Lawrence Lessig
Level 1 (33 points)
Mac OS X

Q: Why isn't autosave working?

My Keynote has stopped autosaving its work. Whether I've saved the file once or not, I'm having increasingly frequent crashes and all the work is gone. I've reinstalled the software and updated it, but the problem recurs. Ideas? (One clue: I am still using Keynote 5.)

iMac, OS X Yosemite (10.10.5)

Posted on Jun 28, 2016 3:35 AM

by VikingOSX,Solvedanswer
VikingOSX VikingOSX
Level 7 (21,562 points)
Mac OS X
A:

You should be running Keynote '09 v5.3 with Yosemite for best compatibility. As Pages '09 v4.3 introduced autosave and revert to features, I will assume this is true with Keynote v5.3 too. Autosave in these applications will not occur without an initial Save operation to a sensibly named file on your local, or iCloud Drive.

 

If you originally obtained Keynote '09 from an iWork '09 DVD installation, check the version. If it is v5.3, then do nothing. If it is not v5.3 then install the Apple iWork 9.3 updater (contains Pages '09 v4.3, Numbers '09 v2.3, and Keynote '09 v5.3). Do not use this updater if your Keynote '09 was purchased through the online OS X App Store prior to Fall 2013.

 

You have received sound advice about removing the Mac Cleaner application. It and other so-called cleaners can be overly aggressive with their file removal, and that too may be another reason why your Keynote sessions are borking on you. Keep MalwareBytes up to date, and use it.

 

You are also using way more RAM than your available 8GB as you show over 1GB of swap activity which will make your Mac just crawl. That means that you need to keep fewer Google Chrome browser tabs, quit applications that you aren't using, and manage what you do run concurrently. You have a horrendous list of drivers, launch agents, and launch daemons involved and I would suggest that you review these for current need, update drivers (where applicable for Yosemite compatibility), and use vendor removal procedures for those that are no longer relevant.

Posted on Jun 30, 2016 11:18 AM

Close
Lawrence Lessig

Q: Why isn't autosave working?

  • All replies
  • Helpful answers

  • by Gary Scotland,

    Gary Scotland Gary Scotland Jun 28, 2016 9:33 AM in response to Lawrence Lessig
    Level 6 (14,543 points)
    Desktops
    Jun 28, 2016 9:33 AM in response to Lawrence Lessig

    I'm having increasingly frequent crashes and all the work is gone.

     

     

    Download install and run Etrecheck then post the report in full in a reply to the discussion.

    This will help identify the fault with your system.

  • by Lawrence Lessig,

    Lawrence Lessig Lawrence Lessig Jun 28, 2016 11:12 AM in response to Gary Scotland
    Level 1 (33 points)
    Mac OS X
    Jun 28, 2016 11:12 AM in response to Gary Scotland

    Here it is:

     

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-28 14:08:09

    Download EtreCheck from https://etrecheck.com

    Runtime 1:42

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Check files] link for help with unknown files.

     

    Problem: No problem - just checking

     

    Hardware Information: ⓘ

        MacBook Air (13-inch, Mid 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Air - model: MacBookAir5,2

        1 2 GHz Intel Core i7 CPU: 2-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n

        Battery: Health = Check Battery - Cycle count = 321

     

    Video Information: ⓘ

        Intel HD Graphics 4000

            Color LCD 1280 x 800

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about 6 hours

     

    Disk Information: ⓘ

        APPLE SSD SM512E disk0 : (500.28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            SkinnyT (disk1) / : 499.06 GB (77.20 GB free)

                Core Storage: disk0s2 499.42 GB Online

     

    USB Information: ⓘ

        Apple Card Reader

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Configuration files: ⓘ

        /etc/hosts - Count: 1

     

    Gatekeeper: ⓘ

        Anywhere

     

    Unknown Files: ⓘ

        /Library/LaunchAgents/SookasaScriptingAdditions.osax.plist

        One unknown file found. [Check files]

     

