Problem loading MBAM

Question

Level 1

4 points

Problem loading MBAM

Hello, OS X 10.11.5. I tried to install some well-known anti-malware software and received the invalid argument pop-up. Please find attached EtreCheck, which I obviously can download, install and run. I also get the pop-up when I try to install Firefox and Adobe Flash.

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-30 16:33:36

Download EtreCheck from https://etrecheck.com

Runtime 4:03

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Beachballing

Description:

Multiple issues with software instalation

Hardware Information: ⓘ

iMac (27-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,2

1 3.1 GHz Intel Core i5 CPU: 4-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

Empty

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

AMD Radeon HD 6970M - VRAM: 1024 MB

iMac 2560 x 1440

Cintiq 13HD 1920 x 1080

System Software: ⓘ

OS X El Capitan 10.11.5 (15F34) - Time since boot: about one hour

Disk Information: ⓘ

ST31000528AS disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (521.91 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5690H ()

USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Microsoft Microsoft Basic Optical Mouse v2.0

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Keyboard Hub

SafeNet Inc. USB UltraPro

Apple Inc. Apple Keyboard

Apple Computer, Inc. IR Receiver

Apple Card Reader

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Anywhere

Kernel Extensions: ⓘ

/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-06-03) [Support]

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.7 (26995) - SDK 10.4 - 2016-06-03) [Support]

/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 (26995) - SDK 10.4 - 2015-11-02) [Support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 (26995) - SDK 10.5 - 2015-11-02) [Support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.7 (26995) - SDK 10.4 - 2015-11-02) [Support]

/System/Library/Extensions

[loaded] com.SafeNet.driver.Sentinel (7.5.2 - 2016-06-07) [Support]

[not loaded] com.sample.iokit.SNTLClassicNotSeizeDriver (1.0.0 - 2016-06-07) [Support]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.9-5 - SDK 10.9 - 2016-06-07) [Support]

Startup Items: ⓘ

ProTec6b: Path: /Library/StartupItems/ProTec6b

Startup items are obsolete in OS X Yosemite

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 164 Apple tasks

[running] 45 Apple tasks

[killed] 21 Apple tasks

21 processes killed due to insufficient RAM

System Launch Daemons: ⓘ

[not loaded] 46 Apple tasks

[loaded] 159 Apple tasks

[running] 71 Apple tasks

[killed] 12 Apple tasks

12 processes killed due to insufficient RAM

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-12) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-11) [Support]

[failed] com.adobe.AdobeCreativeCloud.plist (2016-02-27) [Support]

[loaded] com.adobe.CS4ServiceManager.plist (2011-08-20) [Support]

[running] com.brother.LOGINserver.plist (2015-10-12) [Support]

[loaded] com.hp.help.tocgenerator.plist (2009-07-28) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2013-11-13) [Support]

[running] com.wacom.wacomtablet.plist (2015-11-03) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2016-05-11) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-11) [Support]

[loaded] com.adobe.SwitchBoard.plist (2016-03-20) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]

[loaded] com.adobe.agsservice.plist (2016-04-12) [Support]

[running] com.autodesk.backburner_manager.plist (2013-02-04) [Support]

[running] com.autodesk.backburner_server.plist (2013-02-04) [Support]

[loaded] com.autodesk.backburner_start.plist (2013-02-04) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2013-11-13) [Support]

[failed] com.safenet.server.plist (2016-04-18) [Support]

[running] com.seagate.TBDecorator.plist (2013-10-11) [Support]

[running] com.syniumsoftware.CleanAppDaemon.plist (2014-03-05) [Support]

[loaded] com.wacom.displayhelper.plist (2015-11-03) [Support]

[failed] org.tcpdump.chmod_bpf.plist (2014-11-10) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2016-03-07) [Support]

[running] com.amazon.music.plist (2016-04-14) [Support]

[loaded] com.google.keystone.agent.plist (2016-06-23) [Support]

User Login Items: ⓘ

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)

Contacts Application Hidden (/Applications/Contacts.app)

