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Q: Neat Software crashes

Hello,

 

I'm using a new Macbook Pro with Neat Software version 4.5.0(4500099).  It crashes sporadically and I'm not sure if I should be contacting Neat or Apple.  First off, I contacted Neat Support for some basic help and it wasn't good so I thought I would upload crash report here to see if any of the excellent Apple support can give me some help diagnosing or maybe even resolving this issue.  I tried to copy paste the whole crash report here but I get an error stating "This message contains invalid characters".   Strange!  So let me know how to get you the whole crash report if it will help to see it.  Thanks!

 

Process:               Neat [6680]

Path:                  /Applications/Neat.app/Contents/MacOS/Neat

Identifier:            com.neatreceipts.nrm

Version:               4.5.0 (450099)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Neat [6680]

User ID:               501

 

 

Date/Time:             2016-07-01 08:27:27.054 -0400

OS Version:            Mac OS X 10.11.5 (15F34)

Report Version:        11

Anonymous UUID:        7E2C54CA-6208-412C-178C-2E402DC0D7A5

 

 

Sleep/Wake UUID:       AE79E439-6839-4783-A53F-AA48FD8EF7AC

 

 

Time Awake Since Boot: 240000 seconds

Time Since Wake:       3000 seconds

 

 

System Integrity Protection: enabled

 

 

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

 

 

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000018

Exception Note:        EXC_CORPSE_NOTIFY

 

 

 

 

 

 

<Image Edited by Host to Remove Personal Information>

MacBook Pro with Retina display, OS X El Capitan (10.11.5), null

Posted on Jul 1, 2016 10:19 AM

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