tritzia

Q: I cannot open a m4v video

Hi All.

I have bought a Dashcam for my car and it has GPS .

At first the gps would not work on my Mac, it would only work on a Windows PC, ( found out after purchase)  so I returned it.

The makers of the Dashcam contacted me and said they had now made it available for a Mac and I could

re-purchase it and it would work.

So , I bought it again and Guess what. I can't get the Datakam Player to open

The video has downloaded into my computer I have it in Itunes, also in a  Movies folder and on my desktop,  and in Quicktime player, they will all play when I click on them, but when I try to open the file in the DataKam Player it is greyed out.... absolutely nothing!!!!

I'm really, really annoyed!! can anyone tell me how i can get DataKam to import and open the video file??

Thanks

A very frustrated Tricia.

iMac, Mac OS X (10.7.3)

Posted on Jun 29, 2016 11:10 AM

Close

Q: I cannot open a m4v video

  • All replies
  • Helpful answers

  • by Donsircatto,

    Donsircatto Donsircatto Jun 29, 2016 11:58 AM in response to tritzia
    Level 1 (8 points)
    Mac OS X
    Jun 29, 2016 11:58 AM in response to tritzia

    Dear Apple Comm.

     

         I just came to apple Store and they fix it my computer.  Many thanks

    for helping me and giving me alot support and imformation.

     

    Antonio Rodriguez

     

    On 29 June 2016 at 20:10, Apple Support Communities Updates <

  • by tritzia,

    tritzia tritzia Jun 30, 2016 1:29 PM in response to Donsircatto
    Level 1 (4 points)
    Mac OS X
    Jun 30, 2016 1:29 PM in response to Donsircatto

    I think this answer was meant for apple community, not me!!

  • by Esquared,

    Esquared Esquared Jun 30, 2016 1:35 PM in response to tritzia
    Level 6 (8,410 points)
    Mac OS X
    Jun 30, 2016 1:35 PM in response to tritzia

    You'll have to ask the maker of that software. Why is it so important that you can watch the video in DataKam?

  • by tritzia,

    tritzia tritzia Jul 1, 2016 10:59 AM in response to Esquared
    Level 1 (4 points)
    Mac OS X
    Jul 1, 2016 10:59 AM in response to Esquared

    The video of the car journey is recorded onto the camera in the car,  the GPS Data is also recorded on a separate Module.  I can play back the video, but if I want additional Data IE;  speed direction the car was travelling etc I need DataKam to bring up all of those details. so they need to work together.

    I am trying to resolve this issue with the Manufacturer, no luck so far. 

     

    Thank you

  • by Esquared,Helpful

    Esquared Esquared Jul 1, 2016 11:10 AM in response to tritzia
    Level 6 (8,410 points)
    Mac OS X
    Jul 1, 2016 11:10 AM in response to tritzia

    OK, thanks for the clarification. And good luck with the troublesome software!

  • by JimmyCMPIT,Helpful

    JimmyCMPIT JimmyCMPIT Jul 3, 2016 2:43 PM in response to tritzia
    Level 5 (6,973 points)
    Mac OS X
    Jul 3, 2016 2:43 PM in response to tritzia

    if everything else is opening the file and datakam can't it's a datakam problem and you should speak with the developers.

    other than that try to convert the file to something else that might work and if not return the device because it won't do what it claims to do.

    http://datakam.com

  • by tritzia,

    tritzia tritzia Jul 3, 2016 2:52 PM in response to JimmyCMPIT
    Level 1 (4 points)
    Mac OS X
    Jul 3, 2016 2:52 PM in response to JimmyCMPIT

    Thank you jimmyCMPIT

    I have been in touch with DataKam and they sent me link to download files, but the only thing I received was a link  to download Dropbox,.

    So this didn't work, they said it should work. so they are supposed to be sending me a APP through my email. which I have not received yet.

    But I'm not hopeful. I will give it one more try when it finally arrives, but I will probably end up returning it.

    Why is it anything that works in Windows never works on a Mac? Very frustrating.

     

    Thank you anyway

     

    Tricia