One day apple send me a request to change my lock password, I changed it and then I forgot it... I went to Istyle shop and one of the man reset my Iphone after that I can not use my phone, because it won't accept my Apple ID username and password.
One man told me that Apple thinks that my Iphone is stolen because I tried many times to unlock it and then the Iphone doesn't want to accept that.
Please help!
Thanks on the beginig...
iPhone 5s
The problem you are facing is what is referred to as Activation Lock. Find My iPhone Activation Lock - Apple Support
The Apple ID you are being asked to enter into the iPhone is the one which was signed into Settings>iCloud prior to being restored/erased at the iStyle shop. If you need assistance regaining access to a different account that you had signed into this setting, go to https://iforgot.apple.com/password/. If you still need assistance after that with regaining access to the account so you can log back into your iPhone, Contact Apple for support and service - Apple Support. I would recommend attempting to figure out the Apple ID login as much as you can, because if you are unable you will need to provide a proof of original purchasing receipt. So long as you have that, they can send it to a validation team to be verified for accuracy to the record and your iPhone can be unlocked from iCloud. This can take some time though, which is why I encourage you to go about this from the Apple ID, if possible.
It is a very big problem. How can I send a message to Apple to unblock my Iphone. I was on https://iforgot.apple.com/password/ and nothnig is working and I can't contact the Apple support and service because my country is not in it... Please HELP!
Apple would not send you a request to change the passcode to unlock your phone. I'm talking about the 4 digit code that unlocks the phone. Is that what you are talking about?
IF you are saying that the Apple ID username and password that you currently use will not work to activate the phone, the link that you tried should allow you to reset the password.
Are you getting a specific message such as the ID was locked for security reasons? Please be as detailed as you can with your response.
It is not problem with 4 digit code, it is problem with Apple ID(username and password), I can't use my phone,either for calls or messages. I can't use it!
When I turn on my phone it says first Hello!, than it wants apple ID and I enter my apple ID and it says that it isn't that one, probably APPLE CENTER restart my Iphone becaus they think that my phone is stolen...
What to do?
What Demo is asking is when you received that original message from Apple about changing your "lock password" were you referring to the lock screen passcode or your Apple ID password?
It is a big problem. It is not problem with 4 digit numbers, it is problem with APPLE ID(username and password). When I turn on my phone it says Hello! and after it Apple ID then I enter my Apple ID but it doesn't want to work. I can't use my phone for anything. I can't make calls,messages, anything... One man said to me that APPLE CENTER restarted my phone because it thinks that my phone is stolen.PLEASE HELP!
What to do?!
Can you try contacting Apple via this link? Give it a try.
Contact Apple for help with Apple ID account security - Apple Support
In order to best help you, you will have to answer that one question for us though...when you were prompted by Apple, as you explained, to change your lock password, was that for your Apple ID when you received THAT message or was that for your Lock Screen passcode? Did you give your Apple ID password in response to some pop-up or email or did you simply go into Settings>Touch ID & Passcode and update your Lock Screen Passcode?
We understand the Apple ID is a problem, and I already explained to you in my first post how you will need to sort that part out. There is no expediting the process.
Problem with Apple center
