Justīne23
Level 1 (4 points)
iPhone

Q: Iphone6 says unknow error -39

Hi. I press to reset all settings on Iphone6 and it stuck on white screen with apple. Connect it with Itunes and try to update or restore it, but it says unknow error -39. What can i do?

 

<Re-Titled by Host>

iPhone 6, null

Posted on Jun 28, 2016 11:47 AM

by ChrisJ4203,Apple recommended
ChrisJ4203 ChrisJ4203
Level 9 (59,808 points)
iPhone
A:

The only thing I can say is that you can try a forced restart. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone should reboot. See if that allows you access to the device. If not, then you may need to restore the phone. Hopefully you have a current backup that you can try restoring to. If that does not work, then restore to factory. However, the restore to factory will wipe all data from the device. If you attempt to restore, make note of any error codes you receive during that time.

 

Forced Restart

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support

Posted on Jun 29, 2016 10:17 AM

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Q: Iphone6 says unknow error -39

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