No phone number in iMessage settings

I have an iPhone 4s with iOS 9.3 installed on the Vodafone UK network. Last week I noticed iMessages were not sending from my phone number but still from my email address. So I go settings- messages- send & receive, there is no phone number just my email address, I have tried re activating iMessages but no joy. My date & time zones are correct, FaceTime is turned off & I have done reset all settings. My sms is working ok & vodafone are happy everything there end is working ok. Please could someone give me some guidance on what I should do next!

Posted on Jul 2, 2016 2:10 AM

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5 replies

Nov 1, 2017 7:00 PM in response to Ziatron

Did you ever get your issue resolved? I'm having the same problem and I can't figure it out. My iMessages on my Mac are no longer linked to my cell phone number. Each iMessage on send is being to by my iCloud email. I want it linked only to my phone number as I don't use the iCloud email address. Thanks in advance if you have any tips to resolve this issue.

Jul 2, 2016 3:32 AM in response to Roger1085

Add or remove your phone number on your Mac

  1. On your Mac, open Messages. If asked, sign in with the Apple ID used in Messages on your iPhone.
  2. Choose Messages in your menu bar, then go to Preferences > Accounts.
  3. Add or remove your number:
    • To add your number, select it and select your Apple ID under "You can be reached.” If you don't see your phone number, check your settings or contact Apple Support.
    • To remove your number, uncheck it.

You can also use these steps for FaceTime. Open FaceTime on your Mac and go to FaceTime > Preferences > Accounts.User uploaded file

Add or remove your phone number on your iPad or iPod touch

  1. On your iPad or iPod touch, tap Settings > Messages and make sure that iMessage is on. If asked, sign in with the Apple ID used in Messages on your iPhone.
  2. Tap Send & Receive.
  3. Add or remove your number:

User uploaded fileYou can also use these steps for FaceTime on your iPad or iPod touch in Settings > FaceTime.

User uploaded file

Get help when you don't see your phone number in Messages or FaceTime on your Mac, iPad, or iPod touch

Update your devices, turn on iMessage, and check that you linked your phone number with your Apple ID:

  1. Check that you have the latest software for your iOS device and your Mac.
  2. On your iPhone, go to Settings > Messages. Make sure that iMessage is on. You might need to wait for it to activate.
  3. Tap Send & Receive.
  4. If you see "Use your Apple ID for iMessage," tap it and sign in with your Apple ID. If not, skip this step.
    User uploaded file
  5. Under "You can be reached by iMessage at," make sure that there are check marks beside your phone number and Apple ID.*
    User uploaded file
  6. For help with FaceTime, go to Settings > FaceTime and use the same steps.

If you still need help, follow these steps on all of your Apple devices:

  1. On every Mac that you own, go to Messages > Preferences > Accounts. Click iMessage in the left column, then click Sign Out. Then sign out in the FaceTime app under FaceTime > Preferences.
  2. On every iPhone, iPad, and iPod that you own, go to Settings > Messages > Send & Receive and sign out of your Apple ID. Do the same thing in Settings > FaceTime.
  3. Use the beginning of this section to turn on iMessage and link your Apple ID to your phone number. Then use the same Apple ID to sign back in to Messages and FaceTime on your other devices.
  4. If you still need help, change your Apple ID password. Then turn on iMessage, link your Apple ID to your phone number, and try again.

* This should be the same Apple ID that you use on your Mac, iPad, or iPod touch.

User uploaded file

Unlink your iPhone phone number from your Apple ID

Apple doesn't recommend that you unlink your phone number, since that prevents anyone from reaching you at your iPhone with your Apple ID instead of your phone number. Here's how to unlink your phone number from your Apple ID:

  1. On your iPhone, go to Settings > Messages > Send & Receive. Sign out of your Apple ID.
  2. Go to Settings > FaceTime. Sign out of your Apple ID.

If you don’t have the iPhone with the phone number that you want to unlink, you can change your Apple ID password instead.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

No phone number in iMessage settings

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