Montenegrin

Q: Share option not working on MacBook Pro Retina El Capitan

Hey, guys!

 

The Share option on my MacBook Pro 13" Retina (early 2015) does not work ever since I got it last month. I use the latest software version.

 

When I attempt to share a closed file nothing happens. When I attempt to share an open file it freezes and has to be force-quit, and than the Share option becomes unusable (still visible, but not clickable).

 

Thanks!

MacBook Pro with Retina display, OS X El Capitan (10.11.5)

Posted on Jun 27, 2016 5:15 AM

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Q: Share option not working on MacBook Pro Retina El Capitan

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  • by lllaass,

    lllaass lllaass Jun 27, 2016 6:00 AM in response to Montenegrin
    Level 10 (190,869 points)
    Apple Watch
    Jun 27, 2016 6:00 AM in response to Montenegrin

    Just how are you trying to Share?

     

    • Note the time that yo try to share a closed file. Then open the Console app in Finder>Applications>Utilities and look for log entries at the time of the reboot. Post suspicious ones here.

     

    Repeat for open file

     

    You can also try:

    - Try resetting the SMC and NVRAM/PRAM

    Intel-based Macs: Resetting the System Management Controller (SMC)

    https://support.apple.com/en-us/HT201295

    About NVRAM and PRAM 

    https://support.apple.com/en-us/HT204063

    - Try starting in Safe Mode

    OS X: What is Safe Boot, Safe Mode?

    https://support.apple.com/en-us/HT201262

    - Boot to Recovery and repair the startup disk

    OS X: About OS X Recovery - Apple Support

    https://support.apple.com/en-us/HT201314

    - If it is repairable reinstall the OSX

    How to reinstall OS X on your Mac - Apple Support

    https://support.apple.com/en-us/HT204904

    - If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.

    Then format the startup disk and do a fresh install of OSX

  • by Linc Davis,

    Linc Davis Linc Davis Jun 27, 2016 6:19 AM in response to Montenegrin
    Level 10 (208,044 points)
    Applications
    Jun 27, 2016 6:19 AM in response to Montenegrin

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by Montenegrin,

    Montenegrin Montenegrin Jun 27, 2016 7:07 AM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    Jun 27, 2016 7:07 AM in response to Linc Davis

    Thank you, guys!

     

    It seemed easier to do first what Linc Davis suggested.

     

    Here are the lines you suggested I post:

     

    27/06/16 16:03:06,974 com.apple.xpc.launchd[1]: (com.apple.coresymbolicationd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    27/06/16 16:03:07,533 ReportCrash[5269]: Invalid connection: com.apple.coresymbolicationd

    27/06/16 16:03:10,473 ReportCrash[5269]: Saved crash report for ShareMail[5268] version 1.0 (454.21) to /Users/USERNAME/Library/Logs/DiagnosticReports/ShareMail_2016-06-27-160310_USER NAMEs-MacBook-Pro.crash

  • by Linc Davis,

    Linc Davis Linc Davis Jun 27, 2016 7:10 AM in response to Montenegrin
    Level 10 (208,044 points)
    Applications
    Jun 27, 2016 7:10 AM in response to Montenegrin

    There's a problem with your OS X installation. The simplest way, but not the fastest way, to fix it is to reinstall the OS. Unless you're in a hurry or have metered network access, that's what I suggest, especially since I don't know whether there are other problems with the installation. Please back up all data before reinstalling. You won't need the backup unless something goes wrong.

    The advanced shortcut below, if it works, may save you some downtime (and the cost of a multi-gigabyte download, if applicable.)

    1. Back up all data.

    2. Disconnect all external storage devices.

    3. Start up in Recovery mode. Select a language, if prompted. The OS X Utilities screen will appear. One of the options is to install OS X. That's not what you're going to do.

    4. This step is only necessary if you use FileVault 2. If you don't know what FileVault is, you're not using it. Go to the next step. Otherwise, launch Disk Utility, then select the icon of the FileVault volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another drive icon. Select Unlock from the File menu and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.

    5. Select Get Help Online. Safari will launch. While in Recovery, you'll have no access to your bookmarks, but you won't need them. Load this web page.

    6. Triple-click anywhere in the line below to select it:

    chflags -R norestricted /V*/*/S*/*/Caches

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    7. Quit Safari. You'll be returned to the OS X Utilities screen.

    From the menu bar, select

              Utilities Terminal

    The Terminal application will launch. Paste into the Terminal window by pressing the key combination command-V.

    Wait for a new line ending in a hash sign (#) to appear. Quit Terminal to be returned to the main screen.

    8. Select

               Restart

    from the menu bar.

    9. This step must be carried out after the restart and while you're logged in as an administrator—not in Recovery mode. If you have only one user account, you are the administrator.

    Select and copy this line as in Step 6:

    sudo /usr/libexec/xpchelper --rebuild-cache

    Paste into a Terminal window as before. You'll be prompted for your login password. Nothing will be displayed when you type it. Type carefully and then press return. If you don’t have a login password, you’ll need to set one before you can run the command. You may get a one-time warning to be careful. Confirm. You don't need to post the warning.

    If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Log in as one and start this step over. You don't have to repeat the earlier steps.

    Wait for a new line ending in a dollar sign ($) to appear below what you entered.

    10. Do as in Step 9 with this line:

    sudo /usr/libexec/*/app_sandbox_cache_builder --rebuild-cache

    You can then quit Terminal.