marcodias
Level 1 (5 points)
Notebooks

Q: MacBook Pro Retina, 13-inch,Early 2015, OS X Yosemite 10.10.5 complete freeze!

My macbook completely freezes in Safari and other apps at random times.

It usually happens when I click on a link, switch tabs, go back one page, etc. The cursor freezes, the screen freezes, the keyboard...it becomes absolutely unresponsive, even the trackpad loses it's force touch and you can't feel the feedback vibration.

The freeze occurs absolutely random, and when it happens it completely freezes everything, there's no moving cursor, there's no movement on the screen, there's no beachball, the trackpad on the new MBP doesn't "click" anymore.

This is not a browser only freeze, it happens in other apps too.

Reinstalling the OS doesn't help

Looks like this is not an isolated case,a lot of people report freezing especially people with MBP 13'' 2015. https://youtu.be/X2A5WaTWxMM

MacBook Pro (Retina, 13-inch,Early 2015), OS X Yosemite (10.10.5), null

Posted on Jul 1, 2016 6:32 PM

by marcodias,Solvedanswer
marcodias marcodias
Level 1 (5 points)
Notebooks
A:

Problem solved with  macOS Sierra, no more freeze.

Posted on Oct 9, 2016 11:33 AM

Close
marcodias

Q: MacBook Pro Retina, 13-inch,Early 2015, OS X Yosemite 10.10.5 complete freeze!

  • All replies
  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Jul 2, 2016 8:49 AM in response to marcodias
    Level 9 (74,064 points)
    iTunes
    Jul 2, 2016 8:49 AM in response to marcodias

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

     

    Safe Mode - About

     

    Safe Mode - Yosemite


    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by marcodias,

    marcodias marcodias Jul 2, 2016 11:10 AM in response to Eric Root
    Level 1 (5 points)
    Notebooks
    Jul 2, 2016 11:10 AM in response to Eric Root

    Eric Root your information doesn´t help

    This information If MacBook Pro (Retina, 13-inch, Early 2015) becomes unresponsive when a web browser is running - Apple Support  doesn´t help



    EtreCheck version: 2.9.12 (265)

    Report generated 2016-07-02 18:35:55

    Download EtreCheck from https://etrecheck.com

    Runtime 1:38

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Apps are crashing

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 13-inch, Early 2015)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro12,1

        1 2.7 GHz Intel Core i5 CPU: 2-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1867 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1867 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 99

     

    Video Information: ⓘ

        Intel Iris Graphics 6100

            Color LCD 2560 x 1600

     

    System Software: ⓘ

        OS X Yosemite 10.10.5 (14F1808) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE SSD SM0128G disk0 : (121,33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 120.10 GB (93.08 GB free)

                Core Storage: disk0s2 120.47 GB Online

     

    USB Information: ⓘ

        Apple Internal Memory Card Reader

        Broadcom Corp. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    System Launch Agents: ⓘ

        [not loaded]    5 Apple tasks

        [loaded]    149 Apple tasks

        [running]    58 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    47 Apple tasks

        [loaded]    137 Apple tasks

        [running]    77 Apple tasks

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.fpsaud.plist (2016-06-13) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Aplicação  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Launch Nikon Message Center 2    Aplicação  (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)

     

    Other Apps: ⓘ

        [loaded]    362 Apple tasks

        [running]    153 Apple tasks

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-29) [Support]

        QuickTime Plugin: 7.7.3 (2016-06-09)

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-29) [Support]

        Default Browser: 600 - SDK 10.10 (2015-07-17)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-13) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

             8%    kernel_task

             5%    WindowServer

             2%    fontd

             0%    com.apple.WebKit.WebContent(2)

             0%    cloudpaird

     

    Top Processes by Memory: ⓘ

        1016 MB    com.apple.WebKit.WebContent(2)

        585 MB    kernel_task

        106 MB    Safari

        82 MB    mdworker(7)

        82 MB    WindowServer

     

    Virtual Memory Information: ⓘ

        2.28 GB    Free RAM

        5.72 GB    Used RAM (1.27 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Jul 2, 2016, 06:14:02 PM    Self test - passed

        Jun 29, 2016, 01:02:38 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-29-010238_[redacted].panic [Details]

        Jun 18, 2016, 10:04:47 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-18-220447_[redacted].panic [Details]

        Jun 18, 2016, 09:46:56 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-18-214656_[redacted].panic [Details]

        Jun 18, 2016, 08:48:41 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-18-204841_[redacted].panic [Details]

        Jun 18, 2016, 08:44:47 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-18-204447_[redacted].panic [Details]

        Jun 18, 2016, 08:19:39 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-18-201939_[redacted].panic [Details]

        Jun 13, 2016, 11:59:27 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-13-115927_[redacted].panic [Details]

        Jun 9, 2016, 02:57:23 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-09-145723_[redacted].panic [Details]

  • by marcodias,

    marcodias marcodias Jul 3, 2016 5:44 PM in response to marcodias
    Level 1 (5 points)
    Notebooks
    Jul 3, 2016 5:44 PM in response to marcodias

    Diagnostics Information: ⓘ

        Jul 2, 2016, 06:14:02 PM    Self test - passed

        Jun 29, 2016, 01:02:38 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-29-010238_[redacted].panic [Details] +

        Jun 18, 2016, 10:04:47 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-18-220447_[redacted].panic [Details]

        Jun 18, 2016, 09:46:56 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-18-214656_[redacted].panic [Details]

        Jun 18, 2016, 08:48:41 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-18-204841_[redacted].panic [Details]

        Jun 18, 2016, 08:44:47 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-18-204447_[redacted].panic [Details]

        Jun 18, 2016, 08:19:39 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-18-201939_[redacted].panic [Details]

        Jun 13, 2016, 11:59:27 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-13-115927_[redacted].panic [Details]

        Jun 9, 2016, 02:57:23 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-09-145723_[redacted].panic [Details]

     

    Prt scrn

    https://goo.gl/photos/hQYN7KjedDB8xYHL8

     

    https://goo.gl/photos/Ym9GMrWmjw5J6p2p8

     

    https://goo.gl/photos/pdGhY8QEfstz7vKK9

     

    Prt scrn

    + [Details]

    https://goo.gl/photos/Yina4AzSwdnwD34c9

     

    https://goo.gl/photos/bRyJxKe2wLvH5YnH8

  • by Eric Root,

    Eric Root Eric Root Jul 4, 2016 9:35 AM in response to marcodias
    Level 9 (74,064 points)
    iTunes
    Jul 4, 2016 9:35 AM in response to marcodias

    I didn't post the link you appear to be saying I did. Did you try a new admin account and/or the Safe Mode?

  • by marcodias,

    marcodias marcodias Jul 4, 2016 9:52 AM in response to Eric Root
    Level 1 (5 points)
    Notebooks
    Jul 4, 2016 9:52 AM in response to Eric Root

    Eric: I didn't post the link you appear to be saying I did.

    Marco: I post the link, no Eric.

     

    Eric: Did you try a new admin account and/or the Safe Mode?

    Marco: Yes but the freeze occurs absolutely random.

    The freeze seems to affect not only the screen and mouse cursor but also the Mac's

    Force Touch trackpad, which completely lose feedback.

     

    Now I report this to http://www.apple.com/feedback/macosx.html

     

    Thank you very much ERIC but your your information doesn´t help.





  • by marcodias,Solvedanswer

    marcodias marcodias Oct 9, 2016 11:33 AM in response to Eric Root
    Level 1 (5 points)
    Notebooks
    Oct 9, 2016 11:33 AM in response to Eric Root

    Problem solved with  macOS Sierra, no more freeze.