Gabriel Lee 123
Level 1 (8 points)
iWork

Q: I lost my keynote

I did a factory reset but after that I cleared my disc so my keynote is gone and I checked under appstore downloaded but it wasn't there how can I download it back

MacBook Pro (Retina, 13-inch, Mid 2014), OS X El Capitan (10.11.5)

Posted on Jun 30, 2016 5:42 AM

by Gary Scotland,Apple recommended
Gary Scotland Gary Scotland
Level 6 (14,543 points)
Desktops
A:

Sign in to the Mac App Store click on Purchased Tab, if you have previously installed Keynote it will be listed:

Then click on the Install button next to Keynote to download and install to the Applications folder.

 

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Posted on Jul 2, 2016 6:15 AM

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Gabriel Lee 123

Q: I lost my keynote

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  • Helpful answers

  • by KiltedTim,

    KiltedTim KiltedTim Jun 30, 2016 5:43 AM in response to Gabriel Lee 123
    Level 9 (56,597 points)
    iPhone
    Jun 30, 2016 5:43 AM in response to Gabriel Lee 123

    You re-download it from the app store using the same ID it was purchased / registered with to begin with. What do you mean it "wasn't there"?

  • by Gary Scotland,Apple recommended

    Gary Scotland Gary Scotland Jul 2, 2016 6:15 AM in response to Gabriel Lee 123
    Level 6 (14,543 points)
    Desktops
    Jul 2, 2016 6:15 AM in response to Gabriel Lee 123

    Sign in to the Mac App Store click on Purchased Tab, if you have previously installed Keynote it will be listed:

    Then click on the Install button next to Keynote to download and install to the Applications folder.

     

    zzzzzzz.png

  • by Gabriel Lee 123,

    Gabriel Lee 123 Gabriel Lee 123 Jul 2, 2016 6:16 AM in response to Gary Scotland
    Level 1 (8 points)
    iWork
    Jul 2, 2016 6:16 AM in response to Gary Scotland

    But i did not download it using apple id it was pre installed to my com so it doesnt appear on the purchased tab.

  • by Gary Scotland,

    Gary Scotland Gary Scotland Jul 3, 2016 2:07 AM in response to Gabriel Lee 123
    Level 6 (14,543 points)
    Desktops
    Jul 3, 2016 2:07 AM in response to Gabriel Lee 123

    it was pre installed to my com so it doesn't appear on the purchased tab.

    In the App Store, a "purchase" describes an application that was supplied, either pre-installed, downloaded, at no cost or a paid transaction.

     

    Are there any applications at all listed in purchases?

    Are you logged into the store with the correct Apple ID?

    Try typing "Keynote" in the search field then click the Keynote icon which should take you to the Keynote page.

     

    Click on the button if showing open or install,   if is shows a price,  phone Apple Support.

     

    Screen Shot 2016-07-03 at 09.59.39.png