7th generation iPod nano won't get recognized by iTunes any more.

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Level 1

13 points

7th generation iPod nano won't get recognized by iTunes any more.

My laptop is fairly new. Came with Windows 10. My iPod was recognized and worked just fine until about 2 months ago. iPod still works and plays. The laptop recognizes that there's something connected in the USB drive, but iTunes won't properly recognize it. I'd like to get some new music but that's kind of hard if iTunes won't recognize my device. None of the troubleshooting things online help, and I don't feel like calling apple support and dealing with them. Any advice is welcome.

iPod nano (7th generation)

Posted on Jul 1, 2016 4:24 PM

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Answer 1

turingtest2

Level 10

278,297 points

Jul 2, 2016 7:36 AM in response to caroline.681

Try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support.

tt2

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Answer 2

Dumicat

Level 1

8 points

Jul 4, 2016 4:15 PM in response to caroline.681

I had the same problem. Followed all the steps in the faq, but nothing helped.

So did a different approach.

I uninstalled iTunes, but also all app's labeled Apple like:
* Apple Application Support (32-bit)

* Apple Application Support (64-bit)

* Apple Mobile Device Support

* Apple Software Update

And an app called Bonjour

Restarted the pc (reboot).

Reinstalled iTunes

after reinstall reboot and my nano's got connected again

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Answer 3

caroline.681 Author

Level 1

13 points

Jul 6, 2016 12:21 PM in response to turingtest2

I've already tried that and it didn't work for me

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Answer 4

caroline.681 Author

Level 1

13 points

Jul 6, 2016 12:24 PM in response to Dumicat

I uninstalled iTunes. Where do you find those other apps?

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Answer 5

turingtest2

Level 10

278,297 points

Jul 7, 2016 6:04 PM in response to caroline.681

See the second box in Troubleshooting issues with iTunes for Windows updates for detailed tear down and reinstallation steps for iTunes. Try the for older video cards version or the revert to the most recent build that worked for you if the current one won't.

tt2

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