My 4th generation Apple TV installed an update and asked for my password which it refused to accept time and again. How do I get past this screen and reset the device?

My 4th generation Apple TV installed an update and asked for my password which it refused to accept time and again. How do I get past this screen and reset the device?

Apple TV, iOS 9.3.2, 4th Generation

Posted on Jul 2, 2016 6:15 PM

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2 replies

Jul 3, 2016 1:01 AM in response to pd-apple

Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

  1. Restart the Apple TV (Settings > System > Restart).
  2. Restart the Apple TV by removing ALL the cables for 30 seconds.
  3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
  5. Restore the Apple TV (Settings > System > Reset > Restore)

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My 4th generation Apple TV installed an update and asked for my password which it refused to accept time and again. How do I get past this screen and reset the device?

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