lawrence_work
Level 1 (4 points)
Notebooks

Q: Frequent kernel panics

Hi guys,

 

I've been suffering from frequent kernel panics.

 

Generally it happens after the computer has gone to sleep, so that might have something to do with it?

 

It's only a month old, so I'm not sure why this is happening already..!

 

Any thoughts?

 

 

 

Anonymous UUID:       716E02BF-0505-6EEF-6079-8F7F6F05166B

 

 

Tue Jun 28 12:56:21 2016

 

 

*** Panic Report ***

panic(cpu 6 caller 0xffffff8003dd255a): Kernel trap at 0xffffff7f84fa5bdd, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff9226d75000, CR3: 0x0000000006ec2000, CR4: 0x00000000001627e0

RAX: 0x0000000000000880, RBX: 0x0000000000001780, RCX: 0xffffff9226d70c00, RDX: 0x0000000000000000

RSP: 0xffffff81ed54bc20, RBP: 0xffffff81ed54bc20, RSI: 0x0000000000000bc0, RDI: 0x0000000000000000

R8:  0x0000000000005e00, R9:  0x0000000000000000, R10: 0x0000000000000000, R11: 0x000094d30453cbf1

R12: 0xffffff923bd88d14, R13: 0x0000000000001780, R14: 0x0000000000000000, R15: 0x0000000000001780

RFL: 0x0000000000010287, RIP: 0xffffff7f84fa5bdd, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0xffffff9226d75000, Error code: 0x0000000000000002, Fault CPU: 0x6, PL: 0

 

 

Backtrace (CPU 6), Frame : Return Address

0xffffff81ed54b8b0 : 0xffffff8003cdf792

0xffffff81ed54b930 : 0xffffff8003dd255a

0xffffff81ed54bb10 : 0xffffff8003df0233

0xffffff81ed54bb30 : 0xffffff7f84fa5bdd

0xffffff81ed54bc20 : 0xffffff7f84fa5acb

0xffffff81ed54bc70 : 0xffffff7f84f9bb64

0xffffff81ed54bcf0 : 0xffffff7f84f9bd3e

0xffffff81ed54bd20 : 0xffffff7f86179e0c

0xffffff81ed54be20 : 0xffffff7f84f9d3ed

0xffffff81ed54be60 : 0xffffff7f84f9c5a6

0xffffff81ed54be90 : 0xffffff7f84f985a9

0xffffff81ed54bef0 : 0xffffff80042b6ef6

0xffffff81ed54bf40 : 0xffffff80042b4d61

0xffffff81ed54bf80 : 0xffffff80042b4e56

0xffffff81ed54bfb0 : 0xffffff8003dccf77

      Kernel Extensions in backtrace:

         com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7f84f8d000->0xffffff7f84fc7fff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7f8452c000

         com.apple.driver.AppleIntelFramebufferAzul(10.1.2)[EAC1CE84-2EC8-30BA-8542-FCBB FE4A094E]@0xffffff7f86174000->0xffffff7f861bffff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7f8452c000

            dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7f84bcb000

            dependency: com.apple.iokit.IOAcceleratorFamily2(205.1)[9B36322F-2685-3BDD-9734-9BCC39A0AF9 4]@0xffffff7f8605b000

            dependency: com.apple.iokit.IOReportFamily(31)[C89107EE-2DF2-3BC3-9F6D-3133D43ED7EF]@0xffff ff7f84ef5000

            dependency: com.apple.AppleGraphicsDeviceControl(3.12.6)[F211EB28-182A-34BB-A610-87667618F9 25]@0xffffff7f8616d000

            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7f84f8d000

 

 

BSD process name corresponding to current thread: kernel_task

 

 

Mac OS version:

15D21

 

 

Kernel version:

Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64

Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C

Kernel slide:     0x0000000003a00000

Kernel text base: 0xffffff8003c00000

__HIB  text base: 0xffffff8003b00000

System model name: MacBookPro11,4 (Mac-06F11FD93F0323C5)

