I'm experiencing a very strange issue.
When i unplug thunderbolt ethernet, in 1-2 minutes my Macbook Pro Retina 15 (Mid 2015) hangs with a black screen (keyboard light is on) for 15-30 seconds and than shuts down.
It happens even if the ethernet cable is unplugged (so i'm actually using wifi).
System needs the adapter to be plugged in.
MacBook Pro with Retina display, OS X El Capitan (10.11.5)
Hi vpol,
I have the exact same issue... Have you ever worked this out? Would be very interested to know!
Cheers,
Nanne
Hello vpol,
Thanks for that info and choosing the Apple Support Communities. I know how important having your Macbook Pro keep working when using Thunderbolt accessories is to you!
If I understand correctly, when you unplug a Thunderbolt cable from the Thunderbolt port on your Macbook Pro, your Mac will go to a black screen after a minute and then shut down. To help narrow down and resolve this issue, please follow these steps:
1. First, let’s make a backup of your personal data before we do anything:
Backing up your Mac hard drive
2. Next step would be to reset the System Management Controller (SMC) as this controls hardware on your Mac like the Thunderbolt port.
Reset the System Management Controller (SMC) on your Mac
3. Use Safe Mode to start up your Mac so that it performs certain checks, delete system cache files, verifies your startup disk, and attempts to repair directory issues if needed.
Try safe mode if your Mac doesn't finish starting up
Limited graphics performance in OS X recovery or safe mode
Cheers!
All done.
The issue does not occur in safe mode.
But occurs again in normal mode after reboot.
Thanks for that reply and additional info, it really helps! Since the issue did not occur in Safe Mode but came back after restarting normally, the next step would be to test in a new user to narrow down if this is an user specific issue or system wide:
How to test an issue in another user account on your Mac
If this issue doesn’t occur in the new user, then this is limited to your user account. You may want to manually migrate your personal data to a new user and test again.
OS X El Capitan: Share files with others who use your Mac
If this issue happens in the new user as well, this is probably system wide, and you would want to reinstall OS X in Recovery Mode and test again.
Cheers and have a great day!
Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
Yes, it happens with a new user.
I've tried to reinstall, it doesn't help.
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-30 22:08:23
Download EtreCheck from https://etrecheck.com
Runtime 1:33
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
Hardware Information:ⓘ
MacBook Pro (Retina, 15-inch, Mid 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,2
1 2.2 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 260
Video Information:ⓘ
Intel Iris Pro
Color LCD 3840 x 2400
System Software:ⓘ
OS X El Capitan 10.11.6 (15G24b) - Time since boot: less than an hour
Disk Information:ⓘ
APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MacOS (disk1) / : 249.77 GB (42.41 GB free)
Core Storage: disk0s2 250.14 GB Online
USB Information:ⓘ
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt to Gigabit Ethernet Adapter
Configuration files:ⓘ
/etc/hosts - Count: 5
Gatekeeper:ⓘ
Anywhere
Kernel Extensions:ⓘ
/Applications/Parallels Desktop.app
[loaded] com.parallels.kext.hypervisor (11.2.0 32581 - SDK 10.9 - 2016-06-16) [Support]
[loaded] com.parallels.kext.netbridge (11.2.0 32581 - SDK 10.9 - 2016-06-16) [Support]
[loaded] com.parallels.kext.usbconnect (11.2.0 32581 - SDK 10.9 - 2016-06-16) [Support]
[loaded] com.parallels.kext.vnic (11.2.0 32581 - SDK 10.9 - 2016-06-16) [Support]
/Applications/Tunnelblick.app
[not loaded] net.tunnelblick.tap (20141104 (Tunnelblick build 4562) - 2016-05-16) [Support]
[not loaded] net.tunnelblick.tun (20141104 (Tunnelblick build 4562) - 2016-05-16) [Support]
/Library/Extensions
[loaded] at.obdev.nke.LittleSnitch (3.7 nightly (4706) - SDK 10.11 - 2016-06-29) [Support]
~/Library/Application Support/Transmit/Transmit Disk.app
[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6 - 2015-08-19) [Support]
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 151 Apple tasks
[running] 80 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 45 Apple tasks
[loaded] 158 Apple tasks
[running] 88 Apple tasks
Launch Agents:ⓘ
[running] at.obdev.LittleSnitchUIAgent.plist (2016-06-20) [Support]
