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User profile for user: marcodias
marcodias Author
User level: Level 1
7 points

MacBook Pro Retina, 13-inch,Early 2015, OS X Yosemite 10.10.5 complete freeze!

My macbook completely freezes in Safari and other apps at random times.

It usually happens when I click on a link, switch tabs, go back one page, etc. The cursor freezes, the screen freezes, the keyboard...it becomes absolutely unresponsive, even the trackpad loses it's force touch and you can't feel the feedback vibration.

The freeze occurs absolutely random, and when it happens it completely freezes everything, there's no moving cursor, there's no movement on the screen, there's no beachball, the trackpad on the new MBP doesn't "click" anymore.

This is not a browser only freeze, it happens in other apps too.

Reinstalling the OS doesn't help

Looks like this is not an isolated case,a lot of people report freezing especially people with MBP 13'' 2015. https://youtu.be/X2A5WaTWxMM

MacBook Pro (Retina, 13-inch,Early 2015), OS X Yosemite (10.10.5), null

Posted on Jul 1, 2016 6:31 PM

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6 replies
User profile for user: Eric Root
Eric Root
User level: Level 10
684,027 points

Jul 2, 2016 8:49 AM in response to marcodias

Try a restart.


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.


Safe Mode - About


Safe Mode - Yosemite

Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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User profile for user: marcodias
marcodias Author
User level: Level 1
7 points

Jul 2, 2016 11:10 AM in response to Eric Root

Eric Root your information doesn´t help

This information If MacBook Pro (Retina, 13-inch, Early 2015) becomes unresponsive when a web browser is running - Apple Support doesn´t help

EtreCheck version: 2.9.12 (265)

Report generated 2016-07-02 18:35:55

Download EtreCheck from https://etrecheck.com

Runtime 1:38

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Apps are crashing


Hardware Information: ⓘ

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2.7 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 99


Video Information: ⓘ

Intel Iris Graphics 6100

Color LCD 2560 x 1600


System Software: ⓘ

OS X Yosemite 10.10.5 (14F1808) - Time since boot: less than an hour


Disk Information: ⓘ

APPLE SSD SM0128G disk0 : (121,33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 120.10 GB (93.08 GB free)

Core Storage: disk0s2 120.47 GB Online


USB Information: ⓘ

Apple Internal Memory Card Reader

Broadcom Corp. Bluetooth USB Host Controller


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Gatekeeper: ⓘ

Mac App Store and identified developers


System Launch Agents: ⓘ

[not loaded] 5 Apple tasks

[loaded] 149 Apple tasks

[running] 58 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 47 Apple tasks

[loaded] 137 Apple tasks

[running] 77 Apple tasks


Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (2016-06-13) [Support]


User Login Items: ⓘ

iTunesHelper Aplicação (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Launch Nikon Message Center 2 Aplicação (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)


Other Apps: ⓘ

[loaded] 362 Apple tasks

[running] 153 Apple tasks


Internet Plug-ins: ⓘ

FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-29) [Support]

QuickTime Plugin: 7.7.3 (2016-06-09)

Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-29) [Support]

Default Browser: 600 - SDK 10.10 (2015-07-17)


3rd Party Preference Panes: ⓘ

Flash Player (2016-06-13) [Support]


Time Machine: ⓘ

Time Machine not configured!


Top Processes by CPU: ⓘ

8% kernel_task

5% WindowServer

2% fontd

0% com.apple.WebKit.WebContent(2)

0% cloudpaird


Top Processes by Memory: ⓘ

1016 MB com.apple.WebKit.WebContent(2)

585 MB kernel_task

106 MB Safari

82 MB mdworker(7)

82 MB WindowServer


Virtual Memory Information: ⓘ

2.28 GB Free RAM

5.72 GB Used RAM (1.27 GB Cached)

0 B Swap Used


Diagnostics Information: ⓘ

Jul 2, 2016, 06:14:02 PM Self test - passed

Jun 29, 2016, 01:02:38 AM /Library/Logs/DiagnosticReports/Kernel_2016-06-29-010238_[redacted].panic [Details]

Jun 18, 2016, 10:04:47 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-18-220447_[redacted].panic [Details]

Jun 18, 2016, 09:46:56 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-18-214656_[redacted].panic [Details]

Jun 18, 2016, 08:48:41 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-18-204841_[redacted].panic [Details]

Jun 18, 2016, 08:44:47 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-18-204447_[redacted].panic [Details]

Jun 18, 2016, 08:19:39 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-18-201939_[redacted].panic [Details]

Jun 13, 2016, 11:59:27 AM /Library/Logs/DiagnosticReports/Kernel_2016-06-13-115927_[redacted].panic [Details]

Jun 9, 2016, 02:57:23 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-09-145723_[redacted].panic [Details]

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User profile for user: marcodias
marcodias Author
User level: Level 1
7 points

Jul 3, 2016 5:44 PM in response to marcodias

Diagnostics Information: ⓘ

Jul 2, 2016, 06:14:02 PM Self test - passed

Jun 29, 2016, 01:02:38 AM /Library/Logs/DiagnosticReports/Kernel_2016-06-29-010238_[redacted].panic [Details] +

Jun 18, 2016, 10:04:47 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-18-220447_[redacted].panic [Details]

Jun 18, 2016, 09:46:56 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-18-214656_[redacted].panic [Details]

Jun 18, 2016, 08:48:41 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-18-204841_[redacted].panic [Details]

Jun 18, 2016, 08:44:47 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-18-204447_[redacted].panic [Details]

Jun 18, 2016, 08:19:39 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-18-201939_[redacted].panic [Details]

Jun 13, 2016, 11:59:27 AM /Library/Logs/DiagnosticReports/Kernel_2016-06-13-115927_[redacted].panic [Details]

Jun 9, 2016, 02:57:23 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-09-145723_[redacted].panic [Details]


Prt scrn

https://goo.gl/photos/hQYN7KjedDB8xYHL8


https://goo.gl/photos/Ym9GMrWmjw5J6p2p8


https://goo.gl/photos/pdGhY8QEfstz7vKK9


Prt scrn

+ [Details]

https://goo.gl/photos/Yina4AzSwdnwD34c9


https://goo.gl/photos/bRyJxKe2wLvH5YnH8

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User profile for user: marcodias
marcodias Author
User level: Level 1
7 points

Jul 4, 2016 9:52 AM in response to Eric Root

Eric: I didn't post the link you appear to be saying I did.

Marco: I post the link, no Eric.


Eric: Did you try a new admin account and/or the Safe Mode?

Marco: Yes but the freeze occurs absolutely random.

The freeze seems to affect not only the screen and mouse cursor but also the Mac's

Force Touch trackpad, which completely lose feedback.


Now I report this to http://www.apple.com/feedback/macosx.html


Thank you very much ERIC but your your information doesn´t help.

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MacBook Pro Retina, 13-inch,Early 2015, OS X Yosemite 10.10.5 complete freeze!

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