Other Apps: ⓘ

[running] com.brother.utility.NETserver.101472

[running] com.brother.utility.USBserver.463392

[running] com.etresoft.EtreCheck.345952

[running] com.wacom.TabletDriver.288032

[running] com.wacom.WacomTouchDriver.102112

[loaded] 419 Apple tasks

[running] 144 Apple tasks

[killed] 36 Apple tasks

Internet Plug-ins: ⓘ

DirectorShockwave: 12.0.0r112 - SDK 10.6 (2013-02-19) [Support]

Unity Web Player: UnityPlayer version 5.3.4f1 - SDK 10.6 (2016-04-30) [Support]

Default Browser: 601 - SDK 10.11 (2016-05-16)

AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2016-03-20) [Support]

Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-05-29) [Support]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2015-11-03) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]

AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-02) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-13) [Support]

QuickTime Plugin: 7.7.3 (2016-05-16)

iPhotoPhotocast: 7.0 (2012-01-25)

AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-02) [Support]

JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-27) Check version

3rd Party Preference Panes: ⓘ

CleanApp Logging Service (2014-03-05) [Support]

Flip4Mac WMV (2013-03-29) [Support]

Java (2016-04-27) [Support]

Seagate Dashboard for Mac OSX (2016-03-02) [Support]

WacomTablet (2015-11-03) [Support]

Time Machine: ⓘ

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 477.43 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 1.00 TB

Total number of backups: 7

Oldest backup: 3/2/16, 10:13 PM

Last backup: 5/9/16, 4:19 PM

Size of backup disk: Too small

Backup size 1.00 TB < (Disk used 477.43 GB X 3)

Top Processes by CPU: ⓘ

4% com.apple.WebKit.WebContent

0% kernel_task

0% fontd

0% dpd

Top Processes by Memory: ⓘ

592 MB kernel_task

332 MB com.apple.WebKit.WebContent

152 MB Safari

131 MB mdworker(6)

78 MB Finder

Virtual Memory Information: ⓘ

386 MB Free RAM

3.62 GB Used RAM (794 MB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Jun 30, 2016, 04:23:17 PM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-30-162317_[redacted].cra sh

/System/Library/CoreServices/SubmitDiagInfo

Jun 30, 2016, 04:12:11 PM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-30-161211_[redacted].cra sh

Jun 30, 2016, 04:00:16 PM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-30-160016_[redacted].cra sh

Jun 30, 2016, 03:49:49 PM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-30-154949_[redacted].cra sh

Jun 30, 2016, 03:16:41 PM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-30-151641_[redacted].cra sh

Jun 30, 2016, 03:06:15 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-06-30-150615_[redacted].crash

/Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud

Jun 30, 2016, 02:55:23 PM Self test - passed

Jun 30, 2016, 11:12:51 AM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-30-111251_[redacted].cra sh

Jun 30, 2016, 10:46:28 AM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-30-104628_[redacted].cra sh

Jun 30, 2016, 10:25:29 AM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-06-30-102529_[redacted].crash

Jun 30, 2016, 12:21:45 AM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-30-002145_[redacted].cra sh

Jun 30, 2016, 12:10:13 AM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-30-001013_[redacted].cra sh

Jun 29, 2016, 11:41:11 PM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-29-234111_[redacted].cra sh

Jun 29, 2016, 11:03:17 PM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-29-230317_[redacted].cra sh

Jun 29, 2016, 10:13:11 PM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-29-221311_[redacted].cra sh

Jun 29, 2016, 10:00:56 PM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-29-220056_[redacted].cra sh

Jun 29, 2016, 09:50:19 PM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-29-215019_[redacted].cra sh

Jun 29, 2016, 09:38:44 PM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-29-213844_[redacted].cra sh

Jun 29, 2016, 09:27:22 PM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-29-212722_[redacted].cra sh

Jun 29, 2016, 09:14:56 PM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-29-211456_[redacted].cra sh

Jun 29, 2016, 09:03:15 PM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-29-210315_[redacted].cra sh

Jun 29, 2016, 08:51:27 PM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-29-205127_[redacted].cra sh

Jun 29, 2016, 08:39:15 PM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-06-29-203915_[redacted].cra sh

