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I just purchased and activated an iPhone 6s 64GB. It had a number of apps on it I wanted (e.g., Keynote) that disappeared when I restored the stuff from my old phone. When I check the App Store, those apps require me to pay to download. Any way that I can get them back on the phone?
iPhone 6s, iOS 9.3.2
Apps are not part of backups. After you restore from a backup, they need to be re-downloaded to the new phone. This normally happens automatically, but it sounds like you disrupter or stopped this from completing.
To re-download the apps for free, log into the App Store using the Apple ID originally used to download/purchase them, then navigate to the Purchases tab.
I tried that, but they did not show up in the purchased section.
Are you sure you're using the same Apple ID you used at that time?
Hello. Sorry to hear about the problem that you are experiencing. Apple has a support article that addresses the very issue you are having. Below, I will list the instructions from the article, as well as a link to the article for future reference.
If you purchased a device with iOS 9 or later that's 32 GB or larger, these Apple apps are already installed:
*To download GarageBand for free, you need a device that was activated or purchased on or after September 1, 2014.
The first time you open one of these apps, sign in with your Apple ID. If you forgot your Apple ID, we can help you find it.
If you purchased a device with iOS 9 or later that's 16 GB or smaller, or if you updated your existing device to iOS 9 or later, you can download the apps for free. Follow these steps:
Open the App Store. Scroll down to Quick Links and tap Apps Made by Apple.
Should you have no efficacy using the above described method, contact Apple Care at 1 (800) 275-2273. If you prefer in-person support, please schedule an appointment at your nearest Apple Store. To locate an Apple retail store and schedule a Genius Bar appointment, please visit http://www.apple.com/retail/ and enter your city, state or zip code. Once you have done so and conduct the search, you will be given a list of stores in your area. Choose a store from the list and and you will be taken to the page for that store, from which you can schedule an appointmen. Best of luck with resolving your issue.
Hi
Just download apps again if you use the same apple ID you will not be charged you can
Download free.
Cheers
Brian
I see them there, but all have prices next to them. Will my account not be charged if I get them or shoukd I just set up a Genius Bar appointment?
Make the Genius Bar appointment and have them look at it. If you are the original purchaser of the iPhone then the apps should be there when you login with the Apple ID they are connected with.
One of two things will happen when you tap the "Buy" button
1) You will be prompted to enter your password, or to use Touch ID, to complete the purchase. If this happens, do NOT proceed, as you will be charged for the apps.
2) You will see a prompt stating that you have already purchased the content, followed by a question about whether or not you wish to discuss wnload the content again for free. If you see this prompt, you are safe to proceed and download the app without having to worry about being charged for the content.
If you still feel uncomfortable about following my suggestions, you should schedule an appointment at the Genius Bar at your local Apple retail store
OK, so here's how I went in the end. I check my password requirement in settings and set it to password for every purchase and no password for free downloads. Then I did what you said - I tapped the price for Keynote and then buy. It started downloading without asking for a password and without a prepurchased message. Tried it on each of the others and the same thing. Then tried a few apps I don't own and it asked for a password every time. I also checked my account and no charges. long way of saying you were right and thanks!!
Glad that I was able to help you resolve your issue! I hope you enjoy the iWork suite of apps.
Keynote and other apps from iPhone 6s 64gb disappeared after I restored from my old phone
