HT201060: Family Sharing

Learn about Family Sharing
craigbenson
Level 1 (4 points)
iTunes

Q: family sharing cloud storage billing

I recently added a family member to my account and he had existing payments for extra cloud storage.  I am now being charged for his cloud storage and he is still being charged also. Anyone seen this before? thanks

Posted on Jun 27, 2016 1:28 AM

Close
craigbenson

Q: family sharing cloud storage billing

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jun 27, 2016 5:19 AM in response to craigbenson
    Level 10 (103,385 points)
    Apple TV
    Jun 27, 2016 5:19 AM in response to craigbenson

    Select the purchase which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

     

    Currently, if your purchase happens to be your most recent purchase you will need to click the large ‘Report A Problem’ button under the list of previous purchases in order to reveal the ‘Report A Problem’ link for your recent purchase. If your purchase is listed as a previous purchase use the small arrow on the left side of its listing.

     

    Alternatively you can use the receipt email to report a problem.