Jun 29, 2016, 06:23:48 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-06-29-182348_[redacted].crash

Jun 29, 2016, 12:11:11 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-06-29-121111_[redacted].crash

Jun 28, 2016, 08:40:01 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-06-28-204001_[redacted].crash

Jun 28, 2016, 04:28:00 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-06-28-162800_[redacted].crash

Jun 28, 2016, 08:33:10 AM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-06-28-083310_[redacted].crash

Jun 27, 2016, 06:25:17 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-06-27-182517_[redacted].crash

Jun 27, 2016, 05:44:07 PM /Library/Logs/DiagnosticReports/ScreenSaverEngine_2016-06-27-174407_[redacted]. cpu_resource.diag [Details]

/System/Library/Frameworks/ScreenSaver.framework/Resources/ScreenSaverEngine.ap p/Contents/MacOS/ScreenSaverEngine

Jun 27, 2016, 05:07:44 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-06-27-170744_[redacted].crash

iMac (27-inch Mid 2011), Mac OS X (10.7.5)

Posted on Jun 30, 2016 4:47 PM

Reply

Answer 1

Trayon5 Author

Level 1

4 points

Jun 30, 2016 4:53 PM in response to Trayon5

And I included a screenshot of what it looks like.

Reply

Answer 2

etresoft

Level 9

57,002 points

Jun 30, 2016 7:56 PM in response to Trayon5

Hello Trayon5,

I would start by uninstalling the "SafeNet" software. It has partially failed anyway. You also have "clean up" software installed. Your Mac doesn't need any "cleaning". While it isn't related to this problem, you should also re-enable your Apple Gatekeeper security. Go to System Preferences > Security & Privacy > General and change "Allow apps downloaded from" to "Mac App Store and identified developers". I don't know why everyone seems to have that turned off these days. Mac and malware sittin' in a tree, k i s s i n g ....

Reply

Answer 3

Trayon5 Author

Level 1

4 points

Jun 30, 2016 9:00 PM in response to etresoft

Hooray, I think I might finally be getting somewhere. I searched for SafeNet, but couldn't find it installed. I did find something called CleanAppLogging Service. I must admit I'm new to OS X virus so I have no idea how to wipe it out. It won't be "dragged" to the trash nor is there an uninstall option.

Reply

Answer 4

Trayon5 Author

Level 1

4 points

Jun 30, 2016 9:07 PM in response to Trayon5

PS, I enabled Mac App Store and identified developers. I don't know how or when I changed it.

Reply

Answer 5

etresoft

Level 9

57,002 points

Jun 30, 2016 9:13 PM in response to Trayon5

Hello Trayon5,

You can uninstall SafeNet with these instructions: https://sentineldiscussion.safenet-inc.com/topic/driver-installation-and-uninsta llation-on-linux-and-mac

I'm sorry, but that is as good as it gets.

For the CleanApp Logging Service, first delete "CleanApp" from your Applications folder. Then, launch System Preferences and find the "Clean App Logging" service. Control click or right click on the icon and choose "Remove CleanApp Logging preference pane".

Then restart and try MBAM again.

Reply

Answer 6

Trayon5 Author

Level 1

4 points

Jun 30, 2016 11:05 PM in response to etresoft

Ok, you said I'm sorry, but that is as good as it gets. Does that mean I should deal with just the SafeNet people? I'm just trying to get the right forum and not waste our time.

Reply

Answer 7

etresoft

Level 9

57,002 points

Jul 1, 2016 6:37 AM in response to Trayon5

Hello again Trayon5,

No. I just meant I didn't think their uninstallation instructions were very good. They should work, as long as you do it perfectly. Make sure to have a backup before you start. Uninstallation software on the Mac is a long-standing pet peeve of mine.

Reply

Answer 8

BobHarris

Level 9

57,041 points

Jul 1, 2016 3:26 PM in response to Trayon5

Misc comment about your RAM installation

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

Empty

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

Empty

Paired DIMMs should be either both in DIMM0 slots or both in DIMM1 slots. On an iMac this is side by side, not one on top of the other.