    Kernel Extensions: ⓘ

            /Applications/SpaceMonkey.app

        [loaded]    com.spacemonkey.filesystems.spacefuse (2.8.0 - SDK 10.9 - 2015-11-06) [Support]

     

            /Applications/Video editing apps ƒ/MacX Video Converter Pro.app

        [not loaded]    com.macxdvd.driver.goodSysAudioCapture (1.0 - SDK 10.10 - 2015-07-14) [Support]

     

            /Library/Extensions

        [loaded]    com.AmbrosiaSW.AudioSupport (4.1.4 - SDK 10.11 - 2016-06-04) [Support]

        [not loaded]    com.TrustedData.driver.VendorSpecificType00 (1.7.0 - SDK 10.7 - 2016-06-04) [Support]

        [not loaded]    com.drobo.SCSI.ThunderBolt (1.1 - SDK 10.8 - 2016-06-04) [Support]

        [not loaded]    com.kensington.trackballworks.driver (1.3.0 - SDK 10.8 - 2016-06-04) [Support]

        [loaded]    net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8 - 2016-06-04) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.attotech.driver.ATTOiSCSI (3.4.1b1 - SDK 10.6 - 2016-06-04) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    148 Apple tasks

        [running]    80 Apple tasks

        [killed]    3 Apple tasks

        3 processes killed due to insufficient RAM

     

    System Launch Daemons: ⓘ

        [not loaded]    41 Apple tasks

        [loaded]    154 Apple tasks

        [running]    93 Apple tasks

        [killed]    3 Apple tasks

        3 processes killed due to insufficient RAM

     

    Launch Agents: ⓘ

        [not loaded]    SookasaScriptingAdditions.osax.plist (2015-10-31) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-06-09) [Support]

        [not loaded]    com.maintain.Restart.plist (2016-04-16) [Support]

        [not loaded]    com.maintain.ShutDown.plist (2016-04-16) [Support]

        [running]    com.maintain.SystemEvents.plist (2016-04-16) [Support]

        [loaded]    org.gpgtools.Libmacgpg.xpc.plist (2015-09-23) [Support]

        [loaded]    org.gpgtools.gpgmail.enable-bundles.plist (2015-03-08) [Support]

        [loaded]    org.gpgtools.gpgmail.patch-uuid-user.plist (2015-03-08) [Support]

        [loaded]    org.gpgtools.gpgmail.updater.plist (2015-09-23) [Support]

        [loaded]    org.gpgtools.macgpg2.fix.plist (2015-03-08) [Support]

        [running]    org.gpgtools.macgpg2.shutdown-gpg-agent.plist (2015-03-08) [Support]

        [loaded]    org.gpgtools.macgpg2.updater.plist (2015-03-08) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    SwitchboardService.plist (2015-04-06) [Support]

        [loaded]    com.80pct.freedomosx.plist (2016-06-22) [Support]

        [loaded]    com.adobe.ARMDC.Communicator.plist (2015-10-13) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-13) [Support]

        [loaded]    com.adobe.agsservice.plist (2015-12-16) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-13) [Support]

        [loaded]    com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (2015-09-11) [Support]

        [not loaded]    com.attotech.iscsid.plist (2014-10-18) [Support]

        [running]    com.cisco.anyconnect.vpnagentd.plist (2015-09-09) [Support]

        [running]    com.datarobotics.ddservice64d.plist (2015-04-22) [Support]

        [running]    com.datarobotics.ddserviced.plist (2015-04-22) [Support]

        [loaded]    com.dervishsoftware.MailHubInstallerHelper.plist (2014-09-13) [Support]

        [running]    com.fitbit.galileod.plist (2013-10-22) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-06-09) [Support]

        [loaded]    com.macpaw.CleanMyMac2.Agent.plist (2015-06-10) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2015-07-14) [Support]

        [loaded]    com.malwarebytes.MBAMHelperTool.plist (2015-12-20) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-05-30) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-01-08) [Support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist (2015-08-28) [Support]

        [running]    com.spacemonkey.SpaceFSHelper.plist (2015-09-14) [Support]

