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donnafrommilwaukee
Level 1 (4 points)
iTunes

Q: why is itunes telling me it cant connect with my ipod touch and that i need the newest version of itunes? i already have version 11.4

I cannot connect my iPod Touch to iTunes on my older G5. It tells me the iTunes version is out of date, but when I check for updates, it says my software is up to date. What am I missing?

 

Please help.

iPod touch, Mac OS X (10.6.8), iPod touch version IOS 9.3.2

Posted on Jun 29, 2016 5:46 PM

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donnafrommilwaukee

Q: why is itunes telling me it cant connect with my ipod touch and that i need the newest version of itunes? i already have version 1 ... more

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  • by Niel,

    Niel Niel Jun 29, 2016 5:57 PM in response to donnafrommilwaukee
    Level 10 (312,806 points)
    Mac OS X
    Jun 29, 2016 5:57 PM in response to donnafrommilwaukee

    Your computer’s OS is out of date.

     

    It isn’t possible for a G5 to be running iTunes 11.4 or Mac OS X 10.6.8.

    If your computer has a Core Duo(not Core 2 Duo) CPU, it can’t be upgraded past 10.6.8.

    The current iTunes version requires at least 10.8.5.

     

    (143203)

  • by Limnos,

    Limnos Limnos Jun 29, 2016 7:22 PM in response to donnafrommilwaukee
    Level 9 (53,971 points)
    Mac OS X
    Jun 29, 2016 7:22 PM in response to donnafrommilwaukee

    iOS9 on a mobile device requires iTunes 12.3 or higher which in turn requires a computer running OSX 10.8.5 or higher.  System Update only checks for updates for the current system version you are running but that itself may be out of date.  It may or may not be possible to upgrade your computer to the required system. Find your computer model on the http://www.everymac.com web site and near the bottom of the system specification section it will say what OS versions it is capable of running. If you cannot run a newer system you will not be able to sync this phone to your present computer. If it can run 10.8.5 or higher you can either buy a download code for OSX 10.8 Mountain Lion from Apple online, or you can try installing the free El Capitan OSX 10.11.  El Capitan may run slower on older machines and require additional RAM purchase.  Doing a big jump in system versions is also more likely to affect old software.

     

    Snow leopard to el capitan, will it cause my macbook to be slow?  - https://discussions.apple.com/thread/7412959

     

    Mountain Lion 10.8 purchase link U.S.A. - http://www.apple.com/shop/product/D6377Z/A/os-x-mountain-lion

     

    Mountain Lion 10.8 purchase link U.K. - http://www.apple.com/uk/shop/product/D6377ZM/A/os-x-mountain-lion

     

    Current OSX general upgrade information, including system requirements - http://www.apple.com/osx/how-to-upgrade/