Acteon8
Level 1 (4 points)
Notebooks

Q: My mac mid 2012 goes off by itself

My mac mid 2012 goes off randomly, I'm currently running OsX El Capitan and I updated my ram to 16gb 1600 MHz DDR3. The problem begins with a screen glitch, the screen divides and doesn't goes off, it just stays on but besides turn off the computer with the button I can't do anything. When I restart the computer messages like this one appear. What can I do to make my computer works like before?

 

Mon Jun 27 09:46:13 2016

 

*** Panic Report ***

panic(cpu 0 caller 0xffffff800c5076a6): "thread_deallocate: thread not properly terminated\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.50.21/osfmk/ke rn/thread.c:569

Backtrace (CPU 0), Frame : Return Address

0xffffff91f7593d50 : 0xffffff800c4dab12

0xffffff91f7593dd0 : 0xffffff800c5076a6

0xffffff91f7593e00 : 0xffffff800c538b77

0xffffff91f7593e30 : 0xffffff800c4df283

0xffffff91f7593e60 : 0xffffff800c4c28b8

0xffffff91f7593ea0 : 0xffffff800c4d2665

0xffffff91f7593f10 : 0xffffff800c5b8dca

0xffffff91f7593fb0 : 0xffffff800c5ecc86

 

BSD process name corresponding to current thread: crashpad_handler

 

 

Thank you

 

Mac OS version:

15F34

 

Kernel version:

Darwin Kernel Version 15.5.0: Tue Apr 19 18:36:36 PDT 2016; root:xnu-3248.50.21~8/RELEASE_X86_64

Kernel UUID: 7E7B0822-D2DE-3B39-A7A5-77B40A668BC6

Kernel slide:     0x000000000c200000

Kernel text base: 0xffffff800c400000

__H

MacBook Pro, OS X El Capitan (10.11.5)

Posted on Jun 27, 2016 9:15 AM

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Acteon8

Q: My mac mid 2012 goes off by itself

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  • Helpful answers

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jun 27, 2016 10:34 AM in response to Acteon8
    Level 9 (61,373 points)
    Desktops
    Jun 27, 2016 10:34 AM in response to Acteon8

    If this unusual problem follows exactly your memory upgrade, return the new DIMMs to the seller and buy ones that are GUARANTEED to work in your exact model Mac.

     

    In the US, these can be obtained from OWC/MacSales, Data Memory Systems, and sometimes Crucial (Crucial is very conservative about what they support). If not in the US, please let us know what market(s) can service your needs easily.

  • by Acteon8,

    Acteon8 Acteon8 Jun 27, 2016 10:48 AM in response to Grant Bennet-Alder
    Level 1 (4 points)
    Notebooks
    Jun 27, 2016 10:48 AM in response to Grant Bennet-Alder

    Hey, thanks for the response. I upgraded to the Crucial DDR3L-1600 SODIMM and according to the Crucial website is supposed to work in my model.

     

    Any other idea?

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jun 27, 2016 10:52 AM in response to Acteon8
    Level 9 (61,373 points)
    Desktops
    Jun 27, 2016 10:52 AM in response to Acteon8

    "guaranteed to work in your Mac"

    So contact Crucial, tell them the ones they sent are not working, and ask for replacements.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 27, 2016 10:58 AM in response to Acteon8
    Level 9 (52,764 points)
    Mac OS X
    Jun 27, 2016 10:58 AM in response to Acteon8

    Why don't you install the original RAM and see if the kernel; panics stop.  You can also run the Apple Hardware Test:

     

    https://support.apple.com/en-us/HT201257

     

    Note that an error free AHT is not conclusive.

     

    Ciao.

  • by Acteon8,

    Acteon8 Acteon8 Jun 27, 2016 10:59 AM in response to Grant Bennet-Alder
    Level 1 (4 points)
    Notebooks
    Jun 27, 2016 10:59 AM in response to Grant Bennet-Alder

    Well, the crashes started way before I changed the RAM. Actually that was the reason I updated in the first place.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 27, 2016 11:01 AM in response to Acteon8
    Level 9 (52,764 points)
    Mac OS X
    Jun 27, 2016 11:01 AM in response to Acteon8

    Post the entire kernel panic report.

     

    Ciao.