        [loaded]    org.gpgtools.gpgmail.patch-uuid.plist (2015-03-08) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.ARM.[...].plist (2013-08-21) [Support]

        [running]    com.amazon.cloud-player.plist (2014-01-12) [Support]

        [failed]    com.lastpass.LastPassHelper.plist (2015-11-13) [Support]

        [failed]    com.macpaw.CleanMyMac3.Scheduler.plist (2016-03-01) [Support]

        [loaded]    com.narrative.osx-uploader.agent.plist (2015-03-15) [Support]

        [running]    com.spotify.webhelper.plist (2016-06-28) [Support]

     

    User Login Items: ⓘ

        Sookasa    Application  (/Applications/Sookasa.app)

        Freedom    Application  (/Applications/Freedom.app)

        Letter Opener Updater    Application  (/Library/Mail/Bundles/Letter Opener.mailbundle/Contents/Resources/Software Update.app)

        Bartender    Application  (/Applications/Bartender.app)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        Google Drive    Application  (/Applications/Google Drive.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        SpaceMonkey    Application  (/Applications/SpaceMonkey.app)

        SpeechSynthesisServer    Application  (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

        Keyboard Maestro Engine    Application  (/Applications/Keyboard Maestro.app/Contents/Resources/Keyboard Maestro Engine.app)

        Spotify    Application Hidden (/Applications/Spotify.app)

        Stamps.com Plug-in    Application Hidden (/Applications/Stamps.com Plug-in.app)

        Canon IJ Network Scanner Selector EX    Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

        TrackballWorksHelper    Application  (/Library/PreferencePanes/TrackballWorks.prefPane/Contents/Resources/TrackballW orksHelper.app)

        iSkysoft Helper Compact    Application  (~/Library/Application Support/Helper/iSkysoft Helper Compact.app)

     

    Other Apps: ⓘ

        [running]    com.80pct.freedomosx.16032

        [loaded]    com.ambrosiasw.SnapzLoginHelper

        [running]    com.etresoft.EtreCheck.592672

        [running]    com.getdropbox.dropbox.59232

        [running]    com.google.Chrome.64672

        [running]    com.google.GoogleDrive.6112

        [running]    com.kensington.trackballworks.helper.112352

        [running]    com.linebreak.CloudAppMacOSX.596192

        [loaded]    com.linebreak.CloudLoginHelper

        [loaded]    com.mint.quickview-launcher

        [running]    com.mint.quickview.574112

        [running]    com.nateparrott.Flashlight.FlashlightSIMBLAgent

        [loaded]    com.omnigroup.OmniCrashCatcher.i1

        [running]    com.sookasa.Sookasa.140832

        [running]    com.sookasa.SookasaScriptingAdditions_Agent.147232

        [running]    com.sookasa.agent

        [running]    com.spacemonkey.SpaceMonkey.101152

        [running]    com.stairways.keyboardmaestro.engine.18592

        [running]    com.stamps.Stamps-com-Plug-in.544672

        [running]    com.surteesstudios.Bartender.570592

        [loaded]    com.thinkbitz.openAtLoginLauncher-pasteboardSyncForMac

        [running]    it.bloop.airmail2.570272

        [running]    jp.co.canon.ij.CNSSelectorAgent.553952

        [loaded]    417 Apple tasks

        [running]    237 Apple tasks

        [killed]    3 Apple tasks

     

    Internet Plug-ins: ⓘ

        JavaAppletPlugin: Java 8 Update 60 build 27 (2015-08-28) Check version

        nplastpass: 3.2.11 - SDK 10.10 (2015-11-13) [Support]

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-06-09) [Support]

        Default Browser: 601 - SDK 10.11 (2016-05-17)

        Flip4Mac WMV Plugin: 3.2.0.16   - SDK 10.8 (2013-05-09) [Support]

        AmazonMP3DownloaderPlugin101750: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2013-08-01) [Support]

        AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-04-06) [Support]

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-16) [Support]

        Silverlight: 5.1.30514.0 - SDK 10.6 (2015-07-14) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-17)

