-
All replies
-
Helpful answers
-
Jun 29, 2016 8:35 AM in response to Far-isby irina_w,★HelpfulHello there, Far-is!
Thanks for reaching out to the Apple Support Communities! I know how important it is to be able to connect to the iTunes Store on your iPad. I would suggest checking out this article with steps for If you can’t connect to the iTunes Store. Since you checked the date and time, you can go directly to step 2 and continue.
Fix the issue on your iPhone, iPad, or iPod touch
If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch, make sure:
- That your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
- That your iOS software is up to date. To check for updates, tap Settings > General > Software Update. You can also connect your iPhone, iPad, or iPod touch to iTunes and click Check for Update on your device's Summary page.
- To check that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
- That you have an active Internet connection. For help with your connection, check your device's user guide.
- To see if other devices, like portable computers, can connect to the Wi-Fi network and access the Internet.
- To reset your Wi-Fi router by turning it off and then on again.
Also, once you've tried those steps, try Resetting the Network Settings. You can do this by going to Settings> General> Reset and then tap Reset Network Settings. Just keep in mind this will not remove your personal contacts, photos, music, or other information. It will remove any Wi-Fi and VPN settings so you'll need to be sure you have those settings and password available to add them back once the phone is reset.
Cheers!
-
Jun 29, 2016 9:03 AM in response to irina_wby Far-is,I am connected to the company Internet and can access other sites. I have logged into apple to reply to this reply and Apple ID and Apple password both work. All the points above are current (per apple update screen check). I tried to reset the network and it asked for my apple password the first thing. But still receive the same error message 'unable to connect to Apple ID server". I am at work and can't check home network until tonight. But I was getting the same error at both sites. So not fixed. Thanks for the info but didn't work.