When you have matching RAM filling DIMM0 (or filling DIMM1) you get memory interleaving which allows the CPU to access RAM faster.

A the RAM is currently configured, the CPU is spending more time waiting for RAM to deliver data.

Reply

Answer 9

Trayon5 Author

Level 1

4 points

Jul 1, 2016 3:43 PM in response to BobHarris

That explains some things. There is room for an upgrade. In the meantime, it sounds as if simply putting them side by side in DIMM0 will help a bit. This was actually a manufacturer issue because I've never opened this computer.

Reply

Answer 10

BobHarris

Level 9

57,041 points

Jul 1, 2016 3:50 PM in response to Trayon5

Trayon5 wrote:

That explains some things. There is room for an upgrade. In the meantime, it sounds as if simply putting them side by side in DIMM0 will help a bit. This was actually a manufacturer issue because I've never opened this computer.

I do not expect you will see radical improvements, as disk access is still orders of magnate slower than even non-interleaved RAM.

And of course feel free to think about a RAM upgrade (Crucial.com and MacSales.com are well respected Mac RAM vendors).

However, none of these RAM comments have anything to do with your original question, so I'm off on a tangent, and you should feel free to ignore my suggestions about spending your money 🙂

Reply

Answer 11

Trayon5 Author

Level 1

4 points

Jul 1, 2016 3:59 PM in response to etresoft

Ok, How do I run a script in OS X?

Reply

Answer 12

etresoft

Level 9

57,002 points

Jul 1, 2016 7:16 PM in response to Trayon5

Hello again Trayon5,

You will have to use the Terminal. Launch Terminal and run the following commands:

cd /System/Library/Extensions

sudo kextunload -v Sentinel.kext

sudo rm -f Sentinel.kext

And now that I look at those instructions, I see that they are wrong. Perhaps I shall add SafeNet to EtreCheck's list of adware so it can be properly uninstalled. For now, you will have to run these additional Terminal commands:

sudo unload /Library/LaunchDaemons/com.safenet.server.plist

sudo rm /Library/LaunchDaemons/com.safenet.server.plist

Please use copy and paste to enter these commands. Don't try to type them in.

Did I mention the part about a backup yet?

Reply

Answer 13

Trayon5 Author

Level 1

4 points

Jul 2, 2016 1:58 PM in response to etresoft

Great, thanks for those scripts. It looks like they did the trick, but I still can't install. It must be something else. I wish I knew how to decipher this report better.

EtreCheck version: 2.9.12 (265)

Report generated 2016-07-02 13:48:36

Download EtreCheck from https://etrecheck.com

Runtime 3:41

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Beachballing

Description:

Software

Hardware Information:ⓘ

iMac (27-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,2

1 3.1 GHz Intel Core i5 CPU: 4-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

Empty

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information:ⓘ

AMD Radeon HD 6970M - VRAM: 1024 MB

iMac 2560 x 1440

Cintiq 13HD 1920 x 1080

System Software:ⓘ

OS X El Capitan 10.11.5 (15F34) - Time since boot: about one hour

Disk Information:ⓘ

ST31000528AS disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (521.53 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5690H ()

USB Information:ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Microsoft Microsoft Basic Optical Mouse v2.0

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Keyboard Hub

SafeNet Inc. USB UltraPro

Apple Inc. Apple Keyboard

Apple Computer, Inc. IR Receiver

Apple Card Reader

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-07-01) [Support]

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.7 (26995) - SDK 10.4 - 2016-07-01) [Support]

/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 (26995) - SDK 10.4 - 2015-11-02) [Support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 (26995) - SDK 10.5 - 2015-11-02) [Support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.7 (26995) - SDK 10.4 - 2015-11-02) [Support]

/System/Library/Extensions

[not loaded] com.sample.iokit.SNTLClassicNotSeizeDriver (1.0.0 - 2016-07-01) [Support]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.9-5 - SDK 10.9 - 2016-07-01) [Support]

System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 165 Apple tasks

[running] 65 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 46 Apple tasks

[loaded] 158 Apple tasks

[running] 84 Apple tasks

Launch Agents:ⓘ