I managed to disable my iPhone as a result of forgetting the passcode, and now i need to connect to iTunes to restore it. When i connect the iPhone to my computer (i'm using the latest version of iTunes 12 By 29th of june 2016) it seems like it doesn't respond to the device in any way. I can't seem to find the 'devices' bar in iTunes either.. What can i do to restore my iPhone?
Hey Leander Ekker,
If you are unable to reset your device due to it being disabled and your iTunes app is not recognizing the iPhone, please use the steps in the link below to successfully reset it.
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
I'd check out this section specifically:
Erase your device with recovery mode
If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.
- Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
- While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.
- When you see the option to Restore or Update, choose Restore.
iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
- Wait for the process to finish. Then you can set up and use your device.
Thanks for using Apple Support Communities. These steps should get your iPhone up and running in no time!
Have a great day.
Hey Leander Ekker,
If you are unable to reset your device due to it being disabled and your iTunes app is not recognizing the iPhone, please use the steps in the link below to successfully reset it.
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
I'd check out this section specifically:
Erase your device with recovery mode
If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.
- Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
- While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.
- When you see the option to Restore or Update, choose Restore.
iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
- Wait for the process to finish. Then you can set up and use your device.
Thanks for using Apple Support Communities. These steps should get your iPhone up and running in no time!
Have a great day.
What is the exact version # of your iTunes? Is it iTunes 12.0.1 or is it 12.4.1? What operating system are you running on your computer? Are you on Windows 7, 8, 10 or are you on Mac OS X Mountain Lion, Yosemite, etc? Have you attempted this with different USB/Lightning cables and different ports on the computer?
Disabled iPhone, can't connect to iTunes (iTunes 12)