  • by Acteon8,

    Acteon8 Acteon8 Jun 27, 2016 1:22 PM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jun 27, 2016 1:22 PM in response to OGELTHORPE

    13555894_10202005466694063_1885782399_o.jpg

    I did the AHT and according to the diagnostic it was ok, but the computer at some point got way to hot and I had to take off the back cover and lift it a little in order to get some air inside

  • by Acteon8,

    Acteon8 Acteon8 Jun 27, 2016 1:24 PM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jun 27, 2016 1:24 PM in response to OGELTHORPE

    This is the entire report for this one, do you want another one? I think I might have saved another one

     

    Anonymous UUID:       73BABAA2-521C-E9CE-3D61-4C4072634B24

     

    Mon Jun 27 09:46:13 2016

     

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff800c5076a6): "thread_deallocate: thread not properly terminated\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.50.21/osfmk/ke rn/thread.c:569

    Backtrace (CPU 0), Frame : Return Address

    0xffffff91f7593d50 : 0xffffff800c4dab12

    0xffffff91f7593dd0 : 0xffffff800c5076a6

    0xffffff91f7593e00 : 0xffffff800c538b77

    0xffffff91f7593e30 : 0xffffff800c4df283

    0xffffff91f7593e60 : 0xffffff800c4c28b8

    0xffffff91f7593ea0 : 0xffffff800c4d2665

    0xffffff91f7593f10 : 0xffffff800c5b8dca

    0xffffff91f7593fb0 : 0xffffff800c5ecc86

     

    BSD process name corresponding to current thread: crashpad_handler

     

    Mac OS version:

    15F34

     

    Kernel version:

    Darwin Kernel Version 15.5.0: Tue Apr 19 18:36:36 PDT 2016; root:xnu-3248.50.21~8/RELEASE_X86_64

    Kernel UUID: 7E7B0822-D2DE-3B39-A7A5-77B40A668BC6

    Kernel slide:     0x000000000c200000

    Kernel text base: 0xffffff800c400000

    __H

  • by Acteon8,

    Acteon8 Acteon8 Jun 27, 2016 1:33 PM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jun 27, 2016 1:33 PM in response to OGELTHORPE

    This is one of the old ones:

    nonymous UUID: 73BABAA2-521C-E9CE-3D61-4C4072634B24

    Wed Jan 6 18:37:45 2016

    *** Panic Report *** panic(cpu 0 caller 0xffffff800e9d155a): Kernel trap at 0xffffff800edb518c, type 12=stack bounds, registers: CR0: 0x000000008001003b, CR2: 0x000000010d6b5000, CR3: 0x0000000006e2c01d, CR4: 0x00000000001626e0 RAX: 0xffffff800f127358, RBX: 0xffffff801ab710b0, RCX: 0x0000000003000000, RDX: 0xffffff801ab8d510 RSP: 0xf81fad3df3900076, RBP: 0xffffff90a9c3be20, RSI: 0x0000000000000002, RDI: 0xffffff801ab8d510 R8: 0x0000000000000004, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0xffffff801ad155a0 R12: 0xffffff801ab8d510, R13: 0x000000000000000a, R14: 0xffffff801ab71270, R15: 0xffffff801ab8d4b8 RFL: 0x0000000000010206, RIP: 0xffffff800edb518c, CS: 0x0000000000000008, SS: 0x0000000000000000 Fault CR2: 0x000000010d6b5000, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0

    Backtrace (CPU 0), Frame : Return Address 0xffffff8081e86c50 : 0xffffff800e8de792 0xffffff8081e86cd0 : 0xffffff800e9d155a 0xffffff8081e86eb0 : 0xffffff800e9ef233 0xffffff8081e86ed0 : 0xffffff800edb518c 0xffffff90a9c3be20 : 0xffffff800edb5637 0xffffff90a9c3be60 : 0xffffff800e8d90fd 0xffffff90a9c3bea0 : 0xffffff800e9d1d9e 0xffffff90a9c3bec0 : 0xffffff800e9ef1ff

    BSD process name corresponding to current thread: autofsd

    Mac OS version: 15C50

    Kernel version: Darwin Kernel Version 15.2.0: Fri Nov 13 19:56:56 PST 2015; root:xnu-3248.20.55~2/RELEASE_X86_64 Kernel UUID: 17EA3101-D2E4-31BF-BDA9-931F51049F93 Kernel slide: 0x000000000e600000 Kernel text base: 0xffffff800e800000 __HIB text base: 0xffffff800e700000 System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

