016 12:10 PM in response to JovonaP.

    It would be helpful if this was made a bit clearer in the error message displayed by itunes. or at least show the Turn Off Genius in the menu but then give message when you try to call it that you also need to go to preferences and turn off icloud before u can turn genius off and on. simple really  

  • by chencho1,

    chencho1 chencho1 Aug 19, 2016 9:29 AM in response to M E Subocz
    Level 1 (4 points)
    iTunes
    Aug 19, 2016 9:29 AM in response to M E Subocz

    I have the same problem.  Jovona.P (Apple Community Specialist) gives instructions but didn't notice in the original message that there is no option to turn off/on Genius if you follow the File>Library path....the advice given by Jovona.P isn't available on iTunes 12.4.3.1

     

    Please offer another piece of advice or rectify the lack of option.

  • by turingtest2,

    turingtest2 turingtest2 Aug 19, 2016 9:44 AM in response to chencho1
    Level 10 (84,839 points)
    iTunes
    Aug 19, 2016 9:44 AM in response to chencho1

    You cannot edit the Genius settings if it is updating, which it may try to do automatically after launching iTunes. Either wait or cancel the update using the activity widget near the top right of the iTunes window..

     

    You cannot edit the Genius settings if iCloud Music Library is active, i.e. you use Apple Music and/or iTunes Match and are signed into the cloud library. First disable iCloud Music Library from Edit (Win) / iTunes (Mac) > Preferences > General, then use File > Library > Turn Off Genius.

     

    tt2

  • by margaret Westall,

    margaret Westall margaret Westall Sep 5, 2016 10:03 AM in response to turingtest2
    Level 1 (4 points)
    iTunes
    Sep 5, 2016 10:03 AM in response to turingtest2

    I have iMac (2007) running latest software version and latest iTunes version. I am missing songs because I cannot connect to iCloud music and it will not run genius. It keeps giving me an error.  Genius cannot be updated at this time.  Error 4010.