Q: Apple TV remote randomly turns on 4th Gen Apple TV
Hi Guys,
I've got a 4th gen Apple TV for Christmas at work. It's quite handy, but it does a very weird thing: The remote randomly sends signals when no one is touching it, in fact no one is around, everyone is meters away from the remote. Since the Apple TV is connected to my TV that is HDMI-CEC capable, it also turns on the TV. It happens without any pattern, sometimes when we sit in the opposite corner of the same room, or at random times of the day or even at night. Sometimes I come out in the middle of the night to check on our little baby girl and I see that the TV is on. The Apple TV goes to sleep after a while, but since it doesn't send OFF signal to the TV via CEC, the TV remains ON. Sometimes I stop the movie I'm watching to do something and when I come back, to movie is running and minutes have passed. This is causing me a real headache, not to mention that it also adds to the power bills, especially when we go away for a weekend and I come home that the TV is on...
Is this something anyone of you ever heard of, or it's a faulty remote with a contact issue around the buttons that needs to be replaced? If the former, how can I fix it, if the latter, will any Apple retailer change it for me? There is no dedicated Apple store in Christchurch, New Zealand. My employer ordered hundreds of Apple TVs online.
Thanks,
Laz
Posted on Jun 30, 2016 2:53 AM