AirPlay 'an error occurred loading this content: try again later

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Level 1

4 points

AirPlay 'an error occurred loading this content: try again later

hi

i have an ATV 3 (I think, the,one before the latest release) and I cannot AirPlay to it from any device, I have an iPad Pro 9.7" and an iPhone 6 get the same message when trying to AirPlay from both (on the tv not the device). I can see the atv on the device on the AirPlay menu but once I select it then hit play again I get the error message.

I have restarted it, reset it, soft reboot, everything I can think of all devices and the ATV are uptodate nothing is working. So I am having to,watch things on my device instead of my 32" tv

any suggestions?

iPod touch, iOS 4.3.2, iOS 4.3.3

Posted on Jun 28, 2016 9:47 AM

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Answer 1

Jun 28, 2016 10:00 AM in response to Purple Para

The following article(s) may help you.

AirPlay from your Mac

AirPlay from your Mobile

Troubleshooting AirPlay

Troubleshooting Wi-Fi networks and connections

Recommended Wi-Fi settings

Wifi Diagnostic Software (for Mac users)

You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

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Answer 2

Jun 28, 2016 10:06 AM in response to Purple Para

Are ATV and iPad on the same WiFi network?

Are you using any type of VPN, unblocker, or special DNS service? Remember that, when you AirPlay (not mirroring) from your device, the media URL is sent to ATV and it connects directly to the server. ATV is saying that it could not connect to the server. If everything else is normal, check the DNS setting for your device's WiFi connection, and make sure ATV is using the same. This would normally be Automatic on device and ATV, and Automatic on the router internet connection, so all clients are using the internet provider's nameservers. But people sometimes select special nameservers for reasons of their own. Since the devices work and ATV does not, maybe there's some mixup in name servers.

Finally, if you're using the OpenDNS service, it implements parental controls that affect your ability to access certain sources. Are you able to AirPlay anything, e.g. a Vimeo video?

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Answer 3

Purple Para Author

Level 1

4 points

Jun 28, 2016 10:07 AM in response to Winston Churchill

II've recently started using a vpn on my iOS devices would this be affecting it?

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Answer 4

Purple Para Author

Level 1

4 points

Jun 28, 2016 10:11 AM in response to Purple Para

I Can AirPlay audio eg Spotify, but I am trying to AirPlay video from putlocker thru Safari. i am the owner of the network, all the dns nameservers etc are all correct and the same, so am I right in thinks no that it's the vpn that could be causing the issue?

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Answer 5

Jun 28, 2016 10:18 AM in response to Purple Para

Yes, it's the VPN. The ATV is not on the VPN. You throw it the URL for the video, and it tries to connect through its network interface, which fails. Music works because it uses the original implementation of AirPlay, where the track is actually downloaded to the device, and sent from device to ATV. That would be tough for video, because of the much higher data rate. You may be able to mirror the screen, but if you try to make the player full-screen, it switches from mirroring to normal AirPlay, and it will fail. Not ideal.

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