Starting yesterday I am unable to receive picture messages on my iphone 6s. They show a Tap to Download box, and when click it just gets stuck Downloading and the picture isn't received.
I can send picture messages. If I turn off wifi I can receive picture messages. My husband's iphone 6 can send and receive messages on wifi. We are on Verizon.
Anyone having this issue or know how to fix it?
iPhone 6s, iOS 9.3.2
Hey
after days of resetting my phone and going through the same issue ive found the answer!!!
follow this instruction
If resetting your phone's network settings doesn't work or you have to do it constantly, you can try changing your Wifi DNS to use Google's DNS.
To do this for your wifi connection via your phone:
1. Go to Settings->Wi-Fi
2. Tap the "i" info icon next to your Wi-Fi network
3. Edit the DNS field, changing the value to 8.8.8.8
4. Exit Settings
5. Your Wi-Fi will reconnect and you should be able to send pictures via iMessage
This change will need to be re-applied if you ever choose "Forget This Network" or reset your phone's network settings. A more permanent fix is to set your router's primary DNS to 8.8.8.8.
Hope this helps
🙂
I'm having this exact same issue, only I can't send picture messages either...
Works on 4G, doesn't work on WiFi
I've tried logging out/in to iMessage, I've tried turning iMessage off and back on again, and I've even reset my phone's settings, but I'm having the issue still
It's not specific to the WiFi I'm connected to either, as I get it at work and at home
Did you try to set the phone back to factory settings, without any backup used afterwards, set up personal settings manually, and test iMessage after that?
Use iTunes to restore your iOS device to factory settings - Apple Support
Did you already try to force restart the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again? You will not lose data.
Are these messages sent via iMessage from another iPhone or Apple device?
Did you compare the settings on yours and your husbands phone?
Thanks for your reply. I did try force restarting and it didn't help. The messages are being sent via iMessage from another iPhone. I can send and receive text fine, and I can send pictures just not receive them. The problem seems to only be with iMessage, sending/receiving pictures from non-iPhones works fine. Message settings are the same on my phone and his, and we are both running the same version of iOS (9.3.2).
Any other ideas?
No, as this has previously never been an issue until a couple of days ago
Just turned WiFi off, turned 4G off and dropped on to 3G
Enabled WiFi, tried to send a picture message and I still have the same issue
No restrictions are enabled. I've only tried my home wifi. What's weird is it worked briefly after I restarted my modem and router. I received two pictures and a video in iMessage with the wifi on, but a few minutes later I got tap to download boxes like it sent them each twice and it worked one time but not the other. I tried again after that and it went back to not working. I've tried toggling iMessage on and off, logging out and back in, force restarting.. pretty much anything I can think of and nothing works. I'm getting pretty frustrated with it 😟
Same problem for me on a 5S for the past couple of days. hadn't noticed any difference between Wifi and 4G, but will try that.
Can't send from the phone, and not receiving photos. On the iPad and the iMac, all is normal.
Annoying. Clearly NOT something we have done, but something which has been done "for" us.
Did you already check this article?
Recommended settings for Wi-Fi routers and access points - Apple Support
Did you try to log out of iMessage and log in again after that?
Yes I tried that, still nothing. I logged out, toggled iMessage off and back on again, and logged back in. I'm still unable to receive pictures in iMessage when connected to wifi.
Did you already try another Wi-Fi network?
Any restrictions enabled in Settings/General/Restrictions?
Not for me
Did you try to enable 3G network instead of 4G before you connect to the Wi-Fi network?
Doesn't say anything other than what the the settings do, really
Can't Receive Pictures in Messages when on Wifi