    System uptime in nanoseconds: 15640594110 last loaded kext at 2806481255: com.apple.driver.AppleUSBTCButtons 245.4 (addr 0xffffff7f90b67000, size 20480) loaded kexts: com.apple.driver.AppleUSBTCButtons 245.4 com.apple.iokit.IOBluetoothUSBDFU 4.4.3f4 com.apple.driver.AppleUSBTCKeyEventDriver 245.4 com.apple.driver.AppleUSBTCKeyboard 245.4 com.apple.driver.AppleIRController 327.5 com.apple.driver.CoreStorageFsck 517.20.1 com.apple.driver.AppleFileSystemDriver 3.0.1 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0 com.apple.BootCache 38 com.apple.iokit.SCSITaskUserClient 3.7.7 com.apple.iokit.IOAHCIBlockStorage 2.8.5 com.apple.driver.AirPort.Brcm4331 800.20.24 com.apple.driver.AppleFWOHCI 5.5.2 com.apple.driver.AirPort.Brcm4360 1020.17.1a1 com.apple.iokit.AppleBCM5701Ethernet 10.1.12 com.apple.driver.AppleSDXC 1.7.0 com.apple.driver.AppleAHCIPort 3.1.8 com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1 com.apple.driver.AppleSmartBatteryManager 161.0.0 com.apple.driver.AppleRTC 2.0 com.apple.driver.AppleACPIButtons 4.0 com.apple.driver.AppleHPET 1.8 com.apple.driver.AppleSMBIOS 2.1 com.apple.driver.AppleACPIEC 4.0 com.apple.driver.AppleAPIC 1.7 com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0 com.apple.nke.applicationfirewall 163 com.apple.security.quarantine 3 com.apple.security.TMSafetyNet 8 com.apple.driver.AppleIntelCPUPowerManagement 218.0.0 com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1 com.apple.driver.AppleUSBMultitouch 250.5 com.apple.iokit.IOUSBHIDDriver 900.4.1 com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1 com.apple.driver.usb.AppleUSBHub 1.0.1 com.apple.driver.CoreStorage 517.20.1 com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7 com.apple.iokit.IOBDStorageFamily 1.8 com.apple.iokit.IODVDStorageFamily 1.8 com.apple.iokit.IOCDStorageFamily 1.8 com.apple.driver.AppleThunderboltDPInAdapter 4.1.3 com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3 com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2 com.apple.driver.AppleXsanScheme 3 com.apple.iokit.IOAHCISerialATAPI 2.6.2 com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7 com.apple.driver.AppleThunderboltNHI 4.0.4 com.apple.iokit.IOThunderboltFamily 5.1.0 com.apple.iokit.IOFireWireFamily 4.5.8 com.apple.iokit.IO80211Family 1110.26 com.apple.driver.corecapture 1.0.4 com.apple.iokit.IOEthernetAVBController 1.0.3b3 com.apple.driver.mDNSOffloadUserClient 1.0.1b8 com.apple.iokit.IONetworkingFamily 3.2 com.apple.driver.AppleUSBMergeNub 900.4.1 com.apple.iokit.IOAHCIFamily 2.8.1 com.apple.driver.usb.AppleUSBEHCI 1.0.1 com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1 com.apple.driver.usb.AppleUSBXHCI 1.0.1 com.apple.iokit.IOUSBFamily 900.4.1 com.apple.iokit.IOUSBHostFamily 1.0.1 com.apple.driver.AppleUSBHostMergeProperties 1.0.1 com.apple.driver.AppleEFINVRAM 2.0 com.apple.driver.AppleEFIRuntime 2.0 com.apple.iokit.IOHIDFamily 2.0.0 com.apple.iokit.IOSMBusFamily 1.1 com.apple.security.sandbox 300.0 com.apple.kext.AppleMatch 1.0.0d1 com.apple.driver.AppleKeyStore 2 com.apple.driver.AppleMobileFileIntegrity 1.0.5 com.apple.driver.AppleCredentialManager 1.0 com.apple.driver.DiskImages 417.1 com.apple.iokit.IOStorageFamily 2.1 com.apple.iokit.IOReportFamily 31 com.apple.driver.AppleFDEKeyStore 28.30 com.apple.driver.AppleACPIPlatform 4.0 com.apple.iokit.IOPCIFamily 2.9 com.apple.iokit.IOACPIFamily 1.4 com.apple.kec.Libm 1 com.apple.kec.pthread 1 com.apple.kec.corecrypto 1.0 Model: MacBookPro9,2, BootROM MBP91.00D3.B0C, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f44 Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120 Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.21.94.136.1a1) Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en1 Serial ATA Device: APPLE HDD ST500LM012, 500.11 GB Serial ATA Device: HL-DT-ST DVDRW GS31N USB Device: USB 2.0 Bus USB Device: Hub USB Device: FaceTime HD Camera (Built-in) USB Device: USB 2.0 Bus USB Device: Hub USB Device: Hub USB Device: Apple Internal Keyboard / Trackpad USB Device: IR Receiver USB Device: BRCM20702 Hub USB Device: Bluetooth USB Host Controller USB Device: USB 3.0 Bus Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jun 27, 2016 3:35 PM in response to Acteon8
    Level 9 (61,373 points)
    Desktops
    Jun 27, 2016 3:35 PM in response to Acteon8

    You have no know third-party bad actors present. The reasons for those two VERY obscure kernel panic reports is wildly different. This represents the start of a Non-Trend, which adds support for this being a memory problem.

     

    It is possible you had bad memory or a different problem before, and have bad memory now.