dksmith99
Level 1 (4 points)
Apple Music

Q: Disc won't burn

I initialise a burn. It says writing track and then it begins and goes nowhere. It sticks on writng track 1. I have tried several different times over the last year. It seemed to coincide when i got norton security. i have since removed but still have the same problem.  I have even tried leaving it overnight but there is no change at all.  I can burn using media player but I would rather use itunes. i am on window 7. I have loads of memory

Windows 7

Posted on Jun 27, 2016 6:35 AM

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dksmith99

Q: Disc won't burn

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  • by Eric~F,

    Eric~F Eric~F Jun 27, 2016 7:46 PM in response to dksmith99
    Community Specialists
    Jun 27, 2016 7:46 PM in response to dksmith99

    Hello dksmith99,

     

    Thanks for asking your question here at the Apple Support Communities.There are may factors involved in burning a CD in iTunes. Since the issue seems to have started when you installed Norton, I recommend to check with the manufacturers of Norton to ensure all of the program has been removed, and then restart your computer.

     

    Since I can not be absolutely certain that Norton is the culprit here, I want to offer a few other things you can check too. These two articles will help you ensure that the settings are correct, and offer many of the common reasons people have this exact issue. First, check all the settings and that everything is properly adjusted using this article: 

    iTunes 11 for Windows: Create your own CDs and DVDs.

     

    If you have gone through that and still have issues, please check this article for more troubleshooting steps: 

    iTunes 11 for Windows: If you have trouble burning a disc

     

    If you have gone through both of those and still have issues, you may want to open iTunes in Safe Mode. You can do this by following the instructions set forth in this article under the section titled "Start iTunes in Safe Mode". I know the article is for iTunes launching, but if there is some third party app or program affecting this, opening it in Safe Mode may allow you to burn the disc. This can also help determine if the issue that's causing this is with something outside of iTunes, and provide a feasible work around.

    Fix unexpected quits or launch issues in iTunes for Windows   

     

    If you are still unable to get the CD to burn, I recommend testing this in a new user on your computer. I took the liberty of opening the corect link from the article listed directly above this paragraph, to help you create a new user in Windows 7. Here is the article from Microsoft.

    Create a user account in Windows.

     

    Have a great rest of your day.