App crashing or being flushed from memory?

I have a few apps on my Apple Watch I use for remote control of my IR devices around the house. They work great for the most part with one exception. I changed the default wrist raise behavior to show the last used app vs. the clock face so I don't constantly have to keep relaunching the app. That said, I've noticed that every once and a while, the app wil close and return to the watch face without any interaction on my part. Sometimes it happens while it's loaded and idle and other times upon raising my wrist. When this happens and I reload the app, it doesn't remember where I left off in the app almost as though it's been flushed from memory. Keep in mind that this isn't the only app that behaves this way.


Thanks!


<Edited by Host>

Posted on Jun 27, 2016 6:16 PM

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3 replies

Jun 27, 2016 11:40 PM in response to ahwman

Hi


If you have not yet done so, it may help to update your iPhone and Apple Watch to the latest software, starting with your iPhone:



Also check for and install any available updates for the apps on your watch (on your iPhone, go to: App Store > Updates).


The following steps may also help:


Uninstall and reinstall the affected apps on your watch:

  • On your iPhone, in the Watch app, go to: My Watch > tap on the app name in the list > turn off Show App on Apple Watch > pause for a few moments > turn it back on again.


Restart both your iPhone and watch, turning both off together and then restarting your iPhone first:


Unpair and re-pair your watch.


Consult the developer support resources and/or contact the developers of the affected third-party apps.

Jun 28, 2016 5:12 AM in response to ahwman

In that case, I suggest that you next contact Apple Support or make a Genius Bar reservation for further assistance including, if recommended, to have your watch checked (under warranty, if eligible):


Contact - Official Apple Support

https://twitter.com/applesupport


To check warranty status (requires the serial number from the back of your watch):

https://checkcoverage.apple.com/

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App crashing or being flushed from memory?

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