Liyah2016

Q: My iPad Mini says, "Cannot connect to iTunes" What should I do?

Every time I try to buy a song, a white box shows up and says, " Cannot connect to iTunes " even though I am connected to WiFi. I have updated my iPad to the latest version but I am still having this problem! It's been happening for a couple of days now and I don't know what to do. I've never had this problem in the past. Please help! (as soon as possible)

iPad Mini, iOS 9.3.2

Posted on Jun 27, 2016 11:34 AM

Close

Q: My iPad Mini says, "Cannot connect to iTunes" What should I do?

  • All replies
  • Helpful answers

  • by Jesse_K,

    Jesse_K Jesse_K Jun 28, 2016 10:57 AM in response to Liyah2016
    Community Specialists
    Jun 28, 2016 10:57 AM in response to Liyah2016

    Hey Liyah2016,

     

    Not being able to connect to the iTunes Store when you want to get new content is never fun. 

     

    The first steps I would suggest are from this article:

     

    If you can’t connect to the iTunes Store

     

    Fix the issue on your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch, make sure:

    1. That your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. That your iOS software is up to date. To check for updates, tap Settings > General > Software Update. You can also connect your iPhone, iPad, or iPod touch to iTunes and click Check for Update on your device's Summary page.
    3. To check that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. That you have an active Internet connection. For help with your connection, check your device's user guide.
    5. To see if other devices, like portable computers, can connect to the Wi-Fi network and access the Internet.
    6. To reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

     

    Thanks for using the Apple Support Communities!