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-16) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        PepperFlashPlayer: 22.0.0.192 - SDK 10.6 (2016-06-20) [Support]

        AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-04-06) [Support]

        SharePointBrowserPlugin: 14.6.5 - SDK 10.6 (2016-06-16) [Support]

        DirectorShockwave: 12.1.4r154 - SDK 10.6 (2014-11-07) [Support]

     

    User internet Plug-ins: ⓘ

        WebEx64: 1.0 - SDK 10.6 (2014-08-28) [Support]

        NPRoblox: 1, 2, 8, 25 - SDK 10.11 (2016-06-08) [Support]

        Stamps.com: 1.2.4 (2016-01-26) [Support]

        Google Earth Web Plug-in: 7.1 (2015-07-14) [Support]

     

    Audio Plug-ins: ⓘ

        EcammAudioLoader: 1.0.4 - SDK 10.11 (2016-04-20) [Support]

        CallRecorder: v2.5.22 - SDK 10.11 (2016-04-20) [Support]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-13) [Support]

        Flip4Mac WMV (2013-05-09) [Support]

        GPGPreferences (2015-11-09) [Support]

        Java (2015-08-28) [Support]

        TrackballWorks (2016-03-01) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            SkinnyT: Disk size: 499.06 GB Disk used: 421.86 GB

        Destinations:

            Data [Network]

            Total size: 3.00 TB

            Total number of backups: 30

            Oldest backup: 3/13/16, 4:03 AM

            Last backup: 6/18/16, 8:40 AM

            Size of backup disk: Excellent

                Backup size 3.00 TB > (Disk size 499.06 GB X 3)

     

    Top Processes by CPU: ⓘ

             8%    WindowServer

             8%    Google Chrome Helper(23)

             6%    kernel_task

             3%    hidd

             2%    fontd

     

    Top Processes by Memory: ⓘ

        1.18 GB    Google Chrome Helper(23)

        921 MB    kernel_task

        770 MB    Airmail 3

        221 MB    Google Chrome

        205 MB    mdworker(16)

     

    Virtual Memory Information: ⓘ

        824 MB    Free RAM

        7.19 GB    Used RAM (1.63 GB Cached)

        1.15 GB    Swap Used

     

    Diagnostics Information: ⓘ

        Jun 28, 2016, 10:21:49 AM    ~/Library/Logs/DiagnosticReports/useractivityd_2016-06-28-102149_[redacted].cra sh

            /System/Library/PrivateFrameworks/UserActivity.framework/Agents/useractivityd

        Jun 28, 2016, 07:59:50 AM    Self test - passed

        Jun 28, 2016, 03:35:05 AM    ~/Library/Logs/DiagnosticReports/Airmail 3_2016-06-28-033505_[redacted].crash

            it.bloop.airmail2 - /Applications/Airmail 2.app/Contents/MacOS/Airmail 3

        Jun 27, 2016, 05:45:02 PM    /Library/Logs/DiagnosticReports/galileod_2016-06-27-174502_[redacted].crash

            /usr/local/bin/galileod

        Jun 27, 2016, 05:43:16 PM    ~/Library/Logs/DiagnosticReports/Airmail 3_2016-06-27-174316_[redacted].crash

        Jun 26, 2016, 08:51:30 PM    /Library/Logs/DiagnosticReports/galileod_2016-06-26-205130_[redacted].crash

        Jun 26, 2016, 04:07:30 AM    /Library/Logs/DiagnosticReports/Microsoft Excel_2016-06-26-040730_[redacted].cpu_resource.diag [Details]

            /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/Microsoft Excel

     

  • by Gary Scotland,Helpful

    Gary Scotland Gary Scotland Jun 30, 2016 11:20 AM in response to Lawrence Lessig
    Level 6 (14,543 points)
    Desktops
    Jun 30, 2016 11:20 AM in response to Lawrence Lessig

    I see from the etrecheck report you have the malware "cleanmymac" installed.

