Gymnasticslover
Level 1 (4 points)
iPhone

Q: My iPhone 6 keeps kicking me out of the music app.

My iPhone 6 keeps kicking me out of the music app whenever I try to play one of my songs. How can I fix this? I have iOS 9.3.2 and have tried turning my phone off but nothing works.

iPhone 6, iOS 9.3.2

Posted on Jun 30, 2016 7:26 PM

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Gymnasticslover

Q: My iPhone 6 keeps kicking me out of the music app.

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  • by alex_oz,

    alex_oz alex_oz Jul 1, 2016 1:02 PM in response to Gymnasticslover
    Community Specialists
    Jul 1, 2016 1:02 PM in response to Gymnasticslover

    Hello Gymnasticslover!

     

    We certainly want the Music app staying open for you to listen to your songs.  There's a few things we can try out. 

    If you haven't during one of the restarts, go ahead and close the Music app first and then restart the iPhone again for us.  

    Force an app to close on your iPhone, iPad, or iPod touch - Apple Support

    Restart your iPhone, iPad, or iPod touch - Apple Support

     

    Then if the songs you're trying to play are in Apple Music and not songs you've downloaded or synced from iTunes, try changing the network you're connected to. If you're on Wi-Fi, switch to cellular to test it out really quick or to another Wi-Fi network.  If you're on cellular, then try it on Wi-Fi.

    Also, it can be good to sign out of your Apple ID in Settings > Music and Settings > iTunes & App Store.  If you're an Apple Music subscriber signing out does remove all saved offline songs, so they will have to be downloaded again. 

     

    Cheers!