HT201407: If you can't activate your iPhone

Learn about If you can't activate your iPhone
laukik2491

Q: iphone activation issues

I erased my new iphone in order to use move to iOS feature. Thereafter while setting the phone, action prompt came up asking to put apple id credentials linked with the phone. My own credentials are not working . Not sure how to proceed now

iPhone 6s, iOS 9.3.2

Posted on Jun 28, 2016 4:05 AM

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Q: iphone activation issues

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  • by Demo,Solvedanswer

    Demo Demo Jun 28, 2016 4:19 AM in response to laukik2491
    Level 10 (94,891 points)
    iPad
    Jun 28, 2016 4:19 AM in response to laukik2491

    You are calling this your new phone and it may be new to you, but did you purchase the phone from someone else? If you did, it is still linked to their Apple ID and it is Actvation Locked. IF that is the case, you need to contact the previous owner and ask them to follow the steps in here to erase the phone for you.

    What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

  • by laukik2491,

    laukik2491 laukik2491 Jun 28, 2016 4:33 AM in response to Demo
    Level 1 (8 points)
    iPhone
    Jun 28, 2016 4:33 AM in response to Demo

    The phone was purchased from apple store. Only after erasing it, I am getting this message.

  • by deadman.walking,

    deadman.walking deadman.walking Jun 28, 2016 4:41 AM in response to laukik2491
    Level 2 (199 points)
    Jun 28, 2016 4:41 AM in response to laukik2491

    How to Reset Your iCloud Password Using a Recovery Email

     

    This involves sending a recovery mail to your Apple ID along with the software of your iCloud account. It is pretty simple, you just need to follow the steps as written below.

     

    Step 1. You need to launch Safari web browser on your iPhone and type iforgot.apple.com in the address bar.

    Step 2. There you find the password retrieval options "Enter you Apple ID" and "Forgot Apple ID". Choose "Enter your Apple ID".

    forgot icloud password

     

    Step 3. Once you've entered your Apple Email ID select "Reset by Mail" option in the "Passowrd Reset Options" which appear.

    Step 4. You'll find the Email has been sent tab. Check the recovery mail sent to your Apple ID and follow the directions as mentioned there to reset your iCloud password.

     

    Part 2: How to Reset Your iCloud Password Using Secret Questions

    Okay, that is only if you remember your Apple ID password. What if you’ve forgotten that too? Is there any other way you can restore your Apple iCloud ID? Well yes, it can be restored once you answer he secret questions you mentioned initially as a part of your account.

     

    Step 1. You need to launch Safari web browser on your iPhone and type iforgot.apple.com in the address bar.

    Step 2. There you find the password retrieval options "Enter you Apple ID" and "Forgot Apple ID". Choose "Enter your Apple ID".

    Step 3. Once you’ve entered your email ID tap on "Next" in the top right corner.

    forgot icloud password

     

     

    Step 4. In case you cannot access an email sent to your Apple email ID, the only other option you've got over here is to choose "Answer Security Questions" .

    Step 5. You need to verify your Date of birth as well in order to proceed

    Step 6. Once you've typed in the answers to all the questions, click "Next".

    Step 7. Type your new password and confirm it.

     

     

     

     

    Part 3: How to Reset Your iCloud Password Using Two-step Verification

    In case you enabled the two step verification process for your iPhone, the recovery procedure will be quite different for you. However, in that case, you need to remember your recovery key provided to you by Apple during the verification process of your Apple device in order to restore your iCloud account password. Some people go for this type of a recovery procedure to increase safety of their accounts and minimise chances of hacking of their accounts. Most importantly, you’ll be needig your most trusted Apple device to cooperate with you. It has to be either an iPhone or an iPad.

     

    Step 1. You need to launch Safari web browser on your iPhone and type iforgot.apple.com in the address bar.

    Step 2. There you find the password retrieval options "Enter you Apple ID" and "Forgot Apple ID". Choose "Enter your Apple ID".

    Step 3. Once you’ve entered your email ID tap on "Next" in the top right corner.

    forgot icloud password

     

     

    Step 4. Enter the Recovery Key provided to you and tap "Next" on the top right corner. They Key was provided to you by Apple inc when you were enabling this two-step verification process during the verification of your phone. In case you do not remember that, you cannot go ahead.

    forgot icloud password

     

     

    Step 5. Remember we told you about a trusted Apple device? Well you need that to verify your identity with and tap “Next” button on the top right corner of the screen. The device should preferably be the one you’re currently on.

    Step 6. Now you need to enter the verification code and again tap "Next".

    Step 7. Now at last you can change your password. You can type in your new password and hit "Next".

    Step 8. Sooner than you think you’ll be receiving a confirmation from Apple inc regarding the change of password and if your account was ready to be accessed with it.

     

     

     

     

     

     

     

     

     

     

     

    Part 4: How to Create a New iCloud Accout (When All Ways Above Don't Work)

    Well, you must be thinking what you can do in case you:

    • Forget you Apple ID password.
    • Also forget the answers to your secret questions or for some reason do not remember the answer you had entered to each of these questions during the setup of your account.
    • Also forget the recovery code of your Apple ID or you simple had not activated the two step verification process.

    Well, in such a scenario I’m afraid you’re left with little choice but to go for a new iCloud account. Well, in order to have an iCloud account you need to have an Apple ID. The steps to create an Apple account are as stated below:

     

    Step 1. Go to the Settings app on your Apple device, be it the iPhone or the iPad. Then choose iCloud.

    Step 2. When you’re there select “Get a free Apple ID”.

    Step 3. Enter your birthday details and tap “Next” button on the top right hand corner.

    forgot icloud password

     

     

    Step 4. Now, you choose whether you want to create a brand new iCloud email or would yoy like to use your existing email. Once you’ve decides and chosen that, tap on “Next”.

    Step 5. In case you’ve decided to create a new iCloud email, you can select the details on this page and then choose “Next”.

    forgot icloud password

     

     

    Step 6. Choose Create on the following page.

    Step 7. In case you decide to use an existing email ID then you need to check your email and tap on a link in order to confirm that it is indeed your email ID. After you’ve done this, you can proceed to the next step.

    Step 8. In either of the methods, you will be required to choose your password. An alphanumeric password is recommended as it is difficult to breach by hackers.

     

     

    forgot icloud password

     

  • by Demo,

    Demo Demo Jun 28, 2016 4:55 AM in response to laukik2491
    Level 10 (94,891 points)
    iPad
    Jun 28, 2016 4:55 AM in response to laukik2491

    If this is a new phone, purchased from an Apple Store, I would make an appointment at the Genius Bar and ask them to help you sort this out.