Problem when logging in (El Capitan)

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Level 1

4 points

Problem when logging in (El Capitan)

First of all, sorry for my poor English, I'm not a native speaker and also not very tech-savvy.

Last month I bought a Macbook air from my mom. She had an admin account which I will name "X".

While using her account, I created a new admin account, then logged in on it and the deleted my mom's admin account.

The thing is, every time I reboot my Mac, the first log in page I see shows my Mom's account. Only after entering with her password I get to see my Login Account asking this time for my password.

What do I need to do to delete my mom's account once and for all?

MacBook Air

El Capitan version 10.11.5

MacBook Air, OS X El Capitan (10.11.5)

Posted on Jul 2, 2016 3:45 PM

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Answer 1

KiltedTim

Level 10

227,544 points

Jul 2, 2016 3:53 PM in response to netoacs

What you're most likely seeing is not a prompt to log into her account, but a prompt to authenticate to read the encrypted hard drive. Log in and turn off File Vault. Wait for the drive to finish decrypting. After that's complete, reboot. You should no longer be prompted for her password. You can then turn File Vault back on and encrypt the drive with your own account if you like.

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Answer 2

sberman

Level 10

273,336 points

Jul 2, 2016 3:54 PM in response to netoacs

I suggest you complete all the steps in the following article. They would make it just as if your mom sold you the Mac, and you took it over as if it were brand new software-wise.

What to do before selling or giving away your Mac - Apple Support

Hopefully your mom already did steps 1-5. If not, make sure those steps are complete.

Then step 6 will make this Mac your own.

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