Q: Iphone6 says unknow error -39
Hi. I press to reset all settings on Iphone6 and it stuck on white screen with apple. Connect it with Itunes and try to update or restore it, but it says unknow error -39. What can i do?
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iPhone 6, null
Posted on Jun 28, 2016 11:47 AM
The only thing I can say is that you can try a forced restart. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone should reboot. See if that allows you access to the device. If not, then you may need to restore the phone. Hopefully you have a current backup that you can try restoring to. If that does not work, then restore to factory. However, the restore to factory will wipe all data from the device. If you attempt to restore, make note of any error codes you receive during that time.
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Posted on Jun 29, 2016 10:17 AM