Q: 2nd AppleTv same problem.....
OK gang, so wife buys me an AppleTV for our anniversary on 06/06/16
Yesterday I go to install it (06/28/16) and it won't connect to my wifi, says my wifi is not connected to the Internet.
The **** you say.....so...I try again, and this time just keeps spinning, and spinning, and spinning, against a grey background.
SO, the only thing I could think to do was unplug it, HDMI and power for a full 5 mins. When I go to plug the power back in I get nothing
but a black screen, which is my TV's way of saying no signal. (which it actually says). It recognizes that there is something connected (otherwise I'd get a check cables message)
SO...I call support ran through every option we could think of:
1: Different HDMI cable - No difference
2: Different TV - No difference
3: Resolution hopping (via menu/vol down - No difference
Long story short, support guy says he'll document it as Defective out of box, and that I could either ship mine to them, and they'd ship me a new one, or I could road trip
to my closest Apple Store (over an hour away) and do a swap. I chose the latter, and all went smoothly......until I got home.
Same EXACT issue I was having yesterday. Identical.
I could really use some advice here, because really, the only option open to me is to return it outright (I know it's outside the 15 day return window, they work with you considering DOA product, says advisor), OR, try my luck on a 3rd unit.
it is technically feasible to get 2 DOAs in a row, just not likely.
So, any advice/thoughts/inputs , greatly appreciated.
Thanks,
BIll
PS I don't own a MAC, so no USB-C cable to try iTunes fix.
Apple TV (4th generation)
Posted on Jun 29, 2016 11:02 AM
Just a follow up on the issue. Sorry for delay, long work schedules.......
Anyhow, as it turns out, the issue wasn't an Apple issue at all. What was happening is that the TVs that I tried to use the units on both actually had gaming consoles attached to them. 1 was a PS4, the other was a Xbox. Both were using HDMI connections to the TVs.
The TVs were "owning" the video inputs, even though they were both apparently off (in reality standby) and they weren't allowing the Apple TV to take ownership of the signal. It's kind of hard to explain, but the fix was to cycle through the video inputs, until I got BACK to the one the AppleTV was using. That fixed the problem.
Posted on Jul 11, 2016 9:06 PM