Q: Help I am Stuck!

Question

Tahlahff

Level 1 (4 points)

iPhone

Q: Help I am Stuck!

I have reseted my Iphone 6, and now I am stuck on the activation lock screen, I did not know my password for my apple id so I have changed it but it still says I cant use that password or email??? Help please!

iPhone 6s

Posted on Jun 27, 2016 11:08 AM

I have this question too

Solved

sberman

Level 8 (41,031 points)

A:

Your post is very confusing for many reasons:

You mention resetting an iPhone 6, yet your profile says you have an iPhone 6S.
You said you're at the Activation Lock screen. I will assume that is the real issue, but perhaps it is not.
You said you changed your Apple ID password. Yet you said "I cant(sp) use that password or email." So does that mean you are being prompted to enter a different Apple ID? Are you the original owner of this iPhone?

Find My iPhone Activation Lock - Apple Support

Posted on Jun 27, 2016 1:21 PM

Q: Help I am Stuck!

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by Tahlahff,

Tahlahff Jun 27, 2016 8:23 PM in response to sberman
Level 1 (4 points)

iPhone

Jun 27, 2016 8:23 PM in response to sberman

Hello, I am sorry that it was confusing. Yes I am the original owner of the phone. The iPhone is an IPhone 6s the option wasn't available. Sorry. I did a restore on my iPhone because I want to sell the phone. I did the restore and now I can't get past the activation lock on the iPhone. I know my Apple ID (email & password) but it says that the password is wrong so I rested my password for my Apple ID and it still says it's wrong. I can't get past my phone and use it. help
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by sberman,

sberman Jun 27, 2016 10:21 PM in response to Tahlahff
Level 8 (41,031 points)

Jun 27, 2016 10:21 PM in response to Tahlahff

This explains all the steps you should perform before selling the iPhone.

What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
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Accepted Answer · Jun 27, 2016 1:21 PM

sberman

Level 8 (41,031 points)

Jun 27, 2016 1:21 PM in response to Tahlahff

Your post is very confusing for many reasons:

You mention resetting an iPhone 6, yet your profile says you have an iPhone 6S.
You said you're at the Activation Lock screen. I will assume that is the real issue, but perhaps it is not.
You said you changed your Apple ID password. Yet you said "I cant(sp) use that password or email." So does that mean you are being prompted to enter a different Apple ID? Are you the original owner of this iPhone?

Find My iPhone Activation Lock - Apple Support

Q: Help I am Stuck!

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by sberman,Solvedanswer

by Tahlahff,

by sberman,

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