frenchtony
Level 1 (4 points)
Notebooks

Q: MacBook Pro (Retina, Mid 2012) won't start

I've the above mac and I have a weird problem. The mac would not start, I could hear the fan running and if I hold the power button I can hear it stop.  There is no visible display or light. the shift lock doesn't light.  The charger lights work normally, if I reset the SMC the charger light goes from green to orange and back to green. I contacted Apple and they could not help, we also reset the PRAM.

 

I left it on and then when the battery was completely flat I connected the charger and tried to turn it on, I was rewarded with the flat battery icon, progress! After a couple of minutes it booted ok, I had the Apple logo and the progress bar then boot.  Alls well then except when it went to sleep it would not startup again till I go through the battery flattening routine.  I have now restarted it, shut it down, started from cold, sleep and waken it up -all seems ok.

 

My question is will there be any log to show what was causing the machine not to start from sleep?  I've lost confidence and am reluctant to go to the genius bar as I don't think they will understand the problem.

 

Thanks for reading

MacBook Pro (Retina, Mid 2012), el kapitan 10.11.5

Posted on Jun 28, 2016 1:47 PM

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frenchtony

Q: MacBook Pro (Retina, Mid 2012) won't start

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  • by theratter,

    theratter theratter Jun 28, 2016 1:53 PM in response to frenchtony
    Level 4 (3,917 points)
    Desktops
    Jun 28, 2016 1:53 PM in response to frenchtony

    All logged entries are found using Console in your Utilities folder. If this is simply a software problem then you could erase the disk and install a fresh copy of OS X. If it's a hardware problem then you need to make an appointment at the Apple Genius Bar for service. If needed find an Apple Store - Find a Store - Apple.

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Jun 28, 2016 2:45 PM in response to frenchtony
    Level 9 (52,764 points)
    Mac OS X
    Jun 28, 2016 2:45 PM in response to frenchtony

    What happens when you reset the SMC?  Did the MBP start?

     

    Have you tried an Apple hardware Test?

     

    https://support.apple.com/en-us/HT201257

     

    Note that an error free AHT is not conclusive.

     

    frenchtony wrote:

    My question is will there be any log to show what was causing the machine not to start from sleep?  I've lost confidence and am reluctant to go to the genius bar as I don't think they will understand the problem.

    What makes you think that?  Worst case, they, like you will be puzzled by the situation.  But then again they may be able to define the problem because they have better tools than the AHT at their disposal.  Don't sell them short.   Note that the evaluation at the genius bar will be FREE.

     

    Ciao.

  • by frenchtony,

    frenchtony frenchtony Jun 28, 2016 2:46 PM in response to theratter
    Level 1 (4 points)
    Notebooks
    Jun 28, 2016 2:46 PM in response to theratter

    thanks for the pointer,lots in the logs but I cant see the wood for the trees!

  • by frenchtony,

    frenchtony frenchtony Jun 28, 2016 2:48 PM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jun 28, 2016 2:48 PM in response to OGELTHORPE

    I just tried the extended hardware test, no problems.  The genius bar is a far way and I'm in France so its difficult to explain, I do have an appointment friday though.

     

    thanks for the help