HT201407: If you can't activate your iPhone
Learn about If you can't activate your iPhone
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Helpful answers
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Jun 30, 2016 11:25 AM in response to lyvi14by Rysz,The previous owner has to sign out and reset the phone to factory condition. Otherwise, the phone is useless to you. Try getting your money back, if possible.
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
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Jun 30, 2016 11:45 AM in response to lyvi14by Briansyddall,Hi
The person who use to own this iPhone needs to go to find my iPhone on an apple device they have
And remove iPhone from the list of devices .
Only then can you setup iPhone with your apple ID .
Have you just bought this iPhone second hand ?
Iff the seller can't do this get your money back .
Cheers
Brian