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ibrahimnour

Q: How to overcome "Cannot connect to iTunes Store" ?

When I try to get an app on my iPad it shows a message telling "Cannot connect to iTunes Store", despite typing the actual password!?

iPad Air 2 WiFi, Cellular

Posted on Jul 1, 2016 7:41 AM

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Q: How to overcome "Cannot connect to iTunes Store" ?

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  • by darren.s,

    darren.s darren.s Jul 1, 2016 7:48 PM in response to ibrahimnour
    Community Specialists
    Jul 1, 2016 7:48 PM in response to ibrahimnour

    Hello ibrahimnour!

     

    I'd certainly want to be able to get or update apps on my iPad, too.  We can check things out with getting the "cannot connect to iTunes Store" message to go away. 

    There is this article about getting that message: If you can’t connect to the iTunes Store - Apple Support

    You'll want the steps here: 

    Fix the issue on your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch, make sure:

    1. That your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. That your iOS software is up to date. To check for updates, tap Settings > General > Software Update. You can also connect your iPhone, iPad, or iPod touch to iTunes and click Check for Update on your device's Summary page.
    3. To check that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. That you have an active Internet connection. For help with your connection, check your device's user guide.
    5. To see if other devices, like portable computers, can connect to the Wi-Fi network and access the Internet.
    6. To reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

     

    Warm regards.