Apple Watch friends: can't keep my son in my Friends list

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Level 1

4 points

Apple Watch friends: can't keep my son in my Friends list

I'm using the latest Apple Watch OS. I have had difficulty keeping my son's name/entry in my Friends list. It disappears from the list, regularly. I even asked my son if he was blocking me 😁. I must have replaced his name in the list upwards to 10 times. I've added his name from Watch app/Friends. I've added it directly from the Apple Watch/Favorite application. Does anyone know why my entry of a person "will not stick" to the Friends list? Anyone else having the same issue?

Apple Watch, watchOS 2.2.1

Posted on Jun 27, 2016 4:59 PM

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Answer 1

Jonathan UK

Level 10

164,015 points

Jun 28, 2016 12:18 AM in response to lorentzd

Hi

The following steps may help:

If you and your son are presently sharing an Apple ID:
- Set your son up with his own, separate Apple ID (sharing will otherwise lead to various issues, including in respect of Messages and Digital Touch).
- To continue sharing eligible past and future purchases (eg iTunes music, apps), you can set up Family Sharing:
  - http://www.apple.com/icloud/family-sharing/
  - Set up Family Sharing - Apple Support
On your iPhone, in the Contacts app:
Check that there is a single contact card for you and that it includes your name, Apple ID email address and phone number.
- Check that a separate contact card exists for your son and that:
  - It includes his full name, mobile phone number, Apple ID email address and any other email addresses that he may use for Messages and/or email.
  - It does not include any of your own contact information.
On your iPhone, go to: Settings > Mail, Contacts, Calendars > in the Contacts section, check that My Info is using your contact card.
On your iPhone, go to: Settings > General > Siri > My Info - check that your contact card is selected.
You may also wish to enable iCloud for Contacts:
On your iPhone, go to: Settings > iCloud - turn on Contacts.

After making any changes:

On your iPhone, in the Watch app, go to: My Watch > General > Reset > tap on Reset Sync Data.

Nothing will seem to happen, but the process will run in the background (invisibly to you), so allow a minute or so.

It may then also help to restart both your iPhone and your watch:

Turn both devices off together, then restart your iPhone before restarting your watch;
To turn your watch off: press and hold the side button until you see the Power Off slider; drag the slider to turn off.
To turn it back on: press and hold the side button until you see the logo.

You may need to add your son back to Friends on your watch.

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