 

 

System uptime in nanoseconds: 163634031690395

last loaded kext at 155309713306390: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f866fe000, size 32768)

last unloaded kext at 155369718934616: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f866fe000, size 32768)

loaded kexts:

com.apple.nke.rvi 2.0.0

com.apple.nke.pppoe 1.9

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.20.22

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleHDA 272.51.3

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.3f4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelHD5000Graphics 10.1.2

com.apple.driver.AppleBacklight 170.8.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.driver.AppleHV 1

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelFramebufferAzul 10.1.2

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleCameraInterface 5.41.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.driver.AppleTopCaseHIDEventDriver 86

com.apple.driver.AppleUSBTopCaseDriver 86

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AirPort.Brcm4360 1020.17.1a1

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.IOBluetoothHIDDriver 4.4.3f4

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.nke.ppp 1.9

com.apple.driver.usb.networking 5.0.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.51.3

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSurface 108.0.1

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.iokit.IOBluetoothFamily 4.4.3f4

com.apple.driver.AppleHDAController 272.51.3

com.apple.iokit.IOHDAFamily 272.51.3

com.apple.iokit.IOAudioFamily 204.3

com.apple.vecLib.kext 1.2.0

com.apple.AppleGraphicsDeviceControl 3.12.6

com.apple.iokit.IOAcceleratorFamily2 205.1

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.12.6

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.AppleMultitouchDriver 304.10

com.apple.driver.AppleHIDTransport 5

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.CoreStorage 517.20.1

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 5.1.0

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

 

 

System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

USB Device: USB 3.0 Bus

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Bluetooth USB Host Controller

USB Device: Keyboard Hub

USB Device: Apple Keyboard

Serial ATA Device: APPLE SSD SM0256G, 251 GB

Model: MacBookPro11,4, BootROM MBP114.0172.B07, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.29f24

Network Service: Wi-Fi, AirPort, en0

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Model: MacBookPro11,4, BootROM MBP114.0172.B07, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.29f24

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0256G, 251 GB

USB Device: USB 3.0 Bus

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Bluetooth USB Host Controller

USB Device: Keyboard Hub

USB Device: Apple Keyboard

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Jun 29, 2016 8:11 AM

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lawrence_work

Q: Frequent kernel panics

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jun 29, 2016 8:42 AM in response to lawrence_work
    Level 10 (207,926 points)
    Applications
    Jun 29, 2016 8:42 AM in response to lawrence_work

    This is a warranty issue.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keep your confidential data secure during hardware repair.

    Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jun 29, 2016 8:47 AM in response to lawrence_work
    Level 9 (60,719 points)
    Desktops
    Jun 29, 2016 8:47 AM in response to lawrence_work

    EDIT:

    Disclaimer: Linc Davis excellent advice was not present when I started composing. My advice is not intended to contradict or diminish anything he wrote.

     

    That is a page fault (a reference to memory that the process does not own) and the drivers at the scene of the crime are graphics drivers.

     

    If you have several such reports, check each of them.

     

    • If the kernel panic reason is the same, and the drivers at the scene of the crime are the same, you may have a damaged Installation of MacOS, and a re-Install in place may be needed. This does not bulk-erase ANYTHING, but merely writes a new copy of each of the more than 350,000 files that make up MacOS.

     

    • If the kernel panic reason and drivers at the scene of the crime is different, you may have a RAM memory problem. MacOS slightly randomizes the load address each time you start it up, as a hedge against attacks on a fixed address in RAM. The cause of the panics will change even if the same RAM address is failing each time.

     

    >>> Consider this a WakeUp call for a disaster waiting to happen. If you do not already have a Trusted Backup, you should purchase a large (3x or more times the size of what needs to be Backed up) external drive. Its external enclosure can be any kind, even a cheap USB-2 enclosure will work fine. Turn on Time machine and in under a half day, you will have a Backup of everything.

     

    If you are within the 90 day free window in the US, telephone support is included, free. Call them.