Q: iphone 6 jumping screen and freezes
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Jun 28, 2016 6:41 AMby irina_w,Hello amirul_shfq.
Welcome to the Apple Support Communities. I see you are experiencing some issues using your iPhone 6. I'm happy to provide you with some direction to resolve this.
We first want to ensure that your data is safe. The following articles provide steps to back up your iPhone's data via iTunes, and importing your iPhone photos to a computer:
Import photos and videos from your iPhone, iPad, or iPod touch
How to back up your iPhone, iPad, and iPod touch
I suggest using the iTunes option, since you mentioned your iPhone is difficult to control.
Once all data and photos are backed up, let's restore your iPhone as new. This step will let us know if the issue is due to a hardware fault, or the iPhone's current iOS data. Here's an article with steps:
How to erase your iOS device and then set it up as a new device or restore it from backups
Be sure to follow the "Set up your device as a new device" section. If the issue no longer occurs when your iPhone is set up as new, then you can restore your backup and sync photos back to it.
Restore your iPhone, iPad, or iPod touch from a backup
Keep your photos safely stored and up to date on all your devices
Best regards.
