HT202631: Payment methods that you can use in the iTunes Store, App Store, and iBooks Store

Learn about Payment methods that you can use in the iTunes Store, App Store, and iBooks Store

elspurro

Level 1 (13 points)

Mac App Store

Q: Changed my Apple ID password, can't sign in with my Apple ID

I'm on a 2011 macbook pro , OSX 10.7.4, trying to download the OS X El Capitan 10.11.5 update. I need to be able to sign in onto App Store to do so - had to reset my Apple ID password as I'd forgotten it.

WHen I try to download El Capitan, App Store says I've never signed in before, asks me to do so, then asks me to agree to the terms & conditions, then asks me to enter my billing information, THEN, when I click continue, a little red box comes up in the top right corner saying: "For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." .... and that's it - i'm still not signed in ... anyone else had this issue recently ?

MacBook Pro, Mac OS X (10.7.4)

Posted on Jun 27, 2016 7:53 AM

I have this question too

Q: Changed my Apple ID password, can't sign in with my Apple ID

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by Carolyn Samit,

Carolyn Samit Jun 27, 2016 12:38 PM in response to elspurro
Level 10 (119,401 points)

Apple Watch

Jun 27, 2016 12:38 PM in response to elspurro

Hi,

Update your Mac to 10.7.5 then try upgrading to El Capitan

Open the App Store then select Updates from the menu top of the App Store window.
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by elspurro,

elspurro Jun 27, 2016 9:33 PM in response to Carolyn Samit
Level 1 (13 points)

Mac App Store

Jun 27, 2016 9:33 PM in response to Carolyn Samit

Does that work? (/have others had this issue then?) or is it a stab in the dark?
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by Boondocks2,

Boondocks2 Jun 28, 2016 6:38 AM in response to elspurro
Level 1 (8 points)

Mac App Store

Jun 28, 2016 6:38 AM in response to elspurro

I have the same problem but am using 0SX 10.7.5, Any other suggestions?
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by elspurro,

elspurro Jun 28, 2016 9:29 AM in response to Boondocks2
Level 1 (13 points)

Mac App Store

Jun 28, 2016 9:29 AM in response to Boondocks2

found this on reddit - https://www.reddit.com/r/applehelp/comments/4jzfcz/cant_finish_reviewing_account _information/
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HT202631: Payment methods that you can use in the iTunes Store, App Store, and iBooks Store

Q: Changed my Apple ID password, can't sign in with my Apple ID

All replies Helpful answers

by Carolyn Samit,

by elspurro,

by Boondocks2,

by elspurro,

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