HT202118: Restore your Apple TV to its factory settings

Learn about Restore your Apple TV to its factory settings
pd-apple
Level 1 (4 points)
Apple TV

Q: My 4th generation Apple TV installed an update and asked for my password which it refused to accept time and again. How do I get past this screen and reset the device?

My 4th generation Apple TV installed an update and asked for my password which it refused to accept time and again. How do I get past this screen and reset the device?

Apple TV, iOS 9.3.2, 4th Generation

Posted on Jul 2, 2016 6:15 PM

by Winston Churchill,Solvedanswer
Winston Churchill Winston Churchill
Level 10 (103,341 points)
Apple TV
A:

Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

  1. Restart the Apple TV (Settings > System > Restart).
  2. Restart the Apple TV by removing ALL the cables for 30 seconds.
  3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
  5. Restore the Apple TV (Settings > System > Reset > Restore)

Posted on Jul 3, 2016 1:01 AM

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Q: My 4th generation Apple TV installed an update and asked for my password which it refused to accept time and again. How do I get p ... more

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  • Helpful answers

  • by Diana.McCall,

    Diana.McCall Diana.McCall Jul 2, 2016 6:29 PM in response to pd-apple
    Level 4 (2,815 points)
    Apple TV
    Jul 2, 2016 6:29 PM in response to pd-apple

    If it needs your Apple ID password, and you have enabled 2-factor authentication, you probably need to temporarily disable it to complete the login.

    Also, you need an internet connection to complete this step.

    If your problem is none of the above, please describe it more completely. Also, give the exact messages on the screen.

  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Jul 3, 2016 1:01 AM in response to pd-apple
    Level 10 (103,341 points)
    Apple TV
    Jul 3, 2016 1:01 AM in response to pd-apple

    Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

    1. Restart the Apple TV (Settings > System > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > System > Reset > Restore)