g1ryu
Level 1 (8 points)
Notebooks

Q: Macbook retina keyboard problem

Hello,

I have recently faced a problem with my macbook keyboard and would like your support.

My macbook retina keyboard was all working fine until few days ago then some keys stopped working. I did not damage he keyboard physically and I am able to press it jut fine. The keys that arent working are ` , tab, esc, 2 and the f2 key.

 

I look forward to your help.

Thank you

MacBook Pro with Retina display, OS X El Capitan (10.11.5)

Posted on Jun 29, 2016 2:09 PM

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g1ryu

Q: Macbook retina keyboard problem

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  • Helpful answers

  • by jameson.h,

    jameson.h jameson.h Jun 30, 2016 10:44 AM in response to g1ryu
    Community Specialists
    Jun 30, 2016 10:44 AM in response to g1ryu

    Hi g1ryu, 

     

    Thanks for stopping by the Apple Support Communities. It seems like you are having issues with certain keys on your keyboard not functioning. I have a MacBook Pro as well and I depend on having all my keys working. I will be happy to provide some information on this. 

     

    If you haven't already, the first step I would like to have you do is to simply do a restart of the Mac. Once the Mac boots back up, please test out the keys in another user account, using a few different apps. This will help us determine if the issue is user specific or system wide. The article below goes over how to set up a test user:

    How to test an issue in another user account on your Mac


    Once you have tested it out in another user account. Please log off that user account and boot the Mac into safe mode. It may take a little bit longer to boot up into safe mode, this is normal. Once you are in safe mode, please go ahead and test out the keyboard, again, in a couple different apps and see if the issue is present. This article goes over how to boot the Mac into safe mode.

    Try safe mode if your Mac doesn‘t finish starting up

     

    To get back into your main user desktop from safe mode, just restart your Mac. It would also be good to create a back up of the Mac. Time Machine is a great resource for this. 

    Use Time Machine to back up or restore your Mac


    Have a great day. 

     

     






     

  • by g1ryu,

    g1ryu g1ryu Jul 8, 2016 7:57 PM in response to jameson.h
    Level 1 (8 points)
    Notebooks
    Jul 8, 2016 7:57 PM in response to jameson.h

    I have tried this, but it does not work.

    I found out if I press Esc + Tab (which do not work) and pressing "p" turns my caps lock off and on. Also, if I hold tab, esc, 2 and f2 together and press backspace by brightness and sound goes down. Does it mean anything?

    But it seems like a hardware error.

    I hope you can give me some solutions

  • by Genus_Bar,

    Genus_Bar Genus_Bar Jul 8, 2016 8:03 PM in response to g1ryu
    Level 1 (76 points)
    iPhone
    Jul 8, 2016 8:03 PM in response to g1ryu

    I wonder if maybe you are using a foreign language keyboard? Check your keyboard settings in system preferences. 

  • by Tom Gewecke,

    Tom Gewecke Tom Gewecke Jul 9, 2016 2:56 AM in response to g1ryu
    Level 9 (79,538 points)
    Jul 9, 2016 2:56 AM in response to g1ryu

    Try an external keyboard.  If it works ok, then most likely your internal keyboard is damaged, and you should take it to a service facility for repair.