Can't pair Sennheiser Momentum with MacBook Pro

Question

jorgejcc Author

Level 1

13 points

Can't pair Sennheiser Momentum with MacBook Pro

Hi there,

My MacBook Pro retina (mid 2014) won't find my new Sennheiser Momentum Wireless M2 AEBT with its Bluetooth tool.

I'm not talking about sound issues, the device will simply not show up in the list.

OS is 10.10.5.

They work seamlessly with an iPhone 6s though.

What could I try to solve this? I bought them to be used with my laptop, not with my phone... 😕

I already tried reseting the NVRAM, and also fully disconnecting bluetooth on the phone, then restarting the headphones and trying to connect them to the Mac, with no luck.

I've meanwhile opened a support ticket with Sennheiser. But sometimes this forum is more effective...

Ideas/suggestions anyone?

Thanks in advance

Posted on Jun 27, 2016 4:41 AM

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Answer 1

Oct 3, 2017 12:27 AM in response to jorgejcc

Thanks a lot for this. I was having the same problems and just thought I would try my luck in here. I am very glad I did as you work around solved the problem with my new BT4.5 headphones as well.

Cheers

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Answer 2

Jun 27, 2016 4:20 PM in response to jorgejcc

hold the shift option keys and click the Bluetooth icon>Debug> try a reset

If that does kick start it, try other options in the list

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Answer 3

jorgejcc Author

Level 1

13 points

Jun 28, 2016 3:43 AM in response to jorgejcc

After checking with Sennheiser support, this solved the problem:

- Press and hold the power button until the LED flashes red and blue, and the voice prompt says "pairing."

- To clear previous pairings from the headset, follow the instructions above to put the unit into pairing mode. While keeping the Bluetooth button pressed, hold in the multifunction button until the LED flashes purple 3 times and the unit goes back into pairing mode.

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