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Helpful answers
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Jun 28, 2016 2:00 PM in response to AhmedM1by K Shaffer,Are the external hard drives in self-powered enclosures, or do they
need port power to run? You don't specify several items that may be
useful for a reply to be researched; several answers may exist.
Do you have this adapter?
• USB-C Digital AV Multiport Adapter
Sometimes different adapters are required; other times a hub with
options, so you have more ports than the original; and all of them
would need primarily to use USB-C. Including the power adapter.
Not all power adapters will allow the 29W adapter to be in use; so
depending on the choice or availability of other versions, you may
not be able to use the product. Also, not all USB-C to other type
of plug adapters are of equal or reliable quality. Check all to see.
A memory stick does not require power to the degree that rotational
hard disk drives in external enclosures will; so if those external HDD
units have their own power adapter, that should make a difference.
And if so, you may not have had an issue. There may be some other
problem behind the situation you are faced with.
There is a built-in diagnostic test for the computer in its OS X; but
that may not help if the issue is a peripheral adapter problem.
Not sure what else to say...
Good luck in any event.
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Jul 24, 2016 5:30 AM in response to K Shafferby AhmedM1,Dear Shaffer,
thank you for your reply and sorry for the late reply as i was in holiday, i have WD HD passport, and seagate backup and portable derive and using USB-C to USB Adapter, i have tried to connect it again but still not working.
thank you.
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Jul 24, 2016 5:31 AM in response to AhmedM1by AhmedM1,i forgot to mention that, the hard power is on and i can feel it's running.
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