kizziej
Level 1 (5 points)
Apple Music

Q: i never set up a encrypt password

I am trying to set up my new phone from an old backup and its wanting a password that ive NEVER set! anyone have any ideas why and how to fix that isn't erasing my old phone?

iPhone 6s, iOS 9.3.2

Posted on Jun 28, 2016 5:20 PM

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kizziej

Q: i never set up a encrypt password

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  • by PLKids,

    PLKids PLKids Jun 28, 2016 5:31 PM in response to kizziej
    Level 1 (8 points)
    Jun 28, 2016 5:31 PM in response to kizziej

    Hi, If you have a backup, try and restore from that. Otherwise, Apple takes security very seriously. If you don't have a backup, contact them. Other than that, there is not much more that can be done.

     

     

    Give those a shot. Have a good day!

  • by ckuan,

    ckuan ckuan Jun 28, 2016 5:31 PM in response to kizziej
    Level 7 (33,190 points)
    Jun 28, 2016 5:31 PM in response to kizziej

    You can always do an encrypted backup without needing a password.

    To restore from an encrypted backup, you always need a password, there's no other option and there's nothing to fix.


    If you can’t remember the password for my encrypted backup

    You can't use an encrypted backup if you don't have the password.

    When you try to use a backup, you might see a message saying "The password you entered to unlock your backup was incorrect." This message means that the iTunes encryption option was turned on in the past by:

    • Yourself
    • Someone who set up your device or transferred your data to a new device
    • An installed profile (for business or education devices). If you're using an installed profile, contact your system administrator.

    If you don't have your password:

    • If someone else set up your device, check with them for the password.
    • Try using an iCloud backup instead. If you don't have an iCloud backup, you can make one.
    • If it's still relevant, try using an older iTunes backup.

     

    Read the rest here: About encrypted backups in iTunes - Apple Support