     

    Before you do another faultfinding,   you should remove this immediately as it causes system instability and poor performance.

    Many users think they should be running 3rd party software that cleans, tests or adds extra security for their Mac, unfortunately most of this software is junk and is a fraud.

     

    The sole object of this type of software is to get money from you, the software does nothing that Mac OS X already does effectivly and it does it for free.

     

    To uninstall clean my mac:

     

    1 - open clean my mac 2     select the uninstaller model, select      clean my mac 2   and  clean my mac 3       then select uninstall

     

    uninstall modeule cleanmymac.png

     

     

     

     

    2 - in spotlight type in the search box           cleanmymac

     

    Screen Shot 2016-06-29 at 15.06.46.png

     

    delete each file that search has found that contains the text:    cleanmymac 

     

     

    in spotlight type in the search box                macpaw

     

    delete each file that search has found that contains the text:       macpaw 

  • by VikingOSX,Solvedanswer

    VikingOSX VikingOSX Jun 30, 2016 11:18 AM in response to Lawrence Lessig
    Level 7 (21,562 points)
    Mac OS X
    Jun 30, 2016 11:18 AM in response to Lawrence Lessig

    You should be running Keynote '09 v5.3 with Yosemite for best compatibility. As Pages '09 v4.3 introduced autosave and revert to features, I will assume this is true with Keynote v5.3 too. Autosave in these applications will not occur without an initial Save operation to a sensibly named file on your local, or iCloud Drive.

     

    If you originally obtained Keynote '09 from an iWork '09 DVD installation, check the version. If it is v5.3, then do nothing. If it is not v5.3 then install the Apple iWork 9.3 updater (contains Pages '09 v4.3, Numbers '09 v2.3, and Keynote '09 v5.3). Do not use this updater if your Keynote '09 was purchased through the online OS X App Store prior to Fall 2013.

     

    You have received sound advice about removing the Mac Cleaner application. It and other so-called cleaners can be overly aggressive with their file removal, and that too may be another reason why your Keynote sessions are borking on you. Keep MalwareBytes up to date, and use it.

     

    You are also using way more RAM than your available 8GB as you show over 1GB of swap activity which will make your Mac just crawl. That means that you need to keep fewer Google Chrome browser tabs, quit applications that you aren't using, and manage what you do run concurrently. You have a horrendous list of drivers, launch agents, and launch daemons involved and I would suggest that you review these for current need, update drivers (where applicable for Yosemite compatibility), and use vendor removal procedures for those that are no longer relevant.

  • by Lawrence Lessig,

    Lawrence Lessig Lawrence Lessig Jun 30, 2016 11:20 AM in response to VikingOSX
    Level 1 (33 points)
    Mac OS X
    Jun 30, 2016 11:20 AM in response to VikingOSX

    Incredibly grateful to both of you for this really helpful advice. I've cleaned my machine of CleanMyMac and will prune as recommended. I realize the problem is the version of Keynote. I had a problem and had tried to reinstall it. I think I had originally purchased it from the iTunes store, but then when I removed it to reinstall it, I installed it from a work disk. I'm assuming the reinstalled disk version should be good to update?

  • by VikingOSX,

    VikingOSX VikingOSX Jun 30, 2016 5:10 PM in response to Lawrence Lessig
    Level 7 (21,562 points)
    Mac OS X
    Jun 30, 2016 5:10 PM in response to Lawrence Lessig

    Provided that you reinstalled from an iWork '09 DVD, and followed that with the previously linked Apple iWork 9.3 updater, then all of your iWork '09 applications will be at their last revision levels as mentioned. Again, do not install that updater over individually purchased and downloaded iWork '09 applications bought in the OS X App Store (when they were available).

  • by Lawrence Lessig,

    Lawrence Lessig Lawrence Lessig Jul 1, 2016 8:13 AM in response to VikingOSX
    Level 1 (33 points)
    Mac OS X
    Jul 1, 2016 8:13 AM in response to VikingOSX

    This worked. Sorry for the stupid. I hadn't realized the auto-update wouldn't have updated the program.