[running] com.ecamm.callrecorderhelper.plist (2016-05-11) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-01) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2015-06-21) [Support]
[running] org.gpgtools.Libmacgpg.xpc.plist (2015-09-23) [Support]
[loaded] org.gpgtools.gpgmail.enable-bundles.plist (2015-03-08) [Support]
[loaded] org.gpgtools.gpgmail.patch-uuid-user.plist (2015-03-08) [Support]
[loaded] org.gpgtools.gpgmail.updater.plist (2015-09-23) [Support]
[loaded] org.gpgtools.macgpg2.fix.plist (2015-03-08) [Support]
[running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist (2015-03-08) [Support]
[loaded] org.gpgtools.macgpg2.updater.plist (2015-03-08) [Support]
Launch Daemons:ⓘ
[running] at.obdev.littlesnitchd.plist (2016-06-20) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-13) [Support]
[running] com.docker.vmnetd.plist (2016-06-16) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-01) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-05-12) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2015-07-01) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2015-06-21) [Support]
[loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (2015-07-31) [Support]
[loaded] org.gpgtools.gpgmail.patch-uuid.plist (2015-03-08) [Support]
User Launch Agents:ⓘ
[loaded] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (2015-07-10) [Support]
User Login Items:ⓘ
Dropbox Application (/Applications/Dropbox.app)
Other Apps:ⓘ
[running] 2BUA8C4S2C.com.agilebits.onepassword-osx-helper
[running] com.docker.docker.44192
[loaded] com.docker.helper
[running] com.etresoft.EtreCheck.46112
[loaded] com.getdropbox.dropbox.loginhelper
[running] net.tunnelblick.tunnelblick.65312
[loaded] 414 Apple tasks
[running] 214 Apple tasks
Internet Plug-ins:ⓘ
FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-16) [Support]
QuickTime Plugin: 7.7.3 (2016-06-29)
Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-16) [Support]
Default Browser: 601 - SDK 10.11 (2016-06-29)
PepperFlashPlayer: 22.0.0.192 - SDK 10.6 (2016-06-17) [Support]
Google Earth Web Plug-in: 7.1 (2016-06-07) [Support]
Unity Web Player: UnityPlayer version 5.1.2f1 - SDK 10.6 (2015-07-11) [Support]
JavaAppletPlugin: Java 8 Update 91 build 14 (2016-06-07) Check version
Safari Extensions:ⓘ
1Password - AgileBits - https://agilebits.com/onepassword (2016-04-01)
AdBlock - BetaFish, Inc. - https://getadblock.com (2016-06-14)
Open in Internet Explorer - Parallels - http://www.parallels.com (2016-06-16)
Audio Plug-ins:ⓘ
CallRecorderFT: 1.3 - SDK 10.11 (2016-06-07) [Support]
EcammAudioLoader: 1.0.4 - SDK 10.11 (2016-06-07) [Support]
CallRecorder: v2.6 - SDK 10.11 (2016-06-07) [Support]
3rd Party Preference Panes:ⓘ
Flash Player (2016-06-13) [Support]
GPGPreferences (2016-06-30) [Support]
Java (2016-04-26) [Support]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
MacOS: Disk size: 249.77 GB Disk used: 207.36 GB
Destinations:
DATA [Network]
Total size: 3.00 TB
Total number of backups: 17
Oldest backup: 21/06/2016, 06:27
Last backup: 29/06/2016, 23:46
Size of backup disk: Excellent
Backup size 3.00 TB > (Disk size 249.77 GB X 3)
Top Processes by CPU:ⓘ
28% com.apple.WebKit.WebContent(20)
22% WindowServer
14% datagrip
12% Safari
3% kernel_task
Top Processes by Memory:ⓘ
5.18 GB com.apple.WebKit.WebContent(20)
1.14 GB kernel_task
393 MB Safari
246 MB datagrip
246 MB pycharm
Virtual Memory Information:ⓘ
58 MB Free RAM
16.00 GB Used RAM (3.06 GB Cached)
1 MB Swap Used
Diagnostics Information:ⓘ
Jun 30, 2016, 09:14:40 PM Self test - passed
Jun 29, 2016, 09:55:19 PM /Library/Logs/DiagnosticReports/pycharm_2016-06-29-215519_[redacted].hang
/Applications/PyCharm.app/Contents/MacOS/pycharm
Jun 29, 2016, 02:53:51 PM ~/Library/Logs/DiagnosticReports/Telegram_2016-06-29-145351_[redacted].crash
ru.keepcoder.Telegram - /Applications/Telegram.app/Contents/MacOS/Telegram
I've tried to remove nearly all software, especially that comes with kext.
Great, that info really helps to narrow down your issue. It sounds like you may have a hardware issue that needs further investigation. You have a couple of options:
1. You can start with running the built in Apple Diagnostics test. This can provide additional info and reference codes to help address this further.
2. You can have an Apple repair tech inspect your Macbook Pro as they have more tools and can test for your specific situation. Please click this link for more info:
Service Answer Center - Mac notebooks
Cheers!
Mac OS crash when thunderbolt ethernet is UNPLUGGED
