HT201541: Update the software on your Mac
Learn about Update the software on your Mac
-
All replies
-
Helpful answers
-
Jul 2, 2016 10:03 AM in response to tkarnezisby marcosmou,I don't know where else to post this, so I am posting here.
I just received a faked Apple warning. The smart even provided his/her email:
(WARNING THIS IS A FAKE EMAIL, DON'T CLICK ON THE LINKS)
Why you received this email.
Apple requests verification whenever any suspicious activity on your Apple ID. Your Apple ID cannot be used until you verify it.
If you didn’t make this change or if you believe an unauthorized person is attempting to access your account, you can reset your password by going to My Apple ID.
Apple Support
Copyright © 2016 iTunes S.à r.l. 31-33, rue Sainte Zithe, L-2763 Luxembourg All Rights Reserved.
I apologize if this is the wrong place to post this kind of things,
sincerely
Marcos Oliveira
-
Jul 2, 2016 10:39 AM in response to marcosmouby Esquared,Please mail it to reportphishing@apple.com
-
Jul 2, 2016 11:41 AM in response to tkarnezisby Linc Davis,Are you suddenly seeing intrusive ads on many sites where you didn't see them before?
-
Jul 2, 2016 11:58 AM in response to tkarnezisby marcosmou,Yes I am!
I have deleted some softwares I am sure I didn't stall.
Everything started when I unintentionally clicked Ok for a request to update Flash from a site.
After the installation some of the defaults on Safary was changed, like Bing instead of Google.
Also Mackeeper ads keep popping up saying I need to clear my Mac.
I deleted the Mackeeper that I am sure I never installed from the application, but there is some random popups.
thanks
-
Jul 2, 2016 12:33 PM in response to marcosmouby Linc Davis,You may have installed ad-injection malware ("adware").
Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.
Back up all data first.
If you're not already running the latest version of OS X, updating or upgrading in the App Store may cause the adware to be removed automatically. If you are already running the latest version, please log out or restart the computer. Again, some kinds of malware will be removed—not all. There is no such thing as automatic removal of all possible malware, either by OS X or by third-party software. That's why you can't rely on software to protect you.
If the malware is removed in your case, you'll still need to make changes to the way you use the computer to protect yourself from further attacks. Ask if you need guidance.
If the malware is not removed automatically, see below.
This easy procedure will detect any kind of adware that I know of. Deactivating it is a separate, and even easier, procedure.
Some legitimate software is ad-supported and may display ads in its own windows or in a web browser while it's running. That's not malware and it may not show up. Also, some websites carry intrusive popup ads that may be mistaken for adware.
If none of your web browsers is working well enough to carry out these instructions, restart the computer in safe mode. The malware will be disabled temporarily.
Step 1
Please triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
~/Library/LaunchAgentsIn the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. Press return. Either a folder named "LaunchAgents" will open, or you'll get a notice that the folder can't be found. If the folder isn't found, go to the next step.
If the folder does open, press the key combination command-2 to select list view, if it's not already selected. Please don't skip this step.
There should be a column in the Finder window headed Date Modified. Click that heading twice to sort the contents by date with the newest at the top. If necessary, enlarge the window so that all of the contents are showing.
Follow the instructions in this support article under the heading "Take a screenshot of a window." An image file with a name beginning in "Screen Shot" should be saved to the Desktop. Open the screenshot and make sure it's readable. If not, capture a smaller part of the screen showing only what needs to be shown.
Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.
Leave the folder open for now.
Step 2
Do as in Step 1 with this line:
/Library/LaunchAgentsThe folder that may open will have the same name, but is not the same, as the one in Step 1. As in that step, the folder may not exist.
Step 3
Repeat with this line:
/Library/LaunchDaemonsThis time the folder will be named "LaunchDaemons."
Step 4
Open the Safari preferences window and select the Extensions tab. If any extensions are listed, post a screenshot. If there are no extensions, or if you can't launch Safari, skip this step.
Step 5
If you use the Firefox or Chrome browser, open its extension list and do as